retail customer experience
Online retail takes 20p of the shopper's pound
News According to the IMRG Capgemini E-Retail Sales Index, UK shoppers spent more than £26.5bn online in the first six months of 2008, up 38 per cent from the same period last year. Based on the current growth trends online-shopper spend will peak at up... [18 Jul 2008]
figleaves.com revamps website
News According to figleaves.com online merchandising director Catherine Hall, investment for the entire project is expected to run into seven figures and is designed to make the site more friendly for customers to use and easier for buyers and... [16 Jul 2008]
Bill Gates, iPhone 2.0, mini laptops and much more...
Photo This is a mobile phone vending machine on show at Fujitsu's customer experience centre in Surrey where the company's future vision of retail is laid out. This month silicon.com looked at tech being used at the summer music festivals, the best mini... [30 Jun 2008]
Photos: Welcome to futuristic shopping
Photo silicon.com visited Fujitsu's Customer Experience Centre in Middlesex to see the Japanese company's vision for the future of retail. Fujitsu retail technology serves around 80 retailers and 16,000 stores across Europe, the Middle East and Africa... [04 Jun 2008]
The Responsive Retailer: Boosting Sales by Providing Store Customers with the Information and Experience They Expect
White Paper For hundreds of years, retail success has been built on one basic concept: merchandise in the right place, at the right time, at the right price. This Cathy Hotka & Associates paper examines opportunities to drive strategic change through... [05 May 2008]
Trans World Entertainment Delivers a Unique Consumer Experience With Microsoft .NET; Early Results Indicate a Significant Improvement in Retail Sales
White Paper Integration with several .NET user experiences is increasing brand awareness and driving customers to FYE.com and the company's retail stores, while integration with .NET Passport is providing customers with a common identity across touch points. [01 May 2008]
Microsoft Online Services Customer Story: Burger King
White Paper Equity Marketing, promotions agency for Burger King, approached Microsoft to produce three Burger King-branded Xbox games to sell exclusively at company locations in North America for only $3.99 each - a fraction of the typical cost of a retail... [16 Apr 2008]
Creating the Ultimate Customer Experience in Retail
White Paper Survival in today's highly competitive retail environment requires more than just low prices and unique products. To stand out from the rest, businesses must focus on the customer's shopping experience. [14 Apr 2008]
Charting a new course: The retail merchandising-supply network
White Paper A new model for merchandising and supply chain management is emerging; it is about to transform the way in which retailers do business and deliver the customer experience. Many retailers see the supply chain simply as a means of moving goods from... [11 Apr 2008]
Changes to retail bricks to match online clicks
News According to a report from Visa Europe, more than a quarter of 300 retailers in France, Germany, Italy, the Netherlands, Norway, Sweden and the UK expect a drop in store numbers over the next seven years.silicon.com Retail & Leisure [09 Apr 2008]
Live Webinar: Enhance Customer Experience and Increase Employee Productivity with Google Enterprise Solutions for Retail
White Paper Retail companies are heavily embracing technology across all aspects of their business. Store Locator -- Drive online traffic to retail locations However, in the existing maze of technologies, finding simple solutions to enhance customer experience... [07 Apr 2008]
Mitsukoshi Ltd. Changes the Retail Landscape With Intelligent Fitting Rooms That Increase Sales and Customer Satisfaction
White Paper Operating one of the largest, not to mention oldest, retail companies requires a keen sense of knowing what the customer wants and the agility to change with the times in order to enhance customer service. [04 Mar 2008]
Integrated Workforce Management Solutions: Improving Customer Service and Profitability
White Paper In retail, competitive differentiation has never been more difficult. Effective labor management is critical to providing differentiated customer service while reducing operating costs. Increasingly, retailers are turning to service and the... [07 Jan 2008]
Out of Stock?: It Might Be Your Employee Payroll - Not Your Supply Chain - That's to Blame
White Paper After analyzing the results of the study, the researchers suggest that a "Modest reallocation of the payroll budget among stores" in this particular chain could yield a 2-3% increase in sales with no increase in cost - a clear signal that adequate... [07 Jan 2008]
Behind the Music: Virgin Megastores - Deploying a Cisco Intelligent Retail Network
White Paper Virgin Megastores is improving the customer experience with a converged network and Cisco ACNS solution for the stores' digital listening stations. [07 Jan 2008]
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