service management a
BMC Service Impact and Event Management: A Path to Effective Business Service Management
White Paper This paper explores the need for service impact and event management solutions, as well as the criteria needed for these solutions to operate effectively while contributing to an organization's ability... [08 Nov 2006]
Problem Management: A CA IT Service Management Process Map
CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. One uses the analogy of subway or underground system transport maps to... [23 Dec 2006]
Service Level Management: A CA IT Service Management Process Map
White Paper CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. The journey of Service Level... [23 Dec 2006]
Improving Service Levels by Implementing Service Level Management - A Practical Guideline
White Paper The answer: IT service organizations can better support business needs by implementing a Service Level Management (SLM) process. The primary goal of every IT... [01 Aug 2004]
Configuration Management: A CA IT Service Management Process Map
White Paper CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. The authors use the analogy of subway or underground system transport... [15 Sep 2007]
Availability Management: A CA IT Service Management Process Map
White Paper CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. One use the analogy of subway or underground system transport maps to... [31 Oct 2007]
Service Level Management: A Path to Effective Business Service Management
White Paper This paper explores the need for a service level management solution, as well as the criteria needed for that solution to operate effectively while contributing to an organization's... [09 Aug 2006]
Service Level Management: A CA IT Service Management Process Map
CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. The journey of Service Level... [23 Dec 2006]
Incident Management: A CA IT Service Management Process Map
White Paper CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. This paper discusses how to navigate a particular ITIL... [20 Jun 2007]
Capacity Management: A CA IT Service Management Process Map
White Paper CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. This paper discusses how to navigate a particular ITIL... [23 Jan 2007]
Problem Management: A CA IT Service Management Process Map
White Paper CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. One uses the analogy of subway or underground system transport maps to... [03 Jul 2008]
IT Service Management Standards: A Reference Model for Open Standards-Based ITSM Solutions
White Paper This paper describes the critical importance of open standards1 for IT Service Management (ITSM). The paper presents an overview of ITSM, including underlying elements such as ITIL and autonomic... [21 Apr 2007]
Financial Management for IT Services: A CA IT Service Management Process Map
CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. One uses the analogy of subway or underground system transport maps to... [23 Dec 2006]
Financial Management for IT Services: A CA IT Service Management Process Map
White Paper CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. One uses the analogy of subway or underground system transport maps to... [23 Dec 2006]
Service Level Management (SLM) 101: A Primer for Enterprise IT Professionals
White Paper Service Level Management (SLM) helps enterprises make sure that the key targets for service success--such as performance, quality, or number of transactions--are being met. The ability... [05 Dec 2006]
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