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Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
White Paper The research discussed in this paper evaluates the effect of Customer Relationship Management (CRM) on customer knowledge and customer... [11 Jan 2007]
Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
The research discussed in this paper evaluates the effect of Customer Relationship Management (CRM) on customer knowledge and customer... [11 Jan 2007]
Airslide Attains Higher Customer Satisfaction Levels Using Oracle Customer Relationship Management
White Paper The improvement to product quality has reduced support costs and again contributed to customer satisfaction. Before implementing the Oracle solution, Airslide was unable to keep pace with the... [03 Jul 2008]
SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution
White Paper The challenge was to implement targeted marketing campaigns and effective sales promotions to influence client choice and enhance customer loyalty. SNCF wanted to ensure multi-channel (internet, telephone, etc.and... [09 Feb 2008]
Scottish Water Launches Integrated Customer Management and Field Service Program, Boosts Productivity and Customer Satisfaction, Yields Two-Year ROI of 250%
White Paper To make its new customer service vision a reality, Scottish Water began overhauling its old contact centers and field operations, and invested £2 million (US$3.5 million) in customer... [08 May 2005]
BT Infonet Improves Order Management Efficiency and Customer Satisfaction
White Paper Following an intensive evaluation of available solutions and interviews with Oracle [Siebel] customers, BT Infonet deployed "Wizard," an order management system powered by Oracle's Siebel Customer... [23 Jan 2007]
CRM: From Strategy to Implementation - How to Maximize Its Potential!
White Paper Calling on a range of "Best-in-class" organisations, the presenter provides examples that demonstrate best practice illustrating the relationship between employee satisfaction, customer... [12 May 2007]
Responding in the Marketplace with Customer Relationship Management
White Paper It impacts profitability, revenue, customer satisfaction, purchase behaviors, and customer loyalty. European clothing manufacturer Mascot, needed a CRM solution to improve... [01 May 2004]
CRM Technologies as a Leverage of Competitiveness and Business Value Creation in European Markets: A Comparison Between Italy and the Netherlands
White Paper Operations, Customer Service, Sales, human resources, credit controls are essential ingredients in the customer satisfaction blender. The term CRM, Customer... [20 Apr 2005]
The Volkswagen Group Implements mySAP Customer Relationship Management To Launch Call And Service Centers
White Paper With the aim of creating a uniform system to improve customer satisfaction, the Volkswagen Group decided to implement mySAP Customer Relationship... [26 Jul 2007]
Technology Innovation and Implications on Customer Relationship Management - Comments on the Paper "Marketing Models of Service and Relationships"
White Paper Existing research on services and relationship treats customer service as a major operating variable and focuses on measuring the resulting customer satisfaction,... [11 Jan 2007]
CRM Without Compromise: A Strategy for Profitable Growth
White Paper Some companies report amazing outcomes, such as dramatic increases in revenue and boosts in customer satisfaction along with significant savings in operating costs. Investments in... [12 Aug 2008]
Sage CRM SalesLogix: Customer Service
White Paper Sage CRM SalesLogix is the customer relationship management solution that enables small to medium-sized businesses to cultivate profitable customer relationships by... [23 Jan 2007]
Technology Innovation and Implications on Customer Relationship Management - Comments on the Paper "Marketing Models of Service and Relationships"
Existing research on services and relationship treats customer service as a major operating variable and focuses on measuring the resulting customer satisfaction,... [11 Jan 2007]
Deloitte Consulting LLP Improves Opportunity Management With Streamlined Sales Capabilities
White Paper By practicing "Straight talk" and demonstrating an unwavering dedication to solving client specific challenges, the company has earned a Siebel Gold Star for customer satisfaction, the 2000 Partner Award... [23 Jan 2007]
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