telephony
RSS telephonyTelephony Simplified: Finding the Solution that Fits Your Small Business
White Paper Telephony is the name for the technologies and equipment used to provide voice communication over distances, specifically by connecting telephones to each other. How telephony is used to improve business... [18 Mar 2009]
Telephony@Work CallCenterAnywhere: Web-Enabled Contact Center
White Paper With Oracle's Telephony@Work CallCenterAnywhere contact center solution, customers can communicate over the Web by e-mail, text chat, Web callback request, or voice over the internet. This white paper describes how... [07 Nov 2007]
Telephony Provider Adds New Customers With Combined Communications and CRM Solution
White Paper By integrating its IP Office telephony platform with Microsoft CRM (now part of Microsoft Dynamics), Avaya can meet both the communications network and customer relationship management needs of its smaller customers. [11 Jan 2007]
Freeserve trials free Web telephony
News UK Internet service provider (ISP) Freeserve is piloting Internet telephony services for its small business and family users. The Dixons-owned ISP is looking for 100 volunteers to use Teleserve's technology to make... [27 May 1999]
SCT Thailand Selects AVAYA IP Telephony Solution, Achieving Cost Reduction With Reliable Connection to More Than 20 Overseas Offices
White Paper SCT Thailand was looking to enhance its workflow and processes and reduce its operational expenditure by upgrading its legacy PBX system and integrating telephony applications with its ERP network infrastructure system. [28 Apr 2007]
Net telephony gets Chinese court approval
News In a landmark case for Chinese telecommunications, two entrepreneurs offering cheap international calls using Internet telephony have been acquitted of breaking the law. But the businessmen appealed to a higher law court... [22 Jan 1999]
Book Retailer BGN Deploys 3Com VCX IP Telephony Solution to Reduce Costs, Enhance Business
White Paper Dutch book retailer, Boekhandels Groep Nederland (BGN) - operating under the brand name Selexyz, decided to roll out Voice over IP (VoIP) services to reduce telephony costs among company sites and increase the speed and... [01 Jan 2009]
Danske Bank Slashes Costs and Paves the Way for Expansion When It Taps IBM to Deploy a Nortel VoIP Telephony Solution
White Paper Danske Bank decided to look for a telephony solution leveraging modern Voice over Internet Protocol (VoIP) technology that would not only save costs, but also support its expansion strategy. Teaming with IBM Alliance... [26 Apr 2008]
Amada Co., Ltd. Boosts Field Support Precision and Customer Service Satisfaction With Avaya IP Telephony
White Paper To meet these challenges, the company chose to expand its existing capabilities using an Avaya IP Telephony Solution. Amada Company Ltd. Sheet Metal Service Division) was facing challenges with its technical support... [12 Apr 2007]
£26m courts telephony deal up for grabs
News The Crown Prosecution Service (CPS) is putting a £26m telephony outsourcing deal up for grabs when the current contract with Ericsson comes to an end early next year. Ericsson originally won the multi-million pound... [31 Jan 2005]
Allianz Life Cuts Costs and Realizes Systemized Management Through Avaya IP Telephony Solutions
White Paper To solve this the company implemented a customized solution, which presents a new model of IP telephony using ADSL-VPN, that provides stable service, lower costs, more efficient system management, better security and... [12 Apr 2007]
How Avaya IP Telephony Solutions and Avaya Global Services Helped AGL Resources Sustain Industry-Leading Growth
White Paper With Avaya IP Telephony, Contact Center, Services and Mobility Solutions, AGLR can empower its associates, providing them with a communications network that supports collaboration and rapid decision-making. [12 Apr 2007]
Accent Blinds Draws ROI in Under a Month With Avaya IP Telephony
White Paper As a solution to this Accent Blinds selected Avaya IP Office, a modular and scalable all-in-one IP telephony solution designed specifically for the small business market and Avaya applications - CCC Call Centre, VoIP... [12 Apr 2007]
Overcoming IP Telephony Performance Issues in a Converged Network
White Paper To take advantage of many modern advances in IP-based telephony, we must take into consideration several design and configuration factors before we can expect it to function properly. When implementing Voice over IP... [03 Nov 2009]
The Total Economic Impact of Avaya IP Telephony Solutions within a Branch Environment
White Paper Read this Forrester Research composite multi-company case study on the Total Economic Impact of Avaya IPT Branch Solutions for an illustration of the financial impact of moving towards IP Telephony within a branch... [05 May 2008]
