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CIOs face tough on-demand choices
News Having made its name in sales force automation, which still accounts for around 85 per cent of revenue, Salesforce.com is now making a play to become an on-demand platform that customers and partners can build their own applications on... [20 Sep 2007]
"Explosive" Saas boosts CRM spending
News As businesses refresh existing salesforce automation systems to align with their renewed drive for business and revenue growth, we expect this to push sales software to become the largest CRM segment by 2011. [10 Sep 2007]
In Brief: Apple gets social, YouTube goes mobile, Yahoo! upholds censorship and IT disappoints
News And elevator and escalator company Kone is rolling out Salesforce.com's on-demand CRM to 2,500 additional staff in 43 countries. Already a Salesforce customer, Kone is looking to use the product to increase sales per person and cut down on admin... [13 Jun 2007]
10 mobile trends: Should you care?
Comment Salesforce automation Salesforce automation Salesforce automation Salesforce and field force automation have long been on CIOs' agendas and the possibility of taking such applications mobile has clear benefits. [09 Feb 2007]
CRM shake-out will see more consolidation
News But, said the analyst, the winners in CRM could well not be Oracle/Siebel/PeopleSoft but Microsoft, market-leader SAP and Salesforce.com. Both Microsoft and SAP "have a pattern of technology purchases when gaps have been identified", said Gartner... [21 Jun 2006]
Q&A: SAP CEO Henning Kagermann
Comment Everybody starts with salesforce automation because it makes sense since it's not very structured. In a wide-ranging interview with silicon.com sister site CNET News.com, Kagermann sat down last week to address these issues, as well as whether he... [18 Apr 2006]
Phone data services getting the cold shoulder
News The report found just six per cent of businesses in western Europe polled said they are interested in deploying mobile applications including m-commerce and push-to-talk, while fewer than 10 per cent said they are interested in business-centric... [04 Nov 2005]
Leader: Make CRM easy for SMEs
Leader Leading the way will be CRM that allows salesforce automation - music to the ears of a salesforce.com, we imagine. Deals this week between easyJet and RightNow Technologies, a rival of salesforce.com, and even news that football clubs are to up... [16 Dec 2004]
Pharma deal for Salesforce.com's on-demand CRM
News Salesforce.com, which floated successfully this year, has its heritage in salesforce automation software - thus its corporate moniker - but Morris said she is confident her organisation can use the software for customer self-service and other... [18 Nov 2004]
RightNow CEO: For software, think tapas
News Montana-based RightNow has traditionally specialised in the customer service side of CRM, as opposed to Salesforce.com whose roots are more in sales force automation, though the release of RightNow CRM 7.0 is trying to serve sales and marketing too. [12 Nov 2004]
Are your staff playing games with your mobility strategy?
News Mauri Niinenen, director of end-to-end solutions in Nokia's enterprise mobility systems unit, said that for enterprises mobile email and voice are still the killer apps but "what comes after will be horizontal - CRM, salesforce automation. [03 Nov 2004]
Microsoft keen to think small
News Some analysts view Microsoft as a growing threat to rival small-business software vendors, including SAP, Salesforce.com and Oracle, which are also hoping to cash in on a projected upswing in information technology spending. [18 May 2004]
Salesforce.com boosts float with cautious big boy wins
News Indeed, one of the new customers, payroll processing services firm ADP, is using salesforce.com across 3,000 users for the automation of its salesforce processes and management - but John LaMancuso, senior VP of sales at ADP, revealed the company... [27 Feb 2004]
Salesforce.com lands two megadeals
News The new contracts with Automatic Data Processing (ADP) and SunTrust Banks each entail the delivery of Salesforce customer service and sales force automation applications to 2,000 workers or more. Salesforce.com said it has landed two of its biggest... [26 Feb 2004]
Carpeting giant sees fast salesforce software ROI
News Interface, a $1.2bn supplier of modular carpeting, claims to have seen a six- to nine-month return on investment (ROI) for salesforce automation software (SFA) from IBM and Relavis. Patrick Riley, senior VP of new business development at Interface... [04 Feb 2004]
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