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HSBC loses 370,000 customers' details
News HSBC faces possible investigation by the UK's financial watchdog after admitting losing a CD containing the details of 370,000 customers. A spokesman for HSBC said: "There is no information on this disk in relation to banking or payment details and... [07 Apr 2008]
HSBC crash leaves customers cash-strapped
News An HSBC network crash left thousands of customers without cash and unable to use their debit and credit cards at the weekend. The outage meant HSBC and First Direct customers were faced with service messages when trying to take out cash at ATMs or... [16 Oct 2006]
HSBC vows to increase tech investment
News HSBC will continue to increase investment in technology despite its profits being hit by a $17.2bn writedown on bad debts from its US business. But HSBC says technology is key to creating better banking products and also adding new customers in... [04 Mar 2008]
HSBC computer fault denies customers account access
News HSBC customers were denied access to their bank accounts at the weekend after an upgrade to a telephone banking system caused a fault in its database. Shoppers across the UK trying to use their HSBC Maestro debit cards were unable to withdraw cash... [25 Feb 2008]
Cash via email: HSBC and Yahoo launch e-payment scheme
News Yahoo and HSBC are planning to deliver a person-to-person email payments system to their customers worldwide. The companies claim the scheme will enable people to send and receive money at home and worldwide via email, by linking their credit card... [31 Jul 2001]
HSBC rolls out free convenience store ATMs
News High street bank HSBC has struck a deal with the Federation of National Retail Newsagents (FNRN) to roll out an unspecified number of free ATMs in convenience stores across the UK, in collaboration with hardware provider VocaLink. [22 Jan 2008]
HSBC drops mobile Bluetooth ad plans
News HSBC has dropped plans to send advertising messages using Bluetooth technology to the mobile phones of people passing the bank's branches. The HSBC trial ran from the start of this year to the end of April. [01 Oct 2007]
HSBC signs £50m telecoms deal with Thus
News Thus has won a contract to replace HSBC's domestic UK national telecoms network in a deal likely to be worth in excess of £50m. The contract covers the delivery of a multimedia capable 'next-generation' network for the banking group's UK business... [08 Sep 2006]
HSBC hit with spoofed website
News Global banking giant HSBC was hit with a 'spoofed' website made up to look like its Hong Kong home page on Friday. Using the bank's logo and a similar sounding web address, www.hkhsbc.com, the site had a logon page that requested customers' online... [09 Dec 2003]
HSBC deluged by thousands of daily virus attacks
News Leading high-street bank HSBC has admitted it is deluged by virus attacks and often detects tens of thousands of viruses a day. The National Hi-Tech Crime Unit (NHTCU) claims companies receive an average of seven viruses a day but, speaking at the... [06 Apr 2005]
HSBC and Lloyds TSB head offshore to Calcutta
News HSBC and Lloyds TSB are set to open offshore back-office and contact centre operations in Calcutta (now known as Kolkata) in the Indian state of West Bengal. HSBC is moving some back-office operations to Kolkata from September while Lloyds TSB is... [27 Apr 2005]
HSBC to double offshore operations as part of $1bn cost cuts
News HSBC has warned it intends to double the size of its offshore operations to 25,000 staff in the next three years, raising job fears among UK workers. HSBC currently has around 13,000 staff already in countries such as China, India and the Philippines. [17 Mar 2005]
HSBC.co.uk steps up to market
News HSBC today officially unveils its internet banking service in a marketplace already populated by rivals like barclays.com, egg and natwest.com. HSBC's late entrance has been critised by some analysts, but according to the banking group 70,000... [08 Aug 2000]
HSBC rolls out anti-fraud software to card owners
News HSBC is deploying anti-fraud software that detects unusual spending behaviour among its card holders. The software will be implemented in all of HSBC's major card businesses around the world. Ian Manocha, director of the worldwide fraud practice at... [12 Jul 2005]
HSBC invests in business analytics
News Banking group HSBC has adopted new business analytics software from Experian-Scorex to help the lending decisions of its global credit application processing unit. HSBC will implement the Strategy Management business rules engine product to help... [17 May 2006]
