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Promero Delivers a Reliable, Flexible, and Robust Contact Center Platform to a Global Customer Base
White Paper Promero, Inc.wanted to increase call center platform stability, reliability, and voice quality - in both hosted and on-premise environments and deliver a contact center offering that helps Promero's clients drive sales and deliver quality customer... [08 Jul 2008]
Air China Enhances Sales and Customer Service With Avaya Intelligent Communications Solutions
White Paper Air China adopts Avaya contact center solution which is based on IP communications technology, to establish nationwide uniform telephone sales and service centers in Beijing, Shanghai and Chengdu first. [01 Jul 2008]
Call-Center Buyer's Guide
White Paper Implementing the right call-center solution is a key factor in keeping your customers happy, as it is often their first line of contact with your company's sales or support agents. Use this Buyer's Guide to select the call-center solution that's a... [31 May 2008]
Getting the Most From Your Call Center Investment
White Paper In response to mounting demands on their call centers, successful companies providing business-to-business sales and services are changing their communication strategies. Where they give incoming calls equal weight, now savvy businesses... [11 Apr 2008]
Upgrading to Siebel Interactive Selling 7: A Services Perspective
White Paper With Siebel Interactive Selling 7, Siebel customers will experience: More sophisticated class and attribute system that supports rich product information; Tighter integration of advice, configuration, and pricing applications to Siebel Call Center... [10 Apr 2008]
Seamless Customer Contact
White Paper For pharmaceutical companies, physicians represent an important sales channel. As the only entities with the legal power to prescribe medications, physicians are key to pharmaceutical sales. To help meet physicians' needs via phone, this Unisys... [08 Mar 2008]
How Cisco Created Its Own Customer Interaction Network
White Paper The Cisco CIN gives customers the simplicity of a single, in-country telephone number for all Cisco sales, support, and general information inquiries. This case study describes how Cisco Systems created an internal Customer Interaction Network (CIN... [04 Mar 2008]
Nortel Network Case Study: Radio Shack
White Paper RadioShack Canada is a leading Canadian consumer electronics retailer, with more than 800 stores and some 2,000 employees coast to coast, and sales of about CDN$400 million. Who was going to handle all these inquiries' A single multimedia call... [14 Jan 2008]
From Beginning to End: Helping the Sales Order Process with UAN
White Paper Call center sales rely on both human interaction and computer technology during the entire lifespan of a sale. This webcast explains how Siebel e-business applications can help the entire sales order process, beginning at the customer’s first phone... [12 Dec 2007]
Creating and Managing UAN with your Call Center
White Paper This webcast describes how Biztalk can help you visually create, monitor, and manage the intergration of UAN in your call center with your sales order processes. Both the Universal Application Network and Biztalk Server 2004 play a key role in call... [12 Dec 2007]
Successful Partnership Breeds New Opportunities in the Mobile Market
White Paper Reach 4 transforms how businesses quote, prepare sales order entries and stock enquiries, schedule jobs, follow up call-center leads and manage mobile staff members. Anthem Software dreams of a world where businesses are no longer dependent on paper. [05 Sep 2007]
Afibel Improves Responsiveness of Call Center, Boosting Customer Satisfaction
White Paper The challenge was to modernize the applications used by telesales staff at the call center to make it more user-friendly and raise customer satisfaction and reduce training time of telesales sales recruited on fixed-term contracts during seasonal... [30 Jun 2007]
Echopass: Making Customer Service Always on and End-to-End
White Paper Prompt, efficient service helps increase sales and creates the kind of loyalty that keeps customers coming back. In 2006, Outrigger decided to move away from its existing hardware-based call center and evaluated providers of Web-based call center... [01 May 2007]
Lifestyle Center of America Improves Business Health With Avaya IP Office Solution
White Paper LCA also wanted an IP-based solution that would interconnect its remote sales offices and connect each to the center's headquarters in Sulphur. Lifestyle Center of America (LCA) was seeking a complete Internet Protocol (IP) telephony solution with... [25 Apr 2007]
New Dell Sales Tool Can Reduce Dell Sales Call Times by 10 Percent or More, Substantially Improve Profitability
White Paper IDD provides everything that Dell sales representatives need to assist customers and sell the company's products within a single, easy-to-use desktop application - one designed from the ground up to support the sales process and optimize call... [01 Apr 2007]
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