resolving
RSS resolvingCGI Group Inc. Turns to BMC Application Problem Resolution to Improve Customer Satisfaction for Top Telecommunications Client
White Paper The company wanted to improve process for resolving application problems for CGI's top client. CGI Group Inc.is one of the largest IT and business process service firms in North America. CGI Group deployed BMC software for its solution and... [11 Jul 2008]
Bandwidth Requirement and State Consistency in Three Multiplayer Game Architectures
White Paper In CS, players exchange periodic updates through a central server that is also responsible for resolving any state inconsistencies. Multiplayer games become increasingly popular, mostly because they involve interaction among humans. [11 Jul 2008]
Design and Scalability of NLS, a Scalable Naming and Location Service
White Paper Applications include resolving Web URIs to the nearest cached or replicated object that provides the associated content. This paper sketches the design, and presents a scalability analysis and evaluation of NLS, a scalable naming and location service. [11 Jul 2008]
Soft Computing Agents for MPLS Networks
White Paper Some possibilities for resolving of routing problems are analyzed. The paper underlines the main advantages and drawbacks of IP routing. A motivation for the use of Soft Computing Technologies (SCT) and Multiple Protocol Label Switching (MPLS... [05 Jul 2008]
Forrester Research Report: Thirty-One Best Practices for the Service Desk
White Paper Instead, areas such as resolving users' requests in a timely manner and successfully resolving an issue on the first call were identified as key opportunities for improvement. According to a study conducted by Forrester Research, only 53 percent of... [03 Jul 2008]
BMC Software Assures Reliability of Key Services with PATROL
White Paper Resolving Help Desk calls was time consuming because each group would have to check to see if its components were causing the problem that resulted in an alert. BMC Software has a typical business value chain and uses industry-standard applications... [03 Jul 2008]
Microsoft slow to resolve technical docs problems
News The US Justice Department and states, who were also party to the antitrust suit, said Microsoft had acted too slowly in resolving technical information problems, known as "technical document issues" or TDIs. [25 Jun 2008]
Black Belt Itanium Processor Performance: The Foundation (Part 1 of 5)
White Paper Understanding and resolving pointer ambiguation is important on all architectures and will always improve performance, but on Itanium architecture-based processors the payoff can be enormous, and help release the full power of this new architecture. [31 May 2008]
Work With Web Services in Enterprise-Wide SOAs, Part 5: Optimize Web Service Applications With WebSphere Business Integration Tools
White Paper By resolving the issues up front, developers find it makes their job of optimizing Web services much easier. Analysts also find that resolving issues up front makes their job of designing and analyzing the business side of optimizing Web services... [30 May 2008]
TechNet Webcast: Mitigating Application Issues Using Shims (Level 400)
White Paper The Windows Application Compatibility Infrastructure (Shim Infrastructure) is a powerful tool for resolving compatibility issues and unblocking Windows Vista operating system deployments. The presenter of this webcast explores many of the... [30 May 2008]
TechNet Webcast: Resolving Systems Management Server 'Red Zone' Support Issues (Level 300)
White Paper The presenter of this webcast will look at the top five support issues that Microsoft customers' experience when they deploy and manage Microsoft Systems Management Server (SMS) 2003 and shows how to avoid these common pitfalls. [01 May 2008]
TechNet Webcast: Troubleshooting Systems Management Server (SMS) 2003 (Level 200)
White Paper The presenter covers issues involving both management points and Advanced Clients, including troubleshooting steps that can be used to identify specific problems and techniques for resolving the issues found. [01 May 2008]
TechNet Webcast: Inside the Microsoft Security Response Center (Level 100)
White Paper The Microsoft Security Response Center (MSRC) is a world-class resource for managing and resolving security vulnerabilities and incidents. The MSRC analyzes, develops and delivers security updates, tools and prescriptive guidance to help customers... [11 Apr 2008]
Using HP Web Jetadmin 10.0 in Help Desk Operations
White Paper This significantly reduces the time spent resolving issues. HP Web Jetadmin 10.0 contains many tools for troubleshooting printers. As a result, it is increasingly being used as a Help Desk troubleshooting tool. [11 Apr 2008]
10 Reasons Why Your Disaster Recovery Plan May Fail
White Paper The list of 10 items is somewhat arbitrary, in that it is not prioritized, not necessarily sequential, and the level of effort for resolving or achieving each goal varies. This paper contains a 10-item list to use as a guide when developing or... [10 Apr 2008]
