satisfaction customer care
Alverno Information Services: Building the Future of Healthcare With a Strong Network Foundation
Alverno Information Services wanted to improve patient care, processes and customer satisfaction by centralizing administrative functions. SSFHS), a major healthcare provider operating... [12 Sep 2008]
Alverno Information Services: Building the Future of Healthcare With a Strong Network Foundation
White Paper Alverno Information Services wanted to improve patient care, processes and customer satisfaction by centralizing administrative functions. SSFHS), a major healthcare provider operating... [12 Sep 2008]
The Naked CIO: Why boards get IT spend so wrong
Comment As part of my preparations I examined last year's customer satisfaction survey. The only possible conclusion is my company doesn't care about real ROI but just wants to be able to... [11 Aug 2008]
Microsoft Business Solutions Webcast: Improving Customer Satisfaction With Microsoft CRM - Level 200
White Paper In today's competitive cost-cutting business environment, the enterprise that takes better care of its customers will stand out. Keeping the customers happy is critical in distinguishing the company from the competition. [04 Aug 2008]
Achieving a Cultural Revolution
White Paper The Service Support and Service Delivery ITIL publications refer to "service culture" as one in which the entire organization embraces the concept of service and customer care, where the... [23 Jul 2008]
Administaff Is Taking Care of Business: eBusiness Innovator Relies on Converged Network Infrastructure
White Paper The Nortel Networks converged voice and data network brought seamless integration of communications inside Administaff, directly impacting worker productivity and satisfaction and resulting in improved... [03 Jul 2008]
Managing The Challenge of Today’s Market through Self-Service Customer Care
White Paper Self-service is a logical choice for customer care - contributing directly to improved customer satisfaction and reduced cost. This white paper describes the... [03 Jul 2008]
Administaff is Taking Care of Business eBusiness Innovator Relies on Converged Network Infrastructure
White Paper By evolving a voice network to a converged voice and data network, Administaff, the nation's leading Professional Employer Organization, gained seamless integration of communications, directly impacting worker productivity and... [03 Jul 2008]
An Asian Financial Services Powerhouse Looks to IBM for an Information Management Solution Designed to Help Enhance Customer Care and Track Business Trends and Opportunities
White Paper IBM researchers worked to devise a first-of-a-kind, end-to-end solution for the client using two new information management tools designed to help enhance customer satisfaction and identify new business... [11 Jun 2008]
Radiotelevisione Italiana (RAI) Improves Customer Care and Business Insight With Integrated Data
White Paper Radiotelevisione Italiana (RAI) wanted to enable integrated multi-channel customer care service via telephone, Web, and e-mail and improve customer management processes and increase... [21 May 2008]
Quocirca's Straight Talking: Just how distributed is your business?
Comment Businesses enable remote working because they expect it to improve efficiency, increase customer and employee satisfaction and keep down costs. All businesses care about the experience... [24 Apr 2008]
FREE bMighty Report: Mobility in Small and Midsize Companies--a $499 value!
White Paper Learn how the appropriate solution can promote greater collaboration among your mobile workers, and improve customer care and satisfaction. How are small and midsize businesses putting... [18 Apr 2008]
Suffolk Councils join up IT to save costs
Case Study The one Taylor is most proud of is the public-facing services which have achieved a 95 per cent satisfaction rating with the public, even though the venture was contracted to deliver an 85 per cent score. [05 Feb 2008]
Coloplast Ltd Adopts New Customer Profiling and Measurement System for Increased Profitability
White Paper The challenge was to gain the ability to segment Coloplast's customer base for more targeted and less costly marketing campaigns and create a single view of the customer that can be shared by sales,... [05 Sep 2007]
UK cracks e-gov top 10
News Despite these issues, 77 per cent of respondents said their overall satisfaction with UK government services is very high. Satisfaction in government service outranks that of private-sector businesses -... [18 Jun 2007]
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