tech support
RSS tech support10+ tools every support tech should have in their repair kit
White Paper In this 6-minute, MP3 audiocast, Bill Detwiler identifies 12 tools that TechRepublic members suggest every support tech carry. Some techs seem to get by with just a multitool and a smile, but the rest of... [18 May 2006]
The top 10 peeves of a support tech
White Paper If you've spent even a little time in the tech support biz, you're bound to have a list of special aggravations that drive you crazy on a semi-regular basis. Then, join the discussion and share some of... [25 May 2006]
Ten ways to decline a request for free tech support
White Paper Requests for free tech support often catch you off guard and your first instinct is to accept the task. When someone makes an unwelcome request for free tech support,... [16 May 2006]
Top 10 signs you're getting burned out on your support tech job
White Paper Ever wondered what happened to that can-do, users-are-god, I-exist-only-to-serve-you attitude of your early days as a support tech? Maybe you're suffering from a touch of burnout. Becky Roberts put... [15 May 2006]
SMEs slam 'smelly' tech support staff
News Small companies are getting a bad deal from their tech support, a new study has found, with the personal hygiene of the staff sent to resolve their problems just one of a whole host of gripes. IT... [06 Feb 2003]
Cisco SMB Select Partner i-Tech Support Brings IP Communications to CPA Firm
White Paper The company contracted with Cisco Certified Partner i-Tech Support who recommended Cisco Unified Communications, which would provide powerful communications feature as well as a platform that would... [10 Dec 2007]
Solutions to the top ten peeves of a support tech
White Paper But IT pro Becky Roberts--who recently shared her top ten peeves about being a support tech--decided to look for ways to ease some of her on-the-job aggravations. It's easy to fall into a pattern of... [19 May 2006]
£34m shelled out calling ISP tech support
News Check out the Editor's Blog for the silicon.com chief's take on the hot tech issues of the moment. UK broadband customers are increasingly dissatisfied with the service they receive - in particular the level of technical... [17 Aug 2007]
Dell does remote control tech support
News DellConnect has already been used by Dell in the US where, it says, 95 per cent of customers say the system makes solving tech foul-ups easier. Instead of having PC users make calls to support staff over... [20 Sep 2006]
Austin Police Department Relies on AMD Technology and Corporate Support to Solve High Tech Crimes
White Paper The High Tech Crime Unit of the Austin, Texas Police Department (APD) resides in a nondescript office building several miles north of downtown. It needed is providing assistance in crime investigations that require a... [12 Jun 2009]
UK tops tech support poll
News UK companies are leading the way for IT support. More than three-quarters (78 per cent) of IT professionals in the UK said their IT support is "excellent" or "good", according to research. UK companies... [29 Aug 2007]
Shall We Contact Tech Support?
White Paper Usually, customers cannot choose their supporter (unless their support package includes a dedicated expert or group of experts). But apart from being experienced in dealing with the technical aspect of the issue, they... [13 Feb 2009]
Security warning over tech support tools
News Multiple flaws in commonly used technical support tools can open Windows PCs to cyber attack, security experts have warned. The vulnerable tools are often used by ISPs, PC makers and others to provide... [27 Feb 2007]
Networkstreaming Provides a Worldwide Remote Support Solution for a Tech Support Provider
White Paper Additionally challenging, Marine Entertainment Systems began their evaluation for a possible remote support solution with NetViewer, pcAnywhere, and Radmin. Marine Entertainment Systems works in the niche of providing IT... [10 Feb 2009]
Sidestep these five tech support time wasters
White Paper IT pros, particularly in small to midsize businesses, often find themselves struggling to meet day-to-day support needs while remaining focused on the seemingly limitless projects that flow from the business. [19 May 2006]
