resolve
RSS resolveConflict Identification and Resolution Process
White Paper The guidelines propose three main elements: the sharing of software versions so as to reduce or minimize conflicts, the provision of accurate information about conflicts to consumers, and the prompt response and cooperation between... [13 Nov 2009]
An Effective Approach to Restoring System Access in Windows
White Paper The subject of this white paper is how to properly and more effectively resolve such problems. In order to protect important data, it uses a large variety of methods and technologies, especially when the data in question... [13 Nov 2009]
Ten Easy Steps to Secure Your Small Business
White Paper The following 10 steps describe the primary challenges facing small network administrators today, and the solutions now available to resolve these challenges. Small business networks face the same threats as large... [13 Nov 2009]
Smart Cards in U.S. Healthcare: Benefits for Patients, Providers and Payers
White Paper This paper identifies smart card technology as a critical enabling tool to help resolve some of the issues with which the healthcare community is grappling today. Smart cards can help reduce the inefficiencies prevalent... [12 Nov 2009]
Automatic Detection of Firewall Misconfigurations Using Firewall and Network Routing Policies
White Paper The paper presents an application, Prometheus, which implements mechanisms for automatic detection of firewall configuration problems that are extremely difficult to resolve manually. Firewalls are the most prevalent and... [11 Nov 2009]
Telegraph CIO on the rocky road to going Google
News As a CIO… for the first three to six months you have got to have your seatbelt on and have the resolve to push it through," Cheesbrough told Google's recent Atmosphere event in London. Businesses thinking of switching to... [04 Nov 2009]
Conflict Resolution and the Project Manager
White Paper At some point in your career, you will be called upon to resolve some type of conflict. Project managers deal with conflict. If you are a project manager, and you have not yet experienced conflict in your project, don't... [03 Nov 2009]
Photos: Salesforce.com rides the Google wave with CRM app
Photo If the customer service representative is struggling to resolve the problem themselves they can also send a private wave communication to a colleague asking them to step in and help. Earlier this year, Google launched a... [30 Oct 2009]
Barclays Bank PLC - Bank Adopts Technology to Improve Customer Satisfaction and Promote Retention
White Paper After introducing consumer banking services in the United Arab Emirates, a system was needed to track and resolve both complaints and sales leads in a timely manner. Barclays Bank PLC provides banking, investment... [28 Oct 2009]
Amazon's Kindle ignites legal upheaval
Comment The case reached a complex settlement at the end of last year involving a one-off $125m payment from Google to resolve claims by authors and publishers. And that will keep the lawyers plenty busy, says Callum Sinclair. [27 Oct 2009]
Order-to-Cash Best Practices for Billing Documents: Automated Access and Delivery
White Paper Resolve billing disputes quickly If you can solve the problem of invoices staying unpaid because customers require proof that their orders have been delivered, you can: Reduce DSO at least 2-5 days Prevent errors and... [27 Oct 2009]
The Top 5 Challenges in Processing Customer Orders
White Paper Learn about technology that has enabled organizations to process sales orders 76% faster than before, save more than 500 labor hours a month, reduce paper usage by 6,000 pages a month, save $134,000 with ROI in less than 6 months,... [27 Oct 2009]
Applying Remote Support Technology for Maximum Impact
White Paper By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. Remote-support technology is a powerful tool for support delivery. But to yield maximum advantage the... [23 Oct 2009]
Driving IT Help Desk Efficiency with Customer-Centric Remote Support
White Paper While the obvious objective is to resolve technical issues, IT help desks also battle call length, employee dissatisfaction and low morale. The IT help desk is a high-stress environment - and sometimes it can feel... [22 Oct 2009]
Automate performance testing to predict system behavior and improve application performance
White Paper Here, the focus is on pinpointing problems to help resolve them rapidly and maximizing performance. Learn how the Diagnose and Tune iterative phases go beyond measuring system performance and take load testing to another... [21 Oct 2009]
