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Hosted CRM Vendor Comparison Guide
White Paper This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and Oracle) so you can quickly and easily compare the features and costs of each. Hosted CRM solutions make up a... [09 Jul 2009]
Get the most bang for your IT buck
Comment Companies should be looking to improve how they measure every facet of an IT project in the current climate, says Laef Olson, chief information officer of hosted CRM company RightNow Technologies.... [06 Apr 2009]
The Forrester Wave: Customer Service Software Solutions, Q4 2008
White Paper Forrester found the Leaders in the customer-interaction-centric products to be eGain Communications, KANA Software, RightNow Technologies, Talisma, LivePerson, and KNOVA; the Leader in the... [01 Mar 2009]
Vital Marketing: Ten Core Tactics to Improve Marketing Campaign Effectiveness and Efficiency
White Paper This paper provides an overview of how to efficiently and effectively deploy vital marketing tactics such as building customer profiles, optimizing landing pages, segmenting lists, testing, personalization and coordinating campaigns... [02 Sep 2008]
Customer-Centric CRM: Fully Optimizing CRM
White Paper Customers, after all, are your most important assets. Discover how to rethink your CRM processes from the outside in, and evolve your current CRM projects around a customer centric strategy. This white paper from the Yankee Group... [02 Sep 2008]
Successful CRM: Turning Customer Loyalty into Profitability
White Paper In this white paper, you'll learn why listening to the voice of the customer is so crucial to CRM success—and how genuine customer loyalty impacts corporate profitability. You'll also find out what the latest research indicates about the... [02 Sep 2008]
RightNow Deploys Cisco Unified Communications at New Headquarters With Skyline Advanced Technology Services
White Paper Customer-focused businesses such as British Telecom, Nikon, and John Deere depend on RightNow Technologies for its Customer Relationship Management (CRM) solutions. However, in constructing a new... [10 Dec 2007]
NetSuite announces flotation plan
News NetSuite was founded in 1998 by Goldberg and Nelson, both formerly of Oracle, around the same time as on-demand rivals RightNow Technologies and fellow Oracle alumnus Marc Benioff's Salesforce.com.... [02 Jul 2007]
The ForresterWave: Midmarket CRM Suites, Q1 2007
White Paper Forrester evaluated leading midmarket Customer Relationship Management (CRM) suites vendors across approximately 490 criteria and found that RightNow Technologies, Oracle, salesforce.com, and Microsoft... [11 May 2007]
The Software as a Service Market in Asia Pacific, 2005 to 2008: Executive Overview
White Paper The success of firms such as Salesforce.com, Web Ex and RightNow Technologies has shown the power of the on-demand software delivery model. Software as a Service (SaaS) has been one of the IT industry's... [01 May 2007]
'I could drive a truck through SAP's cracks' - RightNow
News Greg Gianforte, the outspoken CEO of RightNow Technologies, believes the market for CRM software in Europe is booming - and he predicts some of his company's biggest wins will come at the expense of... [15 Feb 2007]
CRM shake-up: On-demand switchers signal maturity
News Paul Greenberg, consultant and author of CRM at the Speed of Light, said it is certainly further evidence that "the on-demand model is here to stay", adding that for all the customer wins their rivals may announce, the on-demand 'school... [25 Jul 2006]
NetSuite wades in to Microsoft CRM debate
News NetSuite CEO Zach Nelson has waded into the debate over the threat Microsoft's on-demand offering will present to a CRM market created by upstart start-ups such as RightNow Technologies, Salesforce.com... [14 Jul 2006]
CRM: Hosted vs packaged - which to choose?
Comment Hosted companies RightNow technologies and Salesforce.com enjoyed 97 per cent and 83 per cent growth in the same year, respectively, with Salesforce.com moving up to 12th place in AMR Research's CRM... [02 May 2006]
Public sector must wake up to CRM
News RightNow Technologies, which hosted the event, claims it saved its 45 public sector customers a combined total of £3m over the past year with its hosted services offering. Tom Castley, head of public... [24 Mar 2006]
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