remote assistance
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IJZA Secures Electronic Files in the Youth Care Sector With IDENTIKEY and DIGIPASS
White Paper IJZA allows youth care professionals to build up an electronic file that follows and supports the client's welfare assistance program. Remote access was a second important requirement. It is a mobile... [30 Sep 2009]
The Pursuit of Happiness: Remote IT Infrastructure Management Services
White Paper The lure of higher saving in IT budget, increased productivity, reduced IT downtime, flat predictable cost, easiness in IT maintenance, assistance in capacity planning and IT budgeting, freedom from headache of periodic... [01 Jul 2009]
Latest Operating Systems Help Farm Equipment Dealer Grow Yet Keep IT Costs Low
White Paper Thanks to the remote assistance, operating system deployment, and flexible security capabilities of the operating systems, two IT staff members are able to support six geographically widespread stores... [18 Mar 2009]
Streamlined Remote Assistance Enhances IT Support
White Paper Elusiva Connect - Remote Assistance was designed from the ground-up with a keen focus on security. Connect - Remote Assistance is firewall friendly. All Elusiva servers... [21 Feb 2009]
Make Compliance for Remote Computer Control Easier
White Paper Companies should also record and report on actions taken by support reps giving remote assistance. It is easier to bring in-house those procedures that involve secure access to regulated information,... [21 Feb 2009]
Software/Operating System Giant Virtualizes Help Desk Support Staff With Remote Desktop Support Appliance
White Paper In the latter half of 2007, Novell began preparing for its Volume License Agreement (VLA) maintenance program - to be launched in May 2008 - which would give customers unlimited access to technical assistance and product... [10 Feb 2009]
Small Business Webcast: Small Business Server 2003 (Part 3 of 3): Remote Capabilities (Level 100)
White Paper The presenter also shows how employees can use Remote Assistance to view and control the desktop of another user, helping resolve issues remotely. The attendee of this webcast will learn how... [11 Dec 2008]
TechNet Webcast: How Microsoft Technologies and Windows Vista Improve Supporting and Maintaining the Desktop (Level 300)
White Paper The webcast also discusses how the remote-assistance capability in Windows Vista enables to troubleshoot remotely, making problem resolution much more efficient. The Windows Vista operating system... [09 Dec 2008]
Network Distributed Monitoring System Based on Robot Technology Middleware
White Paper In this paper, a network distributed monitoring system for human assistance robot system was developed to improve the interaction among the users and local service robotic system and enable a remote user... [04 Mar 2008]
PC World to offer remote tech fixes
News Consumer electronics retailer DSG International (DSGi) has launched a remote assistance service to complement its existing TechGuys IT support service. Using an application called GoToAssist from Citrix,... [26 Oct 2007]
NHS procurement hub streamlines mobile suppliers
Case Study They will be given special handsets with panic buttons, which put them straight through to a help desk if they need urgent assistance or are in any danger. Many of the professionals supported by the CPH go out into... [20 Jun 2007]
Avaya Case Study: World Access Service Corp.
White Paper World Access Service Corp.a member of the Mondial Assistance Group (and part of the Allianz Insurance Group), is a global services company providing insurance and assistance services to travel, health... [08 May 2007]
Data Protection and Data Sharing in Telematics
White Paper Thus, the policy engine can decide on a large number of requests without user assistance and causes no interruptions while driving. Telematics by its nature requires the capture, storage, and exchange of sensor data to... [28 Apr 2007]
Small Business Webcast: Are You Ready for Windows Vista? (Part 3 of 3): Remote Assistance (Level 100)
White Paper The presenter shows how tools like Help and Remote Assistance are optimized for the enterprise, providing faster performance, built-in diagnostic tools, and the ability to assist at home, on the road, or... [14 Apr 2007]
Security warning over tech support tools
News The vulnerable tools are often used by ISPs, PC makers and others to provide support functions such as remote assistance, the US Computer Emergency Readiness Team (US-Cert) said in an alert. Multiple... [27 Feb 2007]
