sla in white papers
AABox Service Level Agreement (SLA)
White Paper The AABox Service Level Agreement (SLA) guarantees the network/equipment reliability and performance. This Service Level Agreement (SLA) applies to customers of AABox's web hosting, reseller, dedicated server, co-location, e-commerce, high speed... [03 Jul 2008]
SLA Admission Controller for Reliable MPLS Networks
White Paper This paper introduces a reliability conscious Service Level Agreement (SLA) based admission controller for data networks. Previous research on optimal SLA admission control is discussed, especially the modeling of the admission control problem as a... [03 Jul 2008]
SLA 101: What to Look for in a Service-Level Agreement
White Paper One of the biggest differences among providers of security services is the Service-Level Agreement (SLA). This paper will dive deep into the various aspects of the SLA and attempt to explain in details what the SLA should contain and why each of... [23 Aug 2006]
SLA Metrics
White Paper That is a hard question, and like so many other SLA -related questions, many of the details of the answer will depend upon the context of your specific situation. With that disclaimer on the table, this paper looks at the question of SLA metrics. [03 Jul 2008]
Service Level Agreement (SLA) Boot Camp
White Paper Service Level Agreements or "SLA's" are tricky but useful mechanisms for managing the risk of an on-going relationship with IT service providers. Unfortunately, most SLA's that show up in service contracts as worthless, cosmetic paper additions. [09 Aug 2006]
SLA-Based Coordinated Superscheduling Scheme and Performance for Computational Grids
White Paper The Service Level Agreement (SLA) based grid superscheduling approach promotes coordinated resource sharing. This paper presents a market-based SLA coordination mechanism. The SLA model is based on a well known contract net protocol. [27 Mar 2008]
SLA-Driven Management of Distributed Systems Using the Common Information Model
White Paper This paper presents a novel approach of using CIM for the SLA-driven management of distributed systems and discusses IBM's implementation experiences. Supported by the growing acceptance of the Web Services Architecture, an emerging trend in... [29 Jul 2004]
SLA Trading Strategies
White Paper This paper discusses the concept of SLA trading, its position in SLA framework and its strategic meaning for Internet economy and providers. SLA trading can be seen in the long term a key factor towards a market and business driven multiservice... [29 Jul 2004]
SLA Calculus for End-to-End QoS of TCP-Based Applications in a Multi-Domain Environment
White Paper To this end, the authors construct an analytical model that provides a so-called SLA calculus, i.e.a mapping between per-domain network QoS parameters defined in the involved Service Level Agreements (SLAs) and end-to-end QoS metrics like response... [04 Aug 2006]
SLA Design From a Business Perspective
White Paper A method is proposed whereby optimal values for Service Level Objectives (SLOs) of an SLA can be chosen through a business perspective. Business considerations are brought into the model by including the business losses sustained when IT components... [04 Aug 2006]
SLA Based Job Scheduling: A Case Study on Policies for Negotiation With Resources
White Paper This paper presents work on an EPSRC e-Science project whose purpose is to investigate the effects of SLA based approaches for parallel computing job scheduling. The authors considered a coordinator based architecture, where the Coordinator forms... [04 Aug 2006]
How to Evaluate SLA Compliance
White Paper Measurement ensures that higher-level service providers are offering the quality of service agreed upon under the SLA arrangement. While many hosts will provide their own online mechanisms to assist customers monitor SLA compliance, many of these... [23 Aug 2006]
Engineering an SLA Checker Using MDA Technologies
White Paper This paper describes the motivation and experience in applying additional MDA technologies, including the Java Meta-data Interface (JMI) mapping and an OCL evaluator, to the automated generation of a software component for detecting SLA violations... [08 Aug 2006]
A Logic Based SLA Management Framework
White Paper This paper evolves a rule based approach to SLA representation and management which allows a clean separation of concerns, i.e.the contractual business logic is separated from the application logic. ContractLog underpins a declarative Rule Based... [04 Aug 2006]
Migrating SLA 4.0 From a Development Server to a Production Server
White Paper The Remedy Service Level Agreements application must be installed on the production server and additional workflow is then created as each SLA is created. This paper contains the information needed to perform the migration of data and workflow... [23 Aug 2006]
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