service management
Enabling Business and IT Integration: ITIL V3 and Compuware's I.T. Service Management Solution
White Paper Moreover, industry best practices such as ITIL and service management technologies also continue to evolve to address these changing requirements for IT. Ultimately, IT service... [11 Jun 2009]
Quocirca's Straight Talking: Service management
Comment Service management of corporate IT will never work without solid operational processes, argues Quocirca analyst Jon Collins. So we have business service management from... [20 Oct 2005]
The IBM Visibility. Control. Automation. Service Management Needs Assessment
White Paper Automation. Service Management Needs Assessment consists of two, short 15-question surveys. Choose the IT Organization survey to assess where you are today and how you can plan the next steps in your... [26 Mar 2009]
Service Management Made Simple for Mid-Sized Organizations
White Paper In this Raritan-sponsored white paper, Enterprise Management Associates (EMA) discusses an approach to service management that appeals specifically to mid-tier companies, whose challenge... [18 Mar 2009]
Service Management Simulator
White Paper The simulator is designed to help players understand customer pains, the benefits of ITIL-based process, and how the business as a whole can improve Service Management. It's a fun way to build on your... [19 Mar 2009]
Service Level Management Success Using Oracle Enterprise Manager 10g
White Paper Oracle Enterprise Manager 1O Service Level Management tools present a major shift in system diagnostics and the monitoring of services and applications. Service Level... [02 Sep 2009]
Service Level Management Life-Cycle Overview
White Paper Service Level Management (SLM) is defined as the process to demonstrate and ensure that mutually agreed upon objectives for achieving business outcome are being delivered consistently by the IT... [11 Jun 2009]
Service Request Management: A Business Impact Assessment
White Paper "Service Request Management" refers to the customer-facing requirements for publishing and actualizing IT services for IT's service consumers. This includes requirements to define,... [30 Aug 2009]
Service Level Management in Global Enterprise Services: From QoS Monitoring and Diagnostics to Adaptation, a Case Study
White Paper The paper developed a Quality of Service (QoS) management system to support Service Level Management (SLM) for global enterprise services. This paper describes the QoS... [04 Feb 2009]
Service Level Management: Best Practices White Paper
White Paper This document describes service level management and service level agreements (SLAs) for high availability networks. It includes critical success factors for service... [25 Feb 2004]
Service Level Management: Creating a Structured Process to Improve Availability
White Paper The road to implementing good service level management has numerous potholes and other hazards. This is the ultimate goal of the service level management process. To... [10 Feb 2009]
Service Level Management: Optimizing Your OSS for SLA Delivery
White Paper As the Telecommunication world move from the circuit switching to packet switching and from the dedicated circuit to IP VPN, QoS, Service Level Management is becoming more and more vital when the... [10 Aug 2006]
Service Delivery Management: Solutions for Telecom
White Paper Oblicore provides service delivery management software and best practices for service level and business service management to many of the world's best... [09 Aug 2006]
Service Level Management: Mastering Concepts & Strategies
White Paper Developing and implementing a Service Level Management (SLM) methodology and associated Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) can be among the most... [11 Aug 2009]
Service Account Management in Microsoft Windows NT/2000/XP/Server 2003 Servers
White Paper Tips and tricks for service management are included as well a list of important features needed in any 3rd party solution. Microsoft has made significant improvements in the management... [26 Jun 2009]
Keep updated for stories matching service management via RSS
