sales support
RSS sales supportFACTS Deploys WebEx Enterprise-Wide and Improves Customer Support, Increases Market Reach, and Generates New Business
White Paper Relying on in-person meetings for sales, training and support purposes was preventing FACTS Management from effectively expanding market reach and improving customer support. As a result, WebEx has streamlined FACTS operations, dramatically... [18 Jul 2008]
Riverbed Steelhead Appliances Enable Global Data Sharing for Broadband Services Platform Provider
White Paper With offices in Redwood City, CA, Westborough, MA, and Tel Aviv, Israel, and sales and support offices across Asia-Pacific, Canada, and Western Europe, BigBand is a fast-growing, globally-dispersed company that needed to provide uniform... [18 Jul 2008]
Latin America's Printer Online Outperforms the Competition With WebEx
White Paper With a minimal investment, WebEx made it possible for them to provide both pre- and post-sales support to customers without having to leave their office. Founded in 1998, Printer Online is a leading provider of full-service printing solutions in... [18 Jul 2008]
Dunelm Mill signs Epos maintenance deal
News Value home furnishings retailer Dunelm Mill has signed an electronic point of sale maintenance contract to support its store portfolio expansion and drive sales. As a result, we hope to see increased sales and customer satisfaction through reduced... [16 Jul 2008]
Aviva strikes $1bn BPO deal
News It is understood that some areas of work, such as property claim call centres and direct sales, could now be brought back to the UK. WNS will provide life and general insurance processing functions including policy administration and settlement... [11 Jul 2008]
Network Security Checklist
White Paper Now more than ever, you depend on your network for your most important business operations, such as communication, inventory, billing, sales, and trading with partners. It also includes tips that can help you develop and win support for an... [10 Jul 2008]
Cingular Builds Web-Based Sales and Support Application on BEA WebLogic Server to Empower Dealers by Pushing More Account Management to Channel
White Paper Cingular Wireless is the second-largest wireless carrier in the U.S. The company is a joint venture of SBC and BellSouth, and serves over 22 million voice and data customers. Cingular Wireless wanted to eliminate manual processes and data entry to... [09 Jul 2008]
Janssen-Cilag SpA Advances Business Strategy With Flexible Business Intelligence Solution
White Paper Janssen-Cilag wanted to expand business intelligence capabilities to support business strategies and integrate multiple company functions in a single system, including sales and marketing, credit collection, medical direction, and product managers... [09 Jul 2008]
AGA Linde Healthcare Transforms Sales and Service Processes With PeopleSoft Enterprise CRM
White Paper AGA Linde Healthcare selected PeopleSoft Enterprise Customer Relationship Management (CRM) to support its sales processes and as the foundation for its Client Relations Center (CRC), which centralizes all back-office operations for sales and service. [09 Jul 2008]
Creating a Customer-Focused, 21st Century Airline
White Paper THY deployed BEA WebLogic Server to underpin online reservation solution which currently supports 16 services including ticket sales, online check-in, 'Miles&Miles' services, as well as cargo, departure/arrival and a luggage tracking system. [09 Jul 2008]
UK Based Digital Communications Agency Achieves Rapid Payback on IT Investment Via 10% Increase in Sales Force Productivity and 50% Reduction in IT Maintenance Headcount Costs
White Paper To help capitalise on the revenue opportunities in the market, Moonfish management decided to provide the sales teams with Intel Centrino Mobile Technology powered Sony VAIO notebooks to enhance their off site productivity. [09 Jul 2008]
Gilbarco Implements a Single Data Source for Managing All Company Processes
White Paper Gilbarco wanted to replace the existing legacy system with a flexible, stable, and secure integrated system and support sales of the "Turnkey" services of strategic importance to the company. The challenge was to guarantee structured post-sales... [08 Jul 2008]
Lesite.tv Improved Marketing Campaign Success and Increased Sales Productivity While Controlling Costs
White Paper Lesite.tv worked with Logica Management Consulting to deploy Oracle CRM On Demand to 15 users in less than four months over the key customer relations functions - managing campaigns, sales, commercial opportunities, support, and requests for... [08 Jul 2008]
Lowara Leverages Performance Management System to Support Data Integration and Standardization
White Paper Lowara worked with IConsulting to implement a system based on Oracle's Hyperion Financial Management to support and integrate the entire data collection cycle for Web sales, budget preparation, various forecasts, and strategic three-year plans as... [08 Jul 2008]
IT Simplification Solution Consolidates 80 Servers Down to 5 and Reduces Server Administration Time by 38 Percent
White Paper Mazda North American Operations oversees the sales, marketing, and parts and customer service support of Mazda vehicles through nearly 900 dealers. The Mazda North American Operations IT group wanted to reduce data center complexity and simplify... [07 Jul 2008]
