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Hosted CRM Vendor Comparison Guide

White Paper This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and Oracle) so you can quickly and easily compare the features and costs of each. Hosted CRM solutions make up a sizable portion of the growing CRM market. [02 Jul 2008]

Tags:
customer support services, crm, players, guide

CIOs face tough on-demand choices

News On the one hand there are the on-demand pure-play start-ups such as NetSuite and Salesforce.com, with their sales force automation and CRM tools, up against the traditional big vendors such as Microsoft, Oracle and SAP which have been slow to... [20 Sep 2007]

RightNow CEO: For software, think tapas

News Montana-based RightNow has traditionally specialised in the customer service side of CRM, as opposed to Salesforce.com whose roots are more in sales force automation, though the release of RightNow CRM 7.0 is trying to serve sales and marketing too. [12 Nov 2004]

Quocirca's Straight Talking: The ASPs that won

Comment On the day Salesforce.com unveils its spring collection, it would seem remotely hosted applications for CRM and other business needs are proving popular. Salesforce.com built its product from day one to be sold as a hosted application. [14 Apr 2004]

Salesforce.com boosts float with cautious big boy wins

News Hosted CRM vendor salesforce.com continued the march towards its hotly anticipated stock market flotation with announcements aimed at building its credibility as a mainstream CRM alternative for large enterprises. [27 Feb 2004]

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Applications

Salesforce.com files for IPO

News Salesforce.com CEO Marc Benioff set up the company after spending 13 years at Oracle and a number of other top executives have moved across from rival Siebel, which is the biggest CRM vendor and now competes with its nascent hosted offering Siebel... [18 Dec 2003]