satisfaction unicenter serviceplus
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Defense Manufacturer EFW Unravels Power Outage Mystery With Unicenter ServicePlus Predictive Tools
White Paper Unicenter ServicePlus Predictive Tools analyze historical data from the Unicenter ServicePlus Service Desk database to make predictions that minimize downtime costs and improve user satisfaction. Initially, they tested Unicenter ServicePlus... [19 May 2004]
my-etrust.com Entrusts Its Customer Satisfaction To CA's Unicenter ServicePlus Knowledge Tools
White Paper It found the answer in CA's Unicenter ServicePlus Knowledge Tools. my-eTrust.com is a new web-based initiative launched by Computer Associates International, Inc. CA) to provide security solutions based on world class, enterprise strength... [25 Feb 2004]
Unicenter ServicePlus Customer Service Helps Busy HR Department Work Smarter - Not Harder
White Paper CA's Unicenter ServicePlus Customer Service enabled them to implement a more efficient system and increase customer satisfaction which led to greater efficiency. Computer Associates International, Inc. [25 Feb 2004]
CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk
White Paper They rely on its own Unicenter ServicePlus Service Desk product to ease the help desk process for everyone involved. The result is minimal training for help desk technicians, IT issues resolved more quickly, resulting in greater efficiency for help... [25 Feb 2004]
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