satisfaction customer relationship management
CRM Without Compromise: A Strategy for Profitable Growth
White Paper Some companies report amazing outcomes, such as dramatic increases in revenue and boosts in customer satisfaction along with significant savings in operating costs. Investments in customer relationship management (CRM) applications have produced a... [17 Jul 2008]
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
White Paper With hundreds of clients in all major industries, Electronic Data Systems Corporation (EDS) needs to address an extremely wide range of evolving Customer Relationship Management (CRM) requirements through their outsourced contact center solutions. [31 May 2008]
Probably the Best Internet Sales in the World!
White Paper In connection with the analysis of the objectives of an e-commerce solution at Carlsberg, they established that the most important factor is enhanced customer loyalty and satisfaction. SAP Internet Sales is similar to Customer Relationship... [15 May 2008]
Momentum Webcast: Do Extraordinary Things Every Day With Microsoft Dynamics CRM! (Level 100)
White Paper Microsoft Dynamics CRM offers innovative ways to access this powerful relationship management solution and empower the employees to respond quickly to customer demands and increase customer satisfaction. [14 Apr 2008]
Momentum Webcast: Grow Your Business With the Visibility to Capture More Sales Opportunities (Part 2 of 2) (Level 100)
White Paper Microsoft Dynamics CRM offers to innovative ways to access this powerful relationship management solution to empower the employees to respond quickly to customer demands and increase customer satisfaction. [14 Apr 2008]
New Solution Helps Microsoft Improve Service to Employees, Business Partners
White Paper By implementing Microsoft Dynamics CRM, these teams have improved service levels, increased employee and customer satisfaction, boosted collaboration across teams, and achieved better individual and management reporting. [02 Apr 2008]
Global Advertising Products Lifts Revenue, Streamlines Operations With CRM Solution
White Paper This has improved customer service, boosted revenue, provided greater control, increased transparency and lifted staff satisfaction. Global worked with Microsoft Gold Certified Partner Aspirence Information Technology to develop a highly customized... [02 Apr 2008]
Systems management hits impasse
Comment The performance of individual widgets means little to the business, whereas, for example, the level of customer satisfaction with a returns process does. We know that much will depend not just on the capability of a given tool but on the... [13 Feb 2008]
SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution
White Paper The challenge was to implement targeted marketing campaigns and effective sales promotions to influence client choice and enhance customer loyalty. SNCF wanted to ensure multi-channel (internet, telephone, etc.and multi-product management within... [08 Feb 2008]
Linking Employee Relationship Management to Customer Relationship Management
White Paper This paper explains why each of these activities must be part of an organization's Employee relationship management (ERM) strategy and shows how customer satisfaction over the long term critically hinges on high levels of employee satisfaction. [07 Jan 2008]
Business Strategies for Accelerating Growth: The Value of Making Better Decisions through CRM
White Paper Do better decisions increase profits, reduce risk and operating costs, and improve customer, partner, and employee satisfaction? Download this Siebel Systems white paper and learn the five key components of a successful customer relationship... [12 Dec 2007]
How to Choose the Best Help Desk Software for Your Small or Midsized Business
White Paper As these systems become more critical to keeping the business running smoothly and to ensuring customer satisfaction, they increasingly dictate that service desk personnel must handle problems more efficiently and effectively. [12 Dec 2007]
Providing next-generation, browser-based customer support with Motorola eCare
White Paper An on-demand remote support solution that complements existing support tools to deliver improved call center ROI and customer satisfaction Business drivers affecting customer relationship management And as the expectations for superior customer... [30 Oct 2007]
Providing next-generation, browser-based customer support with Motorola eCare
White Paper An on-demand remote support solution that complements existing support tools to deliver improved call center ROI and customer satisfaction Business drivers affecting customer relationship management And as the expectations for superior customer... [30 Oct 2007]
Selects mySAP Customer Relationship Management With SAP Online Store to Increase Sales and Improve Customer Service
White Paper Processes are more efficient, administration costs are down, and customers have a higher level of satisfaction. By implementing SAP Online Store (a key capability of mySAP Customer Relationship Management), they now provide online ordering and... [28 Sep 2007]
Keep updated for stories matching satisfaction customer relationship management via RSS
