service desk
RSS service deskService Desk/Helpdesk Metrics and Reporting : Getting Started
White Paper This White Paper is for IT Service Desk and Helpdesk Managers who are trying to turn raw data gathered from IT Service Management into information on which informed management decisions... [08 Jan 2008]
Integration of Unicenter Asset Management, Service Desk, Software Delivery and Argis
White Paper This session will overview Computer Associates vision on an Integrated Service Desk system with full Asset Management. [25 Feb 2004]
The Forrester Wave: Service Desk Management Tools
White Paper Learn how Forrester evaluates the latest service desk management tools, and find out why BMC Software topped the list in this complimentary Forrester paper. Use an interactive vendor comparison tool that... [13 Dec 2007]
Service Desk Consolidation Slashes Support Call Costs by 80 Percent and Helps Atos Origin Retain Global Clients
White Paper To support this global model, Atos Origin knew it needed a single, consolidated and highly effective service desk system. To lower its costs and still ensure a high quality service, Atos... [12 Jun 2008]
Service Desk Vendor Landscape Consolidation
White Paper Operational process efficiencies and end-to-end service management needs can be met only by implementing technologies that enable process integration and proactive trend analysis, thereby commoditizing... [25 Feb 2004]
Magic Service Desk - Demo and Q&A
White Paper Join us for a demonstration of Magic Service Desk and learn more. Magic IT Service Support provides asset tracking, change, knowledge, and service management for the... [23 Jun 2004]
TechRepublic Real World Guide: Improving Help Desk Service Levels
White Paper The TechRepublic Real World Guide: Improving Help Desk Service Levels collects proven recommendations for developing proper end user-support ratios, establishing policies for communicating with users,... [18 May 2006]
Hi Fert Relies on BMC Service Desk Express Suite to Provide Exceptional Service to Customers and Dealers
White Paper The company wanted to implement an ITIL-based single-point-of-contact service desk that would comply with environmental health and occupational safety regulations. Hi Fert deployed BMC software for its... [11 Jul 2008]
Make Your Service Desk “Dynamic” with Direct Access to Corporate Contact Records in LDAP-based Directories
White Paper Download this white paper from UniPress Software to learn how integrating your organization’s LDAP address book with its service desk operations can reduce overall support costs and boost help... [21 Dec 2004]
The Hosted Customer Service Desk - It’s About Cost, Control, and Reliability
White Paper Download this white paper from UniPress Software today to discover how your organization might further benefit from a hosted customer service desk solution and learn which features and functionality to... [21 Dec 2004]
The Essential Foundation of Effective Support Automation and eService Success:The Consolidated Web-based Service Desk
White Paper Almost all automated help desk solutions promise to reduce support costs and optimize personnel and technical resources, but how well any such solution will work in your enterprise depends entirely on your customers’ and... [21 Dec 2004]
University Closes Information Gap With BMC Service Desk Express Suite
White Paper The University needed a flexible and sophisticated service desk solution to replace a number of disparate systems. The University deployed BMC software for its solution and implemented BMC... [11 Jul 2008]
CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk
White Paper They rely on its own Unicenter ServicePlus Service Desk product to ease the help desk process for everyone involved. With approximately 17,000 employees worldwide, CA is a company that... [25 Feb 2004]
HP OpenView Delivers Superior Service Desk Functions to Boost Mastek's Customer Service
White Paper HP provided it with the hp OpenView service desk 4.0 as an ITIL solution. The benefits were improved operations quotient, uptime of service operations, streamlined mission critical... [16 Dec 2004]
DHL: HP OpenView Service Desk Delivers
White Paper In addition to HP OpenView Service Desk consolidated platform, HP Services deployed HP application servers, a clustered database and a Storage Area Network (SAN) to reduce cost and improve... [03 Nov 2007]
