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whitepaper Studies show that companies with high employee retention rates enjoy high customer satisfaction levels, consistent sales growth, positive morale, and deep institutional knowledge. Estimates differ, but it's clear that the length of job tenure in...
[12 May 2008]
whitepaper As a result, the leading Web site operator for the trade, barbox, is netting sales of around £320 million (U.S.million) a year since it was established in 2000. The United Kingdom hospitality and licensed trade industries are enthusiastically...
[12 May 2008]
whitepaper MCI had more than two-dozen systems supporting 8,000 sales and support personnel. The new, simplified system reduced costs and improved productivity in sales and related areas, such as legal and business development, by up to 25 percent.
[11 May 2008]
whitepaper Sales managers at Netherlands-based fencing and security company Heras deliver highly professional pre-sales and post-sales customer support. But for the business to remain competitive, its employees need improved access to information such as...
[11 May 2008]
whitepaper This resulted in significant increase in gift registry sales with online system replacing paper-based procedures. For more than 20 years, MacKenzie-Childs has enjoyed an increasing business of creating handmade enamelware, ceramics, glassware...
[11 May 2008]
whitepaper Beckman Coulter, Inc.a leading manufacturer of biomedical testing instrument systems, tests, and supplies, is in the business of simplifying and automating laboratory processes. Beckman Coulter wanted to create an electronic SRM for its team, but...
[11 May 2008]
whitepaper A well-defined strategy for determining which sales opportunities to pursue creates sales efficiency and success faster than any other discipline. And yet targeting the wrong customers in pursuit of new business is one of the most common pitfalls...
[11 May 2008]
whitepaper Every sales professional must be able to prove value in every sales situation. Developing a customer-focused value proposition is key to winning business and selling more effectively. Value propositions establish the value basis for one's business...
[11 May 2008]
whitepaper The challenge was to improve ability to integrate financial and sales operations and data and enhance the performance and functionality of the company's intranet portal. CVC Turismo implemented Oracle Database 10g to improve CVC Turismo's ability...
[11 May 2008]
whitepaper Every sales professional professes to be customer focused, but the majority are really seller focused. Customers often say this about the winning sales team: "They seemed to have the best understanding of the business and its needs.
[11 May 2008]
whitepaper The largest bank in Denmark, Danske Bank and its subsidiaries offer banking, insurance, mortgage, residence sales and capital services. Danske Bank decided to look for a telephony solution leveraging modern Voice over Internet Protocol (VoIP...
[11 May 2008]
whitepaper Explore a business process management (BPM) solution in this series that helps a global IT manufacturer improve pre-sales operations and customer satisfaction. Follow along as the team develops a composite, collaborative workflow solution that uses...
[11 May 2008]
whitepaper Heartland Medical Supply, LLC, a sales and distribution company in Iowa City, Iowa, serving hospitals, pharmacies and physicians' offices in all of Iowa, plus western Illinois. In 2001, Heartland started with just eight employees, but is now up to 16.
[11 May 2008]
whitepaper This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services and technologies can overcome user reluctance and ensure sales success.
[11 May 2008]
whitepaper The system enabled the company to improve financial management, analyze sales patterns on a daily basis, and manage a globally dispersed workforce. Founded in 2002, SK Communications is one of the most popular Web portal service providers in South...
[11 May 2008]
whitepaper This paper discusses background information including initial customer requirements for the Exchange 2003 environment, the IBM sales team's response, and subsequent considerations and actions taken. Microsoft Exchange 2003 Server relies heavily on...
[11 May 2008]
whitepaper In business-to-business sales, the typical prospecting objective is to get an appointment with a partially qualified prospect to fully qualify them. Potential customers come in two types: suspects and prospects.
[11 May 2008]
whitepaper WWE upgraded the company's JD Edwards EnterpriseOne applications to support new hardware, ensure scalability, and further streamline HR and financial processes and utilized the sales order system to streamline WWE's video and customer...
[11 May 2008]
whitepaper In this series, based on an actual scenario, one explores the advantages of implementing a BPM solution - one that enables a real global IT manufacturer to improve pre- and post-sales operations and customer satisfaction.
[11 May 2008]
whitepaper Although great ideas are always floating around, the first person to package an idea as a product usually gets the recognition, as well as the sales that may come from it. Pervasive computing has greatly increased the use of small computing devices...
[11 May 2008]
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