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silicon.com > White Papers > Networking and Communications > Network Management
IBM Tivoli Software Demo: Availability Management for the SMB
By the time an unhappy user contacts your help desk about an availability issue or other problem, the damage to your cus Read more
Dec 13, 2007
silicon.com > White Papers > Networking and Communications > Network Management
Nortel Network Case Study: Peppermint Events
Peppermint Events provides bespoke design and production for events of all sizes, encompassing those outdoor, private an Read more
Dec 19, 2007
silicon.com > White Papers > IT Management > Business Functions
Integrated Workforce Management Solutions: Improving Customer Service and Profitability
In retail, competitive differentiation has never been more difficult. Consumers have an unprecedented number of choices Read more
Jan 8, 2008
silicon.com > White Papers > Networking and Communications > LAN - WAN
Nortel Network Case Study: Malaysian Oxygen Berhad (MOX)
Listed since 1981 on the Kuala Lumpur Stock Exchange (KLSE) main board, Malaysian Oxygen Berhad is part of the BOC and A Read more
Jan 11, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Creating a Virtual Call Centre Using IP Technology
Land Information New Zealand (LINZ) The management of geographically dispersed staff, a single service management scenar Read more
Jan 11, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution
SNCF, the European rail transport leader, manages more than 320 million passengers each year and 135 million tons of fre Read more
Feb 9, 2008
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Gibson Guitar Extends Financial and Distribution Solution to Add Cutting Edge
For more than four decades, Gibson has rocked the music industry with its world-famous electric guitars, used by rock le Read more
Feb 9, 2008
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
SAP ERP Integrates Key Business Processes Across the Adhunik Group of Industries
The top management at Adhunik Group felt the need for an ERP solution to enable them to optimize production cost and gen Read more
Feb 9, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
EXR Adopts High Performance Database to Support Future Growth
EXR Korea had ambitious growth plans when it launched in 2001. The company believed there was a large market for its pro Read more
Feb 9, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
IRCE S.p.A. Improves Customer Communication Systems and Efficiency
IRCE S.p.A. wanted to introduce an integrated financial and supply chain management system that integrates easily with a Read more
Feb 9, 2008
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