response time management
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Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.
White Paper The company's existing help desk operation was expensive and inefficient, and the IT department was unable to prioritise its response to user requests. By deploying a service desk solution with integrated incident, problem and change management... [18 Jul 2008]
Microsoft warns of ActiveX attack targetting Access
News Sisk said: "While the attack appears to be targeted, and not widespread, we are monitoring the issue and are working with our MSRA [Microsoft Security Response Alliance] partners to help protect customers. [08 Jul 2008]
Woolly risk analysis is hastening a housing crash
Comment Real-time data systems enable total flexibility in a lending institution's response to the at-risk portions of its mortgage portfolio and let it be proactive customer by customer. The problem is that over-cautious and unnecessary risk management... [03 Jul 2008]
Zions Management Services Company Turns to Converse Software for Application Response Time Monitoring and Service Level Reporting
White Paper Through the implementation of the Converse Software's NimBUS solution, Zions will also be able to immediately notify personnel if response times degrade and service levels are threatened. In its commitment to deliver best-in-the-business customer... [03 Jul 2008]
Self-Guided Collaboration: A Technique to Coordinate Crisis Management Response for Homeland Defense
White Paper This paper examines the current command and control efforts of the emergency responders at the local, state, and federal levels, and discusses the implementation of a self-guided system that would enhance their connectivity and response time. [03 Jul 2008]
Space Management and Reorganization: Challenges and Solutions
White Paper Optimal performance means optimal application response time. With today’s databases growing faster than ever, the typical DBA must spend a significant amount of time performing space management and reorganization to achieve optimal performance... [03 Jul 2008]
The Evolution of Web-Based Knowledge Servers
White Paper As Internet server technology entered the scene, what were previously closed, proprietary systems such as Enterprise Resource Planning (ERP) and Customer Response Management (CRM) systems were simultaneously creating interfaces to allow external? [03 Jul 2008]
Field Services
White Paper The ultimate goal is to shorten response time to a minimum, keep the inventory down, increase utilisation of engineers' time, optimise fleet management and eliminate aborted-service support operation. [03 Jul 2008]
Managed Security Services
White Paper MSS can be defined as on-site and/or remote management of security devices with 24x7x365 real-time monitoring, protection and response - backed by a service level agreement. This paper covers Managed Security Services (MSS). [03 Jul 2008]
IntelliWhere TrackForce
White Paper IntelliWhere TrackForce empowers enterprises and service providers to manage field crews and mobile assets in response to real-time pressures and unplanned events. This highly sophisticated Mobile Resource Management (MRM) tool goes well beyond... [03 Jul 2008]
Optimizing the Efficiency and Performance of High-Demand Networks
White Paper These days, users and customers are judging companies not simply on the server response time, but on the response time as seen through the other end of a network connection. This paper tells how important Network performance management is. [03 Jul 2008]
Using HP System Software Manager for the Mass Deployment of Software Updates to Client PCs
White Paper In response, HP has introduced a wide selection of manageability solutions to reduce the support burden - by automating repetitive tasks like deployment, backup, and security, for example. At a time when management and support costs can account for... [03 Jul 2008]
Vehicle Tracking and Monitoring on National Highways: MAQ Software Deploys the Most Complex RFID Solution
White Paper Government bodies, road transports and private supply chains benefits from the system today and receive faster response to road delays, disaster management and crime control on the highways. The system provides a real-time digital map which enables... [03 Jul 2008]
Effective IT Management: Using Genuine Portfolio Management Techniques for Better IT Control
White Paper A broadly recommended response to these challenges is to establish effective IT management controls using portfolio management techniques. This white paper is intended to provide the business case for effective IT management through portfolio... [03 Jul 2008]
Pennsylvania Urban Search & Rescue Medical Personnel Save Lives With the Help of Palm Handhelds
White Paper The PA Urban Search and Rescue (US&R) team, is one of USA’s 28 elite response teams formed by the Federal Emergency Management Agency (FEMA). Searching for critical treatment information took precious time. [03 Jul 2008]
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