systems integration computer telephony
RSS systems integration computer telephony
Sort by: Relevance | Date
Simplifying Computer Telephony Integration Solutions
White Paper Computer Telephony Integration (CTI) involves integrating computer systems with telephony resources to augment an organization’s... [10 Apr 2008]
Computer Telephony Integration (CTI) in a SALT Environment
White Paper Computer Telephony Integration (CTI) refers to the use of computer-based applications to control telephony systems, most commonly in an... [06 Oct 2006]
CompactPCI: a Solution for the Next Generation of Computer Telephony Integration (CTI)
White Paper It encompasses an entire industry, devoted to the closer integration of telephony systems with computer-control devices, as well as an ever-expanding range of... [25 Feb 2004]
Finance Organization Standardizes Call Center Operations With Avaya and Cleo Self-Service Solution
White Paper The finance organization needed to implement a standardized, yet flexible, integrated voice and Computer Telephony Integration (CTI) application for its call centers worldwide. As a... [18 Apr 2007]
How Can a Network Telephony System Enhance My Business?
White Paper In addition to the many advanced telephony features you expect for your business, networked telephony systems feature built-in computer/telephony... [25 Feb 2004]
INI Solutions for Government Healthcare: Automating Essential Processes That Support Quality Patient Care
White Paper INI's deep technical expertise in computer telephony technologies, networking, operating systems, and database integration enables them to develop reliable, intuitive... [30 Aug 2005]
Changing the Landscape for Enterprise Communications Solutions: Business Communications Platforms
White Paper With a standards-based server platform configured with telephony boards, developers can build both core switching and enhanced enterprise applications. The business communications platform can free developers from the... [03 Jul 2008]
Advanced Avaya Contact Centre Solution Reduces Costs and Delights BPI Customers
White Paper The Computer Telephony Integration (CTI) platforms had to work seamlessly and effectively with the Siebel CRM software. BPI turned to Avaya, "The undisputed contact centre and IP... [07 Sep 2006]
Avaya Case Study: Banco BISA
White Paper BB chose to implement a solution that includes Avaya Communication Manager running on an Avaya DEFINITY Server with Avaya Computer Telephony Integration, Avaya IP Agent, Avaya... [12 Apr 2007]
Avaya Case Study: NEXTEL de Mexico S.A.
White Paper Nextel has installed an Avaya CONVERSANT System for Interactive Voice Response, Avaya Computer Telephony Integration tools, and an Avaya Predictive Dialing System. The company needed a... [07 Sep 2006]
PeopleSoft Case Study: PepsiAmericas Corporation
White Paper This implementation converted disparate sales systems to a single, integrated Internet application solution, integrated computer telephony for Tel-Sell/Pre-Sell methodology, delivered a... [05 Mar 2005]
3Com NBX 100 Communications System
White Paper From sophisticated call handling and Call Center capability to integrated voice mail and computer telephony integration (CTI). But until recently, small- to mid-sized businesses and... [25 Feb 2004]
"I'm sorry but the computer's a bit slow today" - call centre angst in the 21st century
Comment Steve Blood, senior research director at Gartner Group, said: "In recent years CTI [computer telephony integration] cut 20 seconds from call times. This too, however, depends on... [08 Apr 2003]
Enterprise telephony sales on the up in Q1
News IP telephony systems are becoming increasingly popular as they allow integration with computer and data networks, and nowadays the quality of call - especially over... [18 Jun 2004]
Will IP unify communications?
Comment Paul Rowe, IP telephony product and solutions manager at Nortel, says: "It reduces delay, telephony tag, voicemail jail. He adds that in some instances, "Customers need new work flows, better CRM... [18 Feb 2005]
Keep updated for stories matching systems integration computer telephony via RSS
