requests
RSS requestsPrioritize help desk requests with this call-level chart
White Paper This chart makes the ranking easier by relying on a call-level system that determines how requests should be delegated. Both large and small IT shops can benefit from using a call-level plan to improve staff productivity... [23 May 2006]
Using Text Mining to Classify Lay Requests to a Medical Expert Forum and to Prepare Semiautomatic Answers
White Paper The paper developed a scoring procedure to automatically classify lay requests to an internet medical forum about involuntary childlessness. The requests should be classified according to their subject... [19 Sep 2008]
Creating Offline Certificate Requests by Using Microsoft Windows Server 2003 and Microsoft Windows 2000 Server Certificate Services
White Paper This presenter of this webcast discusses how to create offline certificate requests that the viewer can use to obtain certificates from Microsoft Windows Server 2003 and Microsoft Windows 2000 Certification Authorities... [13 Oct 2006]
Freedom of Information requests will be free
News Constitutional Affairs Secretary Lord Falconer has since said requests will cost nothing in the "vast majority" of cases and confirmed that any request costing under £450 to answer will be free. He added: "We have always... [20 Oct 2004]
Travel data centre serves up speedy requests
Case Study It must respond to real-time requests for travel information - and as more and more people arrange travel plans online the number of requests has skyrocketed. This means Pegasus' data centre is swamped... [15 Aug 2006]
One in five FoI requests turned down
News Central government bodies refused nearly one in five Freedom of Information (FoI) Act requests received in the first three months the legislation was in force. According to figures published by the Department of... [27 Jun 2005]
230,000 child pornography website requests blocked
News BT has now revealed that by 13 July it had blocked around 230,000 requests for access to one of these sites. It is unclear how many web users are responsible for the 230,000 requests, as a single surfer... [21 Jul 2004]
VBA Processes Veteran Requests Online
White Paper To better serve veterans, the VBA has automated the exam request initiation and tracking process using Microsoft technologies in a Web-based application for those exam requests that go to an external health provider. [06 Oct 2008]
Decline in FoI requests after initial excitement
News Government bodies received 7,700 Freedom of Information (FoI) requests between September and December last year, the lowest quarterly total since the law came into effect. Just under 4,000 requests were... [07 Apr 2006]
Demand Management - Helping the Business Prioritize Requests
White Paper The presenter of this webcast shares ways that organizations can gather, evaluate, categorize and prioritize IT requests based on business objectives. Many IT organizations today focus their efforts on supply management,... [02 Apr 2009]
Streamline Requests and Delivery With the New Integrated Service Catalog in HP OpenView ServiceCenter 6.2
White Paper The attendee of this webcast will learn how to improve IT service requests and delivery for both customers and IT with a Service Catalog. [06 Jun 2007]
Arab Potash Company Reduces License Requests by 90% and Fully Understands Oracle Licensing
White Paper Arab Potash Company reduced user license requests by 90% and optimized license allocation through guidance from Oracle License Management Services and achieved ability to track all users and usage across entire Oracle... [01 Oct 2009]
Power Availability Requests
White Paper Applications can temporarily prevent display power management and automatic sleep by making power availability requests. This paper describes when to use availability requests, the user-mode and... [16 Sep 2009]
Revealed: 439,000 snooping requests made
News UK security and law enforcement agencies made nearly 439,000 requests to monitor people's phone calls, emails and post during a 15-month period, the spying watchdog has revealed. But nearly 4,000 errors in... [21 Feb 2007]
SMEs: Deal with data requests this way...
News The ICO explains how to handle requests from individuals whose data the SME holds. The guidance covers a wide range of issues for SMEs including whether requests should be dealt with according to the DPA... [13 Feb 2007]
