satisfaction relationship management
CRM Without Compromise: A Strategy for Profitable Growth
White Paper Some companies report amazing outcomes, such as dramatic increases in revenue and boosts in customer satisfaction along with significant savings in operating costs. Investments in customer relationship management (CRM) applications have produced a... [12 Aug 2008]
Airslide Attains Higher Customer Satisfaction Levels Using Oracle Customer Relationship Management
White Paper The improvement to product quality has reduced support costs and again contributed to customer satisfaction. Before implementing the Oracle solution, Airslide was unable to keep pace with the customer demands for support and track the quality of... [03 Jul 2008]
Outsourcing: Managing the Relationship for Maximum Results
White Paper CRM optimizes client satisfaction and the service provider's value through a deeper and more accurate understanding of the client's needs. This is where Customer Relationship Management (CRM) comes in. [03 Jul 2008]
Successful Management of Customer Relationships - Accenture And Ford
White Paper This improved the satisfaction and loyalty. The result was the FOCALpt program, an implementation of Customer Relationship Management (CRM), developed to improve the way customers are handled. To help Bob and Ford Motor Company realize their... [03 Jul 2008]
Moeller Switches to Responsive Customer Relationship Management Solution From IBM and Siebel
White Paper Integrated customer relationship management (CRM) processes supporting mobile workforce enabled Moeller to respond to customers effectively in realtime, enhancing customer satisfaction and protecting market share. [03 Jul 2008]
Understanding Open Source CRM
White Paper Optaros identifies three major reasons why open source is becoming an important force in the CRM space: customer satisfaction; open source and open standards; and application assembly. This white paper provides an overview of the open source domain... [03 Jul 2008]
mySAP CRM Helps Telcos Achieve Strategic Goals
White Paper The free flow of information and powerful capabilities tailored to industry help increase revenue, cut costs, boost customer satisfaction, and turn company into a responsive, customer-centric player. This paper describes how the mySAP Customer... [03 Jul 2008]
mySAP Customer Relationship Management
White Paper This results in lost opportunities for cross-selling and up-selling, overlooked indicators about customer satisfaction and dissatisfaction, and inadvertently forfeited potential revenues. Download this white paper to learn about one fully... [03 Jul 2008]
Building Loyalty by Sharing Information
White Paper The Nykredit Group, a multi-billion dollar financial institution, realized that to increase customer satisfaction and build loyalty, they needed to change how they managed their business. Nykredit turned to Cambridge Technology Partners and Siebel... [03 Jul 2008]
IBM and the IT Infrastructure Library (ITIL)
White Paper This paper also describes the value a customer can achieve with an IBM solution that leverages the ITIL processes to increase IT service reliability and satisfaction. Read about how IBM supports the IT Infrastructure Library, its relationship to... [03 Jul 2008]
Measuring Change Requests to Support Effective Project Management Practices
White Paper In a contractual market relationship between customer and supplier, the capability to measure Change Requests, for technical and managerial reasons, is critical and influences directly the Customer Satisfaction level as well as the profitability... [03 Jul 2008]
Brazilian Telecommunications to Fully Deregulate: Globo Cabo Hones Services for Huge Subscriber Harvest
White Paper Most important, with the expected increase in customer satisfaction, client turnover should naturally decrease. To handle the growth, the company needs to implement quickly a world-class, scalable solution for customer relationship management... [03 Jul 2008]
Sideware: Increasing Customer Satisfaction
White Paper Sideware is a leading provider of Web-based customer solutions that enable collaborative electronic customer relationship management (eCRM). No single decision led to the relationship between Sideware and IBM. [03 Jul 2008]
Confartigianato Builds Member Satisfaction with IBM and Linux Solution
White Paper The organization recognized that if it could consolidate its member information and integrated it with a customer relationship management (CRM) system, it could produce mailing lists and other material for marketing purposes. [03 Jul 2008]
Improve Service Delivery and Increase Constituent Satisfaction With Microsoft Business Solutions-CRM
White Paper Microsoft Business Solutions for Customer Relationship Management can help government departments and agencies meet constituent service needs within budgetary constraints. Responding quickly and effectively to constituent requests is getting more... [03 Jul 2008]
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