service management
Service Management Made Simple for Mid-Sized Organizations
White Paper In this Raritan-sponsored white paper, Enterprise Management Associates (EMA) discusses an approach to service management that appeals specifically to mid-tier companies, whose challenge is to make service management simple. [12 Dec 2007]
Quocirca's Straight Talking: Service management
Comment Service management of corporate IT will never work without solid operational processes, argues Quocirca analyst Jon Collins. So we have business service management from the management software companies, project portfolio management from the... [20 Oct 2005]
Service Management and Business Priorities
White Paper IT needs a way to provide the business perspective necessary and manage across environments for truly effective service management. This is where IT service management can add real value for the business as a whole. [16 Mar 2006]
Service Management: Building Profits After The Sale
White Paper Capitalizing on the opportunity is not simple, since comprehensive service management can complicate the typical company’s supply chain. This paper examines the challenges, opportunities and go-forward approaches that define world class, profit... [01 Mar 2004]
Service Management Best Practices
White Paper This white paper discusses the best practices that encourage Enterprise Service Management organizations to work at peak efficiency. It describes Enterprise Service Management as a discipline that ensures a level of understanding that not only... [24 Feb 2004]
Service Management - An Epic Evolution
White Paper We have the ITIL (IT Infrastructure Library) standard to help us with processing, and the biggest and most epic evolution of IT service management, the people. It's about a fresh new management style. [22 Nov 2004]
Service Management Selection Goes Beyond Feeds and Speeds: Selected Findings
White Paper Service management tools must be deployed without disrupting existing service levels and must leverage - rather than replace - existing monitoring, service desk and problem management systems. But all have determined that they need to aggressively... [13 Sep 2005]
Service Management: Market Pathfinder
White Paper As in other areas of business management, myths abound regarding the role of service and support, both in IT and more broadly throughout the enterprise. Do companies recognise the value of IT service management? [15 Feb 2005]
Service Level Management: Mastering Concepts & Strategies
White Paper Developing and implementing a Service Level Management (SLM) methodology and associated Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) can be among the most challenging, time-intensive tasks that you will undertake in your... [28 Aug 2004]
Service Level Management: Guaranteeing Customer Satisfaction
White Paper Service Level Management (SLM) is nothing new in the support services industry. The concept of setting a customer’s service expectations up front, and then measuring performance to make sure the expectations are met is a necessary insurance policy... [24 Feb 2004]
The Forrester Wave: Service Desk Management Tools
White Paper Learn how Forrester evaluates the latest service desk management tools, and find out why BMC Software topped the list in this complimentary Forrester paper. Use an interactive vendor comparison tool that provides detailed product evaluations and... [12 Dec 2007]
Service Level Management: Why You Should Care
White Paper Service Level Management provides the means to satisfy LoBs while managing expectations. In an era of government legislation, offshore outsourcing and internal demands for service, service level management IT organizations maximize their intrinsic... [22 Nov 2004]
Service Quality Management for VoIP Applications
White Paper VoIP applications require service quality management (SQM), which can be defined as the ability to monitor and manage the network to ensure a defined service level, regardless of the technology, service, protocol, or vendor. [03 Apr 2004]
Service Level Management: The Key to Optimal Customer and User Experiences
White Paper Robert Frances Group (RFG) believes Service Level Management (SLM) is one of the most critical metrics of the business alignment and value, performance, and success of strategic enterprise IT deployments. [29 May 2007]
Service Delivery Management
White Paper Service Delivery Management helps product (OEM) service and third party service providers to optimize and effectively manage customers, assets, and the workforce. Service Delivery Management is a holistic approach to "service" for optimizing your... [15 Jul 2004]
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