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The Strategic Role of IT Culture in Business Performance
White Paper How to improve internal customer-satisfaction levels and overall IT perception Why remote support technology enables increased agent productivity and end-user... [30 Sep 2008]
Flexible Infrastructure Enhances Quality of Service and Customer Satisfaction
The company needed to update its workstations and provide its sales representatives with user-friendly, effective support in the initial client contact. Credit du Nord Group is a leading French financial services... [11 Sep 2008]
Flexible Infrastructure Enhances Quality of Service and Customer Satisfaction
White Paper The company needed to update its workstations and provide its sales representatives with user-friendly, effective support in the initial client contact. Credit du Nord Group is a leading French financial services... [11 Sep 2008]
SLA Automated Negotiation Manager for Computing Services
The SLA should achieve business goals, including the maximization of customer satisfaction. To automate the preparation of effective SLAs each company should set SLOs that support... [11 Sep 2008]
SLA Automated Negotiation Manager for Computing Services
White Paper The SLA should achieve business goals, including the maximization of customer satisfaction. To automate the preparation of effective SLAs each company should set SLOs that support... [11 Sep 2008]
Achieving Service-Level Compliance With Business-Critical Applications
White Paper As the business works to grow revenues, engage and retain customers, increase market share and maximize customer satisfaction, it needs IT to build and support applications that can... [10 Sep 2008]
Best Practices for Remote Support and Services
White Paper Achieve unprecedented levels of customer satisfaction "We offer consumers and small business a simple, convenient, secure support option and they love it--we have an unheard of 94%... [08 Sep 2008]
Best Practices for Remote Support and Services
Achieve unprecedented levels of customer satisfaction "We offer consumers and small business a simple, convenient, secure support option and they love it--we have an unheard of 94%... [08 Sep 2008]
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
White Paper Learn how to improve internal customer satisfaction levels and overall IT perception. Receive service and support technology recommendations for increasing agent productivity and... [08 Sep 2008]
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
Learn how to improve internal customer satisfaction levels and overall IT perception. Receive service and support technology recommendations for increasing agent productivity and... [08 Sep 2008]
Learn the Secrets to Improving Help Desk Productivity and User Perception
How to improve internal customer satisfaction levels and overall IT perception However, a Forrester survey reveals that only 53% of technology users at U.S.companies are satisfied with their help desk... [08 Sep 2008]
Learn the Secrets to Improving Help Desk Productivity and User Perception
White Paper How to improve internal customer satisfaction levels and overall IT perception However, a Forrester survey reveals that only 53% of technology users at U.S.companies are satisfied with their help desk... [08 Sep 2008]
Six Top Support Issues that Keep Execs Awake at Night
White Paper Download this SSPA Executive Insight today to discover what the SSPA recommends as a secret weapon to combating these tough issues and learn foolproof strategies for increasing productivity, quality, satisfaction and... [08 Sep 2008]
Six Top Support Issues that Keep Execs Awake at Night
Download this SSPA Executive Insight today to discover what the SSPA recommends as a secret weapon to combating these tough issues and learn foolproof strategies for increasing productivity, quality, satisfaction and... [08 Sep 2008]
How to Calculate the ROI of Remote Support
Identify important ROI metrics, such as first-contact resolution, incident-handling time, escalations and customer satisfaction Few companies today will approve new support technology... [08 Sep 2008]
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