satisfaction
RSS satisfactionTelegraph CIO on the rocky road to going Google
News But there are significant rewards for CIOs willing to tough it out, Cheesbrough said, with TMG finding a spike in staff satisfaction and productivity six months after users completed their move to the new system. [04 Nov 2009]
Forrester Strategies for Assessing IT Business Satisfaction
White Paper If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This new Forrester Research white paper explores the importance of assessing IT business satisfaction. Download the... [02 Nov 2009]
Measuring the Business Impact of Support
White Paper Yet, the business impact of support is seldom measured — despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity. Customer support has long been a business... [22 Oct 2009]
Best Practices for Implementing Automated Functional Testing Solutions
White Paper This paper presents a brief overview of the advantages of automating functional testing, explaining how you can meet tighter release schedules, verify that business processes function correctly, and ultimately generate higher revenue and... [21 Oct 2009]
Cash won't cut it: Time to get creative in attracting skilled workers
Comment Pink argues in order to attract the right kind of talent, businesses need to offer people not just money but freedom and satisfaction. Almost across the board, productivity goes up, worker engagement goes up, worker... [13 Oct 2009]
Ten Tips for Increasing Operational Efficiency
White Paper The following are 10 tips for using network technology to help your business increase operational efficiency, reduce costs, improve customer satisfaction, and stay ahead of the competition. To remain competitive in an... [12 Oct 2009]
Satisfaction survey analysis using statistics: You'll be delighted with the results
White Paper Satisfaction surveys are an important tool for assessing the satisfaction of your customers, employees, patients and readers. Without a reliable way to analyze the responses, however, you risk making... [07 Oct 2009]
Increasing marketing campaign profitability with predictive analytics
White Paper Discover how predictive analytics can help your company move from large, unfocused marketing campaigns with low response rates to smaller, targeted campaigns that help you increase revenues and customer satisfaction. [07 Oct 2009]
Steve Ballmer on Microsoft software 'gotchas'
News Previous rounds of simplification have lead to falling customer satisfaction, he claimed. I am trying to say that if we're going to do any kind of simplification we need to be driven by things customers want us to as... [06 Oct 2009]
Deploying Knowledge-Based Authentication to Increase Revenue and Bolster Security
White Paper Many companies are driving sales and service to lower-cost channels, such as the Internet and the call center, to reduce operational costs, increase productivity and enhance customer satisfaction. Despite its many... [05 Oct 2009]
The Impact of Strong Authentication on Usability: Keys to Creating a Positive Online User Experience
White Paper A positive user experience can lead to increased consumer confidence, better customer satisfaction, and a higher number of online transactions; a negative user experience would have the opposite effect. [05 Oct 2009]
Financial Services Firm Boosts Productivity and Customer Satisfaction With New System
White Paper ValMark Securities' insurance business was handicapped by an inflexible third-party Agency Management System (AMS). Managers were forced to use a report database populated with day-old data to run the business. [02 Oct 2009]
The PMI Group, Inc. Increases Enterprise System Performance and Streamlines IT Maintenance
White Paper PMI Group wanted to ensure that PMI Group's enterprise systems are reliable and easily accessible to its globally dispersed workforce and maintain high employee satisfaction, evident in the company's listing as one of... [02 Oct 2009]
Boom in Mobile Data Creates Backhaul Urgency
White Paper Consequently, operators need to evolve their mobile backhaul networks to reduce costs without impacting customer satisfaction. In their bid to improve their profitability and maintain their competitiveness, many mobile... [02 Oct 2009]
The Role of Information Technology in the High Performance Organization
White Paper IT enables better decision making, faster action, better tracking of processes, and improved insight into costs, shorter delivery times and higher customer satisfaction. The evolution from the IT Practices Capability... [02 Oct 2009]
