service delivery
RSS service deliveryService Delivery Management: Solutions for Telecom
White Paper The process of managing service delivery in the telecom sector is becoming increasingly difficult. Oblicore provides service delivery management software and best... [09 Aug 2006]
Service Delivery Technologies for Metro Ethernet Networks
White Paper While the standard IEEE 802.3 Ethernet LAN protocol is still used, service delivery technologies needed to be added in order to create an Ethernet service. Three service... [15 Sep 2007]
Delivery Service Gains Efficiency, Eases Workflow Complexity With Mobile Devices
White Paper Operating in the fast-paced delivery industry, California Overnight sought a way to streamline driver communication and customer service for its overnight package deliveries. Drivers often had to retrace... [16 Apr 2007]
TeamQuest and ITIL: Part 2 - Service Delivery the Cornerstone of the ITIL Framework
White Paper The major components of Service Management are Service Delivery, which addresses more of the customer-facing processes, and Service Support, which addresses more of the... [23 Jan 2007]
Service Delivery Innovation: Creating Client Value and Enhancing Profitability
White Paper To succeed in this environment, professional services firms must continually improve their service delivery methods to increase client value and profitability and lower costs. This SAP paper reviews the... [18 Mar 2009]
Improving Service Delivery With Intelligent Document Capture
White Paper The attendee of this webcast will find out how to leverage intelligent document capture to reduce time and cost while accelerating service delivery with fewer tax dollars. Agencies are under pressure to... [29 Aug 2009]
Does Your Service Strategy Deliver?: Pull the Rug From Under Your Competitors by Differentiating Your Service Delivery Model
White Paper While many companies talk about the importance of quality service, few actually deliver on the promise of exceptional service delivery. By assessing the service... [05 Jul 2006]
Outsourcing: The Integrated Service Delivery strategy
White Paper To successfully implement an Integrated Service Delivery strategy, you must first develop a job ticket that defines the problem or problems to be addressed, determines the scope of the work to be... [16 May 2006]
Improve Service Delivery by Simplifying Network Change and Configuration Management
White Paper BMC Configuration Automation for Networks improves service delivery and resource efficiency through network automation and policy enforcement. The smallest human error can cause widespread... [01 Aug 2009]
The Issue: How to Design and Deploy a Global Service Delivery Model
White Paper Buyers must develop service delivery and governance models that reflect the needs and requirements of global sourcing. These models must account for the dynamic and changing nature of the global... [28 Nov 2008]
Innovations in Managing IT Service Quality: Managing Service Quality and Risk to Service Delivery in a Lean Economy
White Paper This service-centric visibility will give them the "Heads Up" needed to avert developing IT issues that present risk to service delivery and the insight needed to quickly fix issues and... [15 Aug 2009]
Assessing the Role of Captive Operations in Global Service Delivery Models
White Paper Most buyers will require a combination of service delivery options, from internal distributed delivery to domestic shared services, offshore captive operations, and third-party... [01 Apr 2009]
The state of security in carrier service delivery: 2006 survey results
White Paper This white paper shares the results of a 2006 survey by IBM Internet Security Solutions on the state of carrier service delivery security, a roadmap for navigating the new carrier security landscape, and... [18 Mar 2009]
The Service Delivery Platform
White Paper Implementing SOA requires a service delivery platform. SOA enables greater reuse of IT assets, faster delivery of value to the business, and greater adaptability to support ongoing... [10 Sep 2004]
Optimize Service Delivery: Leveraging People and Projects to Drive Strategic Value
White Paper Service delivery organizations, whether IT, R&D, or professional services organizations, are under increased pressure to reduce costs, meet new business challenges head-on, and maintain their flexibility... [09 Aug 2006]
