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Re-Engineering a Reporting Application for a Payer to Improve Efficiency and Usability With Ensured Stability
White Paper The reporting system is an intranet based thin client three tiered application used to generate HEDIS (The Health Plan Employer Data and Information Set), GHAA (Group Health Administration Association) and other financial reports. [03 Jul 2008]
Capital Fund Slashes Reporting Time, Improves Efficiency
White Paper The time needed to generate reports was reduced to a small fraction of what it had been, and the depth of management reporting increased. Crystal Capital Fund (CCF) personnel needed to enter customer data multiple times in several data locations, a... [03 Jul 2008]
Web-Based Business Intelligence Reduces Account Delinquencies and Improves Corporate Communication
White Paper FHL wanted to provide greater efficiency in the lease accounting process through a simpler and faster reporting system. After viewing a demonstration of WebFOCUS, FHL went live with its WebFOCUS-based reporting system. [03 Jul 2008]
Mentor Engineering Case Study: MTA Long Island Bus
White Paper The company wanted to move to a paperless environment and, in the process, increase the efficiency and accuracy of the reporting function while simplifying the vehicle location process in an effort to increase traffic and reduce downtime. [03 Jul 2008]
Pushing the Right Buttons: Tekelec Stands Out in Crowded Telco Signaling Field with SAS
White Paper SAS enables powerful reporting and improved operational efficiency that help the company meet TL 9000 industry standards. Based in California with research and development operations in Research Triangle Park (RTP), N.C. [03 Jul 2008]
Freight Tracking: Efficient Cargo Movement and Transport Control
White Paper Accenture Technology Labs has developed a Freight Tracking prototype that significantly increases the efficiency of cargo management by allowing rail companies, railroad yards, and large suppliers with separate rail facilities to better control... [03 Jul 2008]
Financial Management, CRM, and Retail Management Solutions for Native American Tribal Governments
White Paper By consolidating tribal, gaming, and retail operations under a single umbrella, tribal governments can improve efficiency, accountability, and visibility. Dynamic growth combined with often strict financial reporting requirements can strain... [03 Jul 2008]
Building a Best-In-Class Financial System on Compaq Systems
White Paper The educational institution needed a world-class financial system and robust computing infrastructure to catapult it into an era of greater efficiency and they chose choosing the SAP R/3 financial applications. [03 Jul 2008]
Nortel Networks Case Study: Despatch Industries
White Paper Using a standard automated call distribution (ACD) system to route calls, Despatch's 15 agents had limited control over call routing and no ad hoc reporting tools to measure customer service and efficiency levels. [03 Jul 2008]
Introducing HelpDesk IQ
White Paper HelpDesk IQ improves the productivity and efficiency of your help desk, while lowering costs and administrative expenses. Packed with easy to use and time saving features, HelpDesk IQ allows you to easily assign work and monitor the process... [03 Jul 2008]
Achieving Compliance for Nuisance Calling
White Paper The aim is to offer teleservicing contact centers the additional resources they need to tackle this latest challenge, recapturing the speed and efficiency of predictive dialing while delivering the highest levels of responsive customer service... [03 Jul 2008]
Improving the Financial Planning Process
White Paper A well-designed financial planning tool will provide users with the flexibility of spreadsheets with the productivity, efficiency and integrity boosting capabilities of a financial planning system. Financial budgeting and reporting software today... [03 Jul 2008]
Department of Finance and Administration: Empowering Users with Cognos Business Intelligence
White Paper The Department of Finance and Administration (DOFA) is optimizing its financial reporting efficiency using Cognos business intelligence tools. With 800 staff based in Canberra, DOFA's key roles are to deliver the budget for the Commonwealth, advise... [03 Jul 2008]
Empirix OneSight: A Compelling Solution for Service Level Management
White Paper Among these differentiating features are the ability to monitor service levels from the end user’s point of view; the ability to monitor both internal and external service level performance from a single console; the ability to group performance... [03 Jul 2008]
New York University Leverages Remedy as Key Application in IT Services Operations
White Paper Recently, both ITS and the Controller's Division began looking at ways to increase efficiency and reduce costs. Remedy reporting capabilities are providing greater insight into ITS operations and enabling the staff to leverage data to address... [03 Jul 2008]
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