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How did the Heathrow T5 launch go so wrong?
Comment Despite the extensive testing, it seems the realities and vagaries of operating an airport terminal of such scale and with so much new thinking are virtually impossible to fully replicate, and T5 has fallen foul of this simple fact. [28 Mar 2008]
British Airways sets up tech innovation unit
News Heathrow's Terminal 5 comes alive It's a five-year job and T5 is right on track.here we go behind the scenes at Terminal 5. The unit has a core of around 10 people from the IT and commercial departments, which will run small-scale trials of new... [30 Nov 2007]
RFID bag tags could save air-travel industry millions
News As Heathrow Terminal Five (T5) recovers from go-live glitches in its baggage handling systems, air travel IT specialist Sita has released research showing 42.4 million bags are lost in airports across the world. [18 Apr 2008]
Peter Cochrane's Blog: Eating your own dog food
Comment Written at London's Heathrow airport after a confused journey through the newly opened Terminal 5. In the case of T5, army personnel were used to test the terminal, and the opening day was organised as a big bang. [14 Apr 2008]
Photos: Technology at the heart of Terminal 5
Photo Terminal 5 (T5) is the first new terminal to be built at Heathrow for more than twenty years - and includes some cutting-edge technologies. He added: "We're putting in the systems that run the terminal, that run the airline. [17 Jul 2007]
