telephony
RSS telephonyTelephony Simplified: Finding the Solution that Fits Your Small Business
White Paper Telephony is the name for the technologies and equipment used to provide voice communication over distances, specifically by connecting telephones to each other. How telephony is used to improve business... [18 Mar 2009]
Telephony@Work CallCenterAnywhere: Web-Enabled Contact Center
White Paper With Oracle's Telephony@Work CallCenterAnywhere contact center solution, customers can communicate over the Web by e-mail, text chat, Web callback request, or voice over the internet. This white paper describes how... [07 Nov 2007]
Telephony Provider Adds New Customers With Combined Communications and CRM Solution
White Paper By integrating its IP Office telephony platform with Microsoft CRM (now part of Microsoft Dynamics), Avaya can meet both the communications network and customer relationship management needs of its smaller customers. [11 Jan 2007]
Making the Business Case for IP-Telephony
White Paper In many ways, the exercise of making the business case for IP-telephony could be seen as a dry run for the subsequent implementation process. Then you have to understand the new technology's cost implications, so you can... [03 Feb 2005]
IBM Sales Center: With Computer Telephony Integration
White Paper This paper discusses how to integrate IBM Sales Center for WebSphere Commerce with a Computer Telephony Integration system that uses Java Telephony Application Programming Interface (JTAPI). This... [31 Oct 2007]
Avaya Application Solutions: IP Telephony Deployment Guide
White Paper This paper describes Avaya's Application Solutions product line, IP Telephony product deployment, and network requirements for integrating IP Telephony products with an IP network. The paper can be used... [03 Feb 2005]
Internet telephony start-ups double growth monthly
News Such milestones are a sign, to some, that internet telephony, otherwise known as voice over Internet Protocol (VoIP), no longer intimidates consumers. Start-up Skype announced on Wednesday that it has reached the one... [21 Oct 2004]
Freeserve trials free Web telephony
News UK Internet service provider (ISP) Freeserve is piloting Internet telephony services for its small business and family users. The Dixons-owned ISP is looking for 100 volunteers to use Teleserve's technology to make... [27 May 1999]
AT&T and Time Warner unveil cable telephony pact
News AT&T and media giant, Time Warner are to launch a joint venture offering telephony services to cable TV subscribers in 33 US states. The firms plan to launch a pilot cable telephony service in one or... [02 Feb 1999]
Managing IP Telephony as a service
White Paper Telephony is critical to business operations. The increasing maturity of technologies around the delivery of "triple play" IP services has encouraged the shift to IP Telephony. The following white paper... [19 Aug 2005]
Gain a Competitive Advantage with IP Telephony
White Paper Now that IP telephony (IPT) has matured, a growing number of businesses are looking to voice/data convergence to cut their long distance phone costs, streamline network management, and improve the customer service... [15 Jun 2005]
eHealth for Voice - Managing for IP Telephony Quality and Performance
White Paper One opportunity to rein in expenses is through the deployment of IP Telephony built on a Voice over Internet Protocol (VoIP) infrastructure. Companies today are striving to contain costs and improve productivity in all... [17 Jun 2005]
Net telephony gets Chinese court approval
News In a landmark case for Chinese telecommunications, two entrepreneurs offering cheap international calls using Internet telephony have been acquitted of breaking the law. But the businessmen appealed to a higher law court... [22 Jan 1999]
Telemarketing Japan Improves Call Center Service Levels, Reduces Capital Costs With Avaya IP Telephony
White Paper The company wanted to raise service levels and rate of equipment utilization at call centers with IP telephony. TMJ implemented Avaya Servers and Avaya Media Gateways at each location to take advantage of the advanced... [10 Dec 2008]
Danske Bank Slashes Costs and Paves the Way for Expansion When It Taps IBM to Deploy a Nortel VoIP Telephony Solution
White Paper Danske Bank decided to look for a telephony solution leveraging modern Voice over Internet Protocol (VoIP) technology that would not only save costs, but also support its expansion strategy. Teaming with IBM Alliance... [26 Apr 2008]
