voice - data integration
Finance Organization Standardizes Call Center Operations With Avaya and Cleo Self-Service Solution
White Paper The finance organization needed to implement a standardized, yet flexible, integrated voice and Computer Telephony Integration (CTI) application for its call centers worldwide. A large international... [18 Apr 2007]
Lotus fanfares SmartSuite Millennium Edition
News Lynne Capozzi, Lotus vice-president Internet applications division, said: "With this product customers get more voice, more enterprise integration, more [Lotus] Domino and Notes... [22 Jul 1998]
eBay takes $900m hit for Skype buy
News But nearly two years after the acquisition closed, there is little integration between eBay's auction website and the Skype voice service. Even though Skype has grown into the largest... [02 Oct 2007]
Microsoft kicks off mobile fightback with double OS
News Both its plans for Windows Mobile 7 and its long-running "Pink" project aim to match the kinds of experiences seen on the iPhone and Android, using more advanced voice and touch interfaces and higher-end hardware. [20 Aug 2009]
Cisco: Move to IPv6 - IPv4 time bomb is ticking
News Besides IPv6, Cisco said this lab will also focus on advanced technologies such as voice and video integration and service provider VoIP (Voice over Internet Protocol) systems. NSITE... [07 Jul 2003]
Building Domain Specific Languages for Voice Recognition Applications
White Paper At the end of the paper is presented the modality of integration of voice recognition and of voice synthesis for the Romanian language in Windows applications. This paper presents a... [13 Dec 2008]
Typex Integrates Voice Communications on IBM System i
White Paper The company wanted to enable greater flexibility and mobility for employees; reduce the cost of voice communications between company sites; enable the integration of voice communications... [05 Apr 2007]
Cisco IP Contact Center Solutions to Be Deployed by Cox Communications
White Paper Because the company is currently using traditional Time Division Multiplexing (TDM) technology, each contact center is dependent upon individual Automatic Call Distribution (ACD), Computer-Telephony Integration (CTI) and... [07 Jun 2006]
Cisco IPCC Express Edition (Cisco IPCC Express)
White Paper The Cisco IP Contact Center Express Edition (formerly Cisco IP ICD) product provides the functionality, ease of implementation, and price/performance that midsized contact centers demand of an advanced contact center solution: automatic... [08 Sep 2004]
The IP Telephony / VoIP Business Case
White Paper Over time, organizations using legacy technology may find it increasingly difficult and expensive to maintain their current voice infrastructure. IP Telephony enables the integration of business... [29 Feb 2008]
Barker Implement Heeds Call for HP and Microsoft Unified Communications Solution
White Paper The company wanted to replace outdated telephone system with reliable, scalable telephony solution providing voice mail, call forwarding, instant messaging and integration with Microsoft Outlook on HP... [12 Jun 2009]
Unified Messaging Saves Pension Fund Employees Hundreds of Hours a Year
White Paper The integration of voice and e-mail took just two days. The company wanted to make e-mail and voice mail messages available to these employees while they were traveling. With Microsoft... [28 Sep 2007]
Straddling the Divide Between IPT and IT: Implementing ITIL to Optimize Your IP Telephony Investment
White Paper The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented - even since the... [14 Feb 2009]
Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System
White Paper Best Uses for Voice Mail Total 'Business Intelligence' Integration Tips and tricks to help PBX users optimize their business phone setup. This article serves as the first step to understanding your PBX... [18 Mar 2009]
Unified Communications and Desktop Integration
White Paper The Alcatel-Lucent open standards-based solutions for IBM Lotus Sametime and Lotus Notes solve the needs of a dispersed work force by connecting desktop and voice communications, providing CIOs and IT managers with lower... [02 Oct 2009]
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