service level management
Service Level Management Life-Cycle Overview
White Paper Service Level Management (SLM) is defined as the process to demonstrate and ensure that mutually agreed upon objectives for achieving business outcome are being delivered consistently by... [11 Jun 2009]
Service Level Management: Mastering Concepts & Strategies
White Paper Developing and implementing a Service Level Management (SLM) methodology and associated Operating Level Agreements (OLAs) and Service... [11 Aug 2009]
Service Level Management: Creating a Structured Process to Improve Availability
White Paper The road to implementing good service level management has numerous potholes and other hazards. This is the ultimate goal of the service level... [10 Feb 2009]
Service Level Management: Optimizing Your OSS for SLA Delivery
White Paper As the Telecommunication world move from the circuit switching to packet switching and from the dedicated circuit to IP VPN, QoS, Service Level Management is becoming more and more vital... [10 Aug 2006]
Service Level Agreement Management With Adaptive Coordination
White Paper Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by either a... [26 Nov 2007]
Service Level Management in Global Enterprise Services: From QoS Monitoring and Diagnostics to Adaptation, a Case Study
White Paper The paper developed a Quality of Service (QoS) management system to support Service Level Management (SLM) for global enterprise services. Lab... [04 Feb 2009]
Service Level Management: Best Practices White Paper
White Paper This document describes service level management and service level agreements (SLAs) for high availability networks. It includes critical success... [25 Feb 2004]
Service Level Management Success Using Oracle Enterprise Manager 10g
White Paper Oracle Enterprise Manager 1O Service Level Management tools present a major shift in system diagnostics and the monitoring of services and applications. Service... [02 Sep 2009]
Service Level Management: A Path to Effective Business Service Management
White Paper This paper explores the need for a service level management solution, as well as the criteria needed for that solution to operate effectively while contributing to an organization's... [09 Aug 2006]
Service Level Management: A CA IT Service Management Process Map
White Paper The journey of Service Level Management involves negotiating, defining, managing and improving the quality of IT services at an acceptable cost to the business. CA's IT... [02 Mar 2009]
Frameworks for Business-Driven Service Level Management
White Paper In the majority of today's IT organizations, Service Level Agreements (SLAs) are an important means for underpinning IT service provisioning by clearly defined Quality of... [04 Feb 2009]
Evaluation Framework for Service Level Management in Federated Service Management Context
White Paper Focusing on service level management in the service management arena, this paper describes a frame of reference and uses it to evaluate... [04 Feb 2009]
Modeling and Management of Service Level Agreements for Digital Video Broadcasting(DVB) Services
White Paper This paper describes a metamodeling strategy of Service Level Agreements for Digital Video Broadcasting services based on Service Level Agreement Language(SLAng). The... [12 Nov 2009]
Get up to speed on service level management with this Cisco Press sample chapter
White Paper This sample chapter, taken from Cisco Press' Practical Service Level Management: Delivering High-Quality Web-Based Services explains the basic of Service... [19 May 2006]
ITIL for Service Level Management
White Paper With the growing interest in Service Level Management (SLM) the IT Infrastructure Library (ITIL) is receiving increasing interest and attention. IT managers want to know more about it... [15 Dec 2004]
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