telephony
RSS telephonyTelephony 101: What Every Web Developer Should Know about the Voice Network
White Paper Learn in this paper about telephony concepts that will provide a general understanding of how voice applications are built. The voice industry is quickly moving toward Web-based solutions that are easier to develop, deploy and support. [24 Feb 2004]
Telephony@Work CallCenterAnywhere: Web-Enabled Contact Center
White Paper With Oracle's Telephony@Work CallCenterAnywhere contact center solution, customers can communicate over the Web by e-mail, text chat, Web callback request, or voice over the internet. This white paper describes how Telephony@Work CallCenterAnywhere... [06 Nov 2007]
Telephony Billing
White Paper In telephony, billing involves gathering data for customer use and the provision of features, calculating costs, and invoicing for payment. The Federal Communications Commission (FCC's) deregulation of the telecommunications industry in 1996 has... [24 Feb 2004]
Telephony Simplified: Finding the Solution that Fits Your Small Business
White Paper Telephony is the name for the technologies and equipment used to provide voice communication over distances, specifically by connecting telephones to each other. How telephony is used to improve business is the key to a successful implementation. [31 Mar 2008]
Telephony Enters the Data Center
White Paper System complexity, the high-cost of proprietary, hardware-specific, single-purpose networks and the associated barriers to entry that have long been endemic characteristics of the PBX industry hold no currency when they can be easily replaced by... [24 Oct 2007]
Internet Protocol (IP)-Telephony Clearinghouses
White Paper Clearinghouses provide Internet service providers (ISPs), Internet telephony service providers (ITSPs), and telecommunications companies with a complete solution, enabling them to offer Internet telephony, fax, and a range of value-added services. [24 Feb 2004]
Exploring Palm OS: Telephony and SMS
White Paper This paper describes the portions of Palm OS that interact with a mobile telephone and provide Telephony and Short Message Service (SMS) capabilities. This paper is intended for Palm OS software developer who wants to write an application that... [16 Apr 2007]
Hybrid Fiber Coaxial (HFC) Telephony
White Paper One of the most promising technologies for telephony service providers, particularly those who are also interested in providing comprehensive residential and small-business services including data and video, is hybrid fiber/coax (HFC). [24 Feb 2004]
Telephony Solution for Local Multi-Point Distribution Service
White Paper This paper presents a telephony solution for Local Multi-point Distribution Service (LMDS) using technology for Personal Communications Services (PCS). The system architecture of the DECT-based LMDS telephony system is discussed. [24 Feb 2004]
Telephony Provider Adds New Customers With Combined Communications and CRM Solution
White Paper By integrating its IP Office telephony platform with Microsoft CRM (now part of Microsoft Dynamics), Avaya can meet both the communications network and customer relationship management needs of its smaller customers. [10 Jan 2007]
HiPath Managed Services for IP Telephony
White Paper Enterprises of all sizes are often unable to dedicate resources to personnel training and expensive IP telephony management tool-sets. Time and resources are required to learn specialized skills, acquire resources and modify the IP telephony... [03 Aug 2006]
IPT Productivity: IP Telephony Boosts Bottom Lines
White Paper A recent study completed by Sage Research and Cisco identifies how IP Telephony, from phones to unified messaging, helps boost organizational productivity. [24 Feb 2004]
IP Telephony Boosts Contact Centre Efficiency
White Paper The GRO decided to deploy an IP-based telephony system with contact centre functionality that would not only improve its call management capabilities, but also future-proof the contact centre's functionality for voice-activated directories... [10 Aug 2006]
InfoTech Report - Strategies for IP Telephony Evaluation and Migration
White Paper InfoTech conducted in-depth interviews with three enterprises regarding their IP telephony deployments. The intent of the research was to focus on the challenges and success factors encountered after deploying an IP telephony solution. [14 Jul 2008]
Balch and Bingham Legal Industry IP Telephony Case Study
White Paper When the law firm Balch & Bingham decided two years ago to pull the plug on its multiple, aging circuit-switched telephony systems in favor of a single converged network, business continuity was certainly an important factor in selecting a... [02 Apr 2008]
