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BMC Remedy IT Service Management Suite Rings in Service Improvements
White Paper The company deployed BMC software for its solution and implemented BMC Remedy IT Service Management Suite to illuminate its IT operating environment and embed workflow and systems to consistently manage it. [11 Jul 2008]
Vodafone Turns to the BMC Remedy IT Service Management Suite to Streamline Its Service Support Infrastructure
White Paper Vodafone turned to the BMC Remedy IT Service Management Suite to help it identify and understand IT and technology elements of individual services, making IT more transparent and automated. Vodafone wanted a solution suite to manage companywide... [11 Jul 2008]
The Met Office Expands Its Horizons With the BMC Remedy IT Service Management Suite
White Paper At the onset, Met Office was only looking to implement new help desk and change management solutions, but the potential of the BMC Remedy IT Service Management Suite, including BMC Remedy Asset Management, widened their focus. [18 Jan 2007]
Remedy IT Service Management Suite Financial Justification Analysis
White Paper This paper was written to exemplify the benefit drivers associated with Remedy's IT Service Management Suite for the Enterprise, and to help illustrate the building blocks needed to justify a purchase decision. [03 Jul 2008]
Met Office Expands Horizons With Remedy IT Service Management Suite for the Enterprise
White Paper The Met Office evaluated the products available and Remedy solutions from BMC Software came out on top as best meeting their needs. As the Met Office gradually migrates everyone away from the disparate help desks used across its operations and on... [16 Sep 2005]
BMC Service Desk Express Suite Helps Euler Hermes Standardize User Support and Incident Management
White Paper Euler Hermes, the world leader in credit insurance, and a leader in the bonding and guarantees business, has installed BMC Service Desk Express Suite, a BMC Remedy IT Service Management solution from BMC Software. [18 Jan 2007]
ClubCorp Streamlines Support Processes With the Magic Service Desk Suite
White Paper Internationally, ClubCorp has been using Magic Service Desk Suite, a Remedy IT Service Management solution from BMC Software, in its IT Department for over three years. When other departments at ClubCorp needed a solution to track requests, the... [22 Sep 2005]
BMC Service Impact Manager and the BMC Atrium Configuration Management Database
White Paper Also discussed is how SIM can derive leveraged value from other CMDB-compliant products, including the BMC IT Discovery Suite and Remedy IT Management solutions. This paper describes how BMC Service Impact Manager (SIM) and its new component, the... [10 May 2005]
Cox Communications Aligns IT Applications With Business Goals Using BMC Remedy Solutions
White Paper They turned to BMC Software and implemented components of the BMC Remedy IT Service Management Suite for asset management and to help deliver world-class customer support. Cox Communications, like many companies, is faced with the reality of having... [18 Jan 2007]
TeleSpectrum Improves IT Service Management Efficiencies With BMC Remedy Solutions
White Paper The company chose the BMC Remedy IT Service Management Suite for its out-of-the-box functionality and easy adaptability. Having outgrown its existing help desk, TeleSpectrum was looking for a more robust, easier-to-use solution that would automate... [18 Jan 2007]
ARRIS Supports Sarbanes-Oxley Efforts and Enhances Productivity and Customer Satisfaction With BMC Remedy IT Service Management
White Paper Not only did it get a scalable, customizable service desk, but the BMC Remedy IT Service Management Suite also filled the company's need for both change and asset management. When ARRIS looked to replace a homegrown problem tracking system, it... [01 Feb 2007]
Operational Efficiency and Higher Customer Satisfaction in the Mid-Sized Business
White Paper The Magic Service Desk Suite, part of the Remedy IT Service Management Solution from BMC Software, was built for this market - not pared down from larger solutions, nor expanded from smaller ones. In addition, the company provides separate... [03 Jul 2008]
BSM Approach Delivers Cost Savings and Higher Efficiency at Coldwater Creek
White Paper Coldwater Creek deployed BMC for its solution and implemented the BMC Remedy IT Service Management Suite to support ITIL processes for incident, problem, change, service level, and asset management. Coldwater Creek operates nearly 250 retail stores... [18 Jun 2008]
Hi-Tech Mold & Engineering Achieves Full Return on Investment of Magic Service Desk Suite
White Paper The Magic Service Desk Suite, a Remedy IT Service Management solution from BMC Software, was the only one that had a Web interface. The Magic Service Desk Suite gives Hi-Tech a central system for logging service requests and managing assets. [13 Sep 2005]
Olan Mills Keeps Customers Satisfied and Employees Productive With Magic Service Desk Suite
White Paper Olan Mills first chose Magic Service Desk Suite, a Remedy IT Service Management Solution from BMC Software, for its prominent leadership in the market. The company now utilizes the Magic Service Desk Suite asset tracking and problem management... [23 Sep 2005]
