service level agreements
Service Level Agreements as Vehicles for Managing Acquisition of Software-Intensive Systems
White Paper Service Level Agreements (SLAs) can be used as a means to manage the acquisition of software-intensive systems. The SLAs support performance-based acquisition by stating in measurable terms the service to be performed, the level of service that is... [01 Jan 2007]
Service Level Agreements for Semantic Web Agents
White Paper This paper proposes an RDF-based language called SWCL to represent contracts, with a focus on service level agreements. The language came about due to a requirement in the research concerning reliable service delivery in domains containing virtual... [09 Aug 2006]
Service-Level Agreements That Really Work
White Paper This paper presents some helpful tips on how to generate Service-Level Agreements (SLAs) that are mutually beneficial to both the IT department offering them and the user department that monitors them. [23 Aug 2006]
Service Level Agreements: A Framework for the Quality Management and Improvement of Central Support Services
White Paper Service Level Agreements (SLAs) are becoming an increasingly popular way to manage the quality of services within organisations. The potential benefits of this process include increased internal customer satisfaction, a greater customer focus in... [09 Aug 2006]
Service Level Agreements
White Paper An overview of how organisations can discover and assess the service availability and performance delivered by their IT infrastructure and thus set and measure Service Level Agreements. [07 Jan 2005]
Service Level Agreements on IP Networks
White Paper This paper provides an overview of service-level agreements in IP networks. It looks at the typical components of a service-level agreement, and identifies three common approaches that are used to satisfy service level agreements in IP networks. [09 Aug 2006]
Service Level Agreements for DiffServ-Based Services~ Provisioning
White Paper The evolution of mechanisms for providing Quality-of-Service (QoS) over the contemporary network infrastructures has introduced the need for regulation and management of the emerging QoS services with the use of Service Level Agreements (SLAs). [10 Aug 2006]
Guarantee Wireless Application Quality With a SLA: Service Level Agreements Smooth Relations Between Service Providers and Consumers
White Paper More and more frequently, service providers are finding ways to quantify that level of satisfaction by establishing Service Level Agreements (SLAs). When one develops a wireless application, one needs to think about the satisfaction of the end user. [23 Aug 2006]
The Five Critical SLA Questions: What You Need to Know Before You Define Your Managed File Transfer Service Level Agreements
White Paper This paper identifies the five critical steps you should take before you define your Service Level Agreements. A Service Level Agreement (SLA) is a formal, negotiated agreement that spells out the level of service that will be delivered from a... [30 Jan 2008]
Supporting Relationships With Service Level Agreements
White Paper In an abstract, a major research firm described service level agreements as the "latest craze" for enterprise IT organizations. ITIL is the world's de facto standard best practice framework for service management and provides vendor-independent... [21 Mar 2006]
Optimal Precomputation for Mapping Service Level Agreements in Grid Applications
White Paper Mapping Service Level Agreements (SLA) optimally is to find the most appropriate quality level for each service, so that the overall SLA of a task is achieved at the minimum cost. A complicated task running on the grid system is usually made up of... [23 Aug 2006]
SLA Description: a Description of Service Level Agreements
White Paper A description of Service Level Agreements. Typically this is done by Service Level Agreements (SLA's), which are formal written contracts developed jointly by the provider of services (IT) and its users. [24 Feb 2004]
ContractLog: An Approach to Rule Based Monitoring and Execution of Service Level Agreements
White Paper Service Level Management (SLM) and Service Level Agreements (SLAs) are of growing commercial interest with a deep impact on the strategic and organisational processes as intensified interest in accepted management standards like ITIL or the new... [16 Mar 2006]
A Framework for Failure Impact Analysis and Recovery With Respect to Service Level Agreements
White Paper This paper presents a framework to automatically determine the impact of resource failures with respect to services and service level agreements. To satisfy customers and to avoid penalties, service providers have to ensure that the agreed SLAs are... [16 Mar 2006]
Requirements V1 Part 2 Privacy Metrics and Service Level Agreements
White Paper This deliverable D1.1.b part2 titled "Privacy Metrics and Service Level Agreements" is an application independent study, illustrated by a case, on the design of service level agreements for privacy management, including the metrics needed for cost... [08 Aug 2006]
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