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Demystifying ITIL: Recommendations for the SMB Market
White Paper That is the subject of this white paper from Numara Software. Simply put, ITIL (Information Technology Infrastructure Library) is a set of guidelines for organizing and managing IT operations. Yet, despite the continuing buzz surrounding ITIL... [10 Apr 2008]
Gaining Control of IT Service Management with a Web-based Service Desk
White Paper this Numara Software white paper is for you. If your technical support staff is being pressured to do more with less (and whose isn't? It explains how today's mid-market organizations are benefiting from the multi-dimensional capabilities of a next... [11 Mar 2007]
Numara Track-It!: An Effective Approach to Software Compliance
White Paper Download this white paper from Numara Software to learn how you can solve your software compliance challenges and in so doing protect your corporate reputation. Developing and maintaining an efficient and effective software compliance program is... [10 Apr 2008]
How Mid-Size Organizations Can Improve IT Service Quality and Reduce Costs with IT Change Management Automation
White Paper Download this white paper from Numara Software to learn more about the benefits of IT change management automation and how it's improving service levels and reducing risks in today's mid-sized organizations. [11 Mar 2007]
Synchronizing Service Desk Data with PIM Applications on Desktop and Mobile Devices
White Paper Download this Numara Software white paper to learn how. Personal information management (PIM) software is a powerful and convenient tool that enables service desk agents to readily organize incident data from multiple sources. [11 Mar 2007]
Demystifying ITIL: Recommendations for the SME Market
White Paper Numara Software is aware and committed to ITIL but careful to adopt those ITIL best practices that are practical for the customers. Businesses examining how ITIL processes may benefit them should bear in mind organisational dynamics, maturity and... [22 Jan 2007]
Zoo charity discovers benefits of going beyond Outlook
Case Study Looking for an off-the-shelf product to bring order to the operations of the six-man IT staff, Napier chose to roll out Numara Software's Track-It software - and has been so pleased with its performance that he upgraded to the latest version, 7.0... [20 Jun 2006]
