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Birmingham to "enrich lives" through tech
News Through the project the council aims to raise its customer satisfaction rating from the current 59 per cent to 85 per cent by 2016. He added: "It opens up a whole host of opportunities for us as far as... [08 Aug 2008]
Better Together: Microsoft Operations Manager and Exchange Server 2003
White Paper Loss of revenue due to missed opportunities and lowered customer satisfaction as a consequence of communications server downtime can be crippling to any organization. E-mail service is critical to daily... [23 Jul 2008]
All Covered Increases Business Productivity, Efficiency, and Customer Satisfaction With WebEx Meeting Center and WebEx Support Center
White Paper All Covered ultimately selected WebEx for its communications solution as it enabled the key functionality they required and was still very easy to deploy across the country, requiring only a Web browser for access. [18 Jul 2008]
The Executive's Guide to High Definition Video Conferencing
White Paper Download this special report and learn how video communications has evolved in the last five years, how new HD video communications technologies and applications are changing the way businesses operate,... [03 Jul 2008]
Administaff Is Taking Care of Business: eBusiness Innovator Relies on Converged Network Infrastructure
White Paper The Nortel Networks converged voice and data network brought seamless integration of communications inside Administaff, directly impacting worker productivity and satisfaction and resulting in improved... [03 Jul 2008]
Afni Streamlines Record Access with WRQ Verastream
White Paper As an outsourcer of call center-based services, Afni provides its clients with a comprehensive suite of services that enhance customer service and satisfaction. A wireless communications provider came to... [03 Jul 2008]
Secure Mobile Data Solutions for Enterprises
White Paper This trend has led to changes in the way organizations do business and has resulted in marked improvements in productivity, efficiency and customer satisfaction. In the area of Information Technology... [03 Jul 2008]
Administaff is Taking Care of Business eBusiness Innovator Relies on Converged Network Infrastructure
White Paper By evolving a voice network to a converged voice and data network, Administaff, the nation's leading Professional Employer Organization, gained seamless integration of communications, directly impacting worker... [03 Jul 2008]
Embarq Corporation to Cut Product Development Time by 30 Percent With Improved IT Governance
White Paper To maintain client loyalty and satisfaction, EMBARQ needed to constantly improve the customer experience through the launch of new services and products. EMBARQ provides a range of flexible and integrated... [03 Jul 2008]
An Asian Financial Services Powerhouse Looks to IBM for an Information Management Solution Designed to Help Enhance Customer Care and Track Business Trends and Opportunities
White Paper IBM researchers worked to devise a first-of-a-kind, end-to-end solution for the client using two new information management tools designed to help enhance customer satisfaction and identify new business... [11 Jun 2008]
How outsourcing saved Zurich's IT
Case Study At Zurich, customer satisfaction dipped to about 75 per cent in 2005 and the number of major system outages hit almost 70 per month in 2004 before performance rose, with satisfaction hitting 90 per cent... [10 Jun 2008]
Quocirca's Straight Talking: Just how distributed is your business?
Comment Businesses enable remote working because they expect it to improve efficiency, increase customer and employee satisfaction and keep down costs. Most businesses still operate with a single HQ and branch offices but today... [24 Apr 2008]
Cisco Unified Communications and the Smart Business Communications Architecture
White Paper This helps businesses align applications with technology, increase the efficiency of employees and IT staff, improve customer satisfaction and loyalty, and gain a competitive advantage to increase profitability. [29 Mar 2008]
Latency Comparison Between HyperTransport and PCI-Express in Communications Systems
White Paper From faster and more responsive games to converged voice, video and data services, communication systems will be the vehicle for new revenue streams and increased user satisfaction. In particular, compute-centric... [15 Feb 2008]
Empowering a Flexible Workforce to Deliver Optimal Customer Service Across a Converged IP Network From Nortel Networks
White Paper PPL's challenge was to leverage recent investments in upgrades to its data network infrastructure while adopting IP telephony solutions that would help reduce operational costs, and drive customer satisfaction by... [14 Jan 2008]
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