satisfaction
RSS satisfactionOutsourcing: CIOs' tips on getting it right
News As a result of this flexibility, satisfaction levels with service desk support among the agency's 2,500 desktop and laptop users have also been rising, she said. Outsourcing deals typically promise to deliver cost... [24 Nov 2009]
The Business Case for Password Management
White Paper Perhaps no other area of IT can offer the immediate Return - On - Investment (ROI), or end-user-enabling satisfaction than automation of password management. On the one hand, password resets seem to demand an inordinate... [13 Nov 2009]
Understanding the Critical Role of Device Management and Security in Your Business' Mobile Strategy
White Paper Companies turn to mobility to: improve employee flexibility by allowing workers to be productive independent of their physical location; to enable workers to have more control over their work hours; to increase the overall speed of... [13 Nov 2009]
Clean Wireless: Adding Security, Performance, Manageability and Value to Wireless Deployments
White Paper At retail and professional settings, such as cafés or clinic waiting rooms, WLANs enhance customer experience and satisfaction, increasing sales and loyalty. Wireless Local Area Networks (WLANs) offer the flexibility to... [12 Nov 2009]
NTRsupport SaaS Platform: Comprehensive Security for Your Remote Support Operations
White Paper Keeping end-users, partners, and employees productive without requiring expensive travel or long phone conversations is critical for customer satisfaction and overall productivity Of course, any system that includes... [12 Nov 2009]
Leveraging RFID for Demand Chain Optimization: Real-Time Tracking of Field-Based Inventory and Assets
White Paper Leveraging RFID in this way enables inventory management optimization that increases sales and customer satisfaction and decreases inventory levels, product loss, and legal liability. This paper describes the use of... [12 Nov 2009]
Best Practices for Translating Customer Satisfaction into Revenue
White Paper Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to... [06 Nov 2009]
Telegraph CIO on the rocky road to going Google
News But there are significant rewards for CIOs willing to tough it out, Cheesbrough said, with TMG finding a spike in staff satisfaction and productivity six months after users completed their move to the new system. [04 Nov 2009]
Adobe LiveCycle solutions for intuitive user experiences
White Paper With Adobe® LiveCycle® Enterprise Suite (ES2) software, organizations like yours can easily deploy intuitive user experiences, using flexible guides and RIAs to help increase customer satisfaction and achieve a lower... [03 Nov 2009]
2008 IT Salary and Skills Report
White Paper Gain insight from over 7,000 IT professionals on topics such as compensation, job satisfaction, certifications, and why they seek training. Learn the top paying industries, job functions, and certifications as they... [03 Nov 2009]
Satisfaction survey analysis using statistics: You'll be delighted with the results
White Paper Satisfaction surveys are an important tool for assessing the satisfaction of your customers, employees, patients and readers. Without a reliable way to analyze the responses, however, you risk making... [03 Nov 2009]
Increasing marketing campaign profitability with predictive analytics
White Paper Discover how predictive analytics can help your company move from large, unfocused marketing campaigns with low response rates to smaller, targeted campaigns that help you increase revenues and customer satisfaction. [03 Nov 2009]
Forrester Strategies for Assessing IT Business Satisfaction
White Paper If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This new Forrester Research white paper explores the importance of assessing IT business satisfaction. Why... [29 Oct 2009]
Improving the Links Between IT and Consumer Service
White Paper The single greatest measure of IT's effectiveness is the customer experience, both inside the company and out, so IT leaders should constantly measure and seek to improve customer satisfaction. Customer service is one of... [29 Oct 2009]
Barclays Bank PLC - Bank Adopts Technology to Improve Customer Satisfaction and Promote Retention
White Paper To ensure the retention and satisfaction of customers while booking new business, managers implemented Microsoft Dynamics CRM. Barclays Bank PLC provides banking, investment banking, and investment management services... [28 Oct 2009]
