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Transportation Company Reduces On-Site Support Visits by 90% Using Remote Desktop Support Appliance

whitepaper Because of the support team's size and the scope of its responsibilities, the on-site visits that were often necessary to troubleshoot complex problems put a strain on its already limited manpower. While Symantec's pcAnywhere could be used to...

Tags: network security

[17 May 2008]

St. Ives Implementation Results in JDF Interface to Creo Software

whitepaper The scope of the Vision II deployment both streamlined their workflow and extended efficiencies directly to their customers. Having determined to upgrade systems across all sites, St. Ives Print & Display Division selected Radius Solutions Ltd.as...

Tags: erp

[17 May 2008]

Modeling Service-Oriented Solutions

whitepaper This paper describes the background, scope, and some of the concepts behind this new capability. The combination of the IBM Rational Unified Process Update for Service Oriented Architecture (RUP Update for SOA) and the Rational Software Architect...

Tags: web services

[17 May 2008]

Data Center Efficiency in the Scalable Enterprise

whitepaper To address energy efficiency effectively, data center managers must look at a variety of issues ranging in scope from the smallest piece of silicon to the entire data center. Energy efficiency is a top concern as IT managers struggle with rising...

Tags: data center

[16 May 2008]

Embedded Event Manager (EEM) on the Cisco Catalyst 6500 Series

whitepaper While the Software Modularity aspect is the most obvious enhancement of this release, there is also another key feature in this software version, which could enhance and revolutionize the scope of operational management in customer's networks for...

Tags: switching

[15 May 2008]

Create a Process Documentation Guide: Developing a Template That Can Be Used to Document Any Process

whitepaper Document the processes by creating a template for the process documentation guide that includes the following items: scope statement, applicability matrix, product lines impacted, process roles involved, process management system procedures...

Tags: knowledge and data management

[15 May 2008]

Using ISO 27001 for PCI DSS Compliance

whitepaper The Payment Card Industry Data Security Standard (PCI DSS) isn't dramatically different to the requirements of the best practice security standard - ISO 27001, except that PCI doesn't mention any of the prerequisites required for a management...

Tags: security standards

[13 May 2008]

Show and Tell: Combining Pictures and Words to Create Full Project Management Capability

whitepaper The cost of project failure is clearly massive and is directly related to misunderstood scope and lack of agreement and understanding between business and IT delivery. Requirements Definition (RD) and Requirements Management (RM) are at the center...

Tags: methodology

[09 May 2008]

Using RSPAN With VACLs for Granular Traffic Analysis

whitepaper RSPAN is another traffic-mirroring technology that allows users to extend the scope of their analysis to encompass multiple switches that are interconnected in the same Layer 2 domain. SPAN is a well-understood and widely used technology for...

Tags: switching

[02 May 2008]

Facebook under attack: The spam and phishing threat

News Asked about a privacy and security flaw that had been identified in Facebook's mobile variant last year - in which the user's contacts had their email addresses listed, regardless of whether those contacts had opted into revealing such details...

Tags: phishing, spam, facebook

[23 Apr 2008]

e-Learning Benchmark Survey: The Future of Learning

whitepaper Most e-learning surveys are often limited in their scope. Take an in-depth look at how employees use e-learning; when and where they do it; what specific skills e-learning has enabled them to develop; how these skills have been put into practice in...

Tags: online - distance education, learning, skills, employees

[22 Apr 2008]

Google bots are crawling in a new way

News In fact, HTML forms have long been thought to be the gateway to large volumes of data beyond the normal scope of search engines. Google's search bots, which scour the web constantly for new pages, have begun a new, more active phase of their...

Tags: search, google

[16 Apr 2008]

Virtualisation: IT managers warned of security challenges

News He said: "We reduce the scope of threats because we reduce the attack surface of the operating system. Security from A to Z Click on the links below to find out more. A is for Antivirus B is for Botnets

Tags: security, challenge, virtualisation

[16 Apr 2008]

Still Struggling to Reduce Call Center Costs Without Losing Customers? The Right Technologies Lead the Way Out of the Call Center Dilemma

whitepaper When confronting the growing pains of their customer service environment, successful companies have encountered the full scope of challenges. While setting their customer service strategy, some organizations have focused solely on cost reduction...

Tags: call center - contact

[11 Apr 2008]

How will your deal weather a downturn?

Comment Scope creep Suppliers and customers often cite 'scope creep' as one of their biggest problems in an outsourcing arrangement - this arises when one party asserts that the parameters of the project have changed once the outsourcing is already underway.

Tags: contracts, downturn, suppliers, outsourcing

[10 Apr 2008]

Yahoo! tests the Google route to advertising bliss

News The test is narrow in scope, Yahoo! Yahoo! will test the use of Google advertisements on some of its search pages, the companies have said, a move that raises the possibility of a significant departure from Yahoo!

Tags: yahoo, google

[10 Apr 2008]

The Public Sector Governance Reform Cycle: Available Diagnostic Tools

whitepaper These tools enable practitioners to assess the scope for political change and reform, identify processes and constraints, find country-specific starting points, and match them with options for public action.

Tags: performance budgeting and management, country, scope, assess

[10 Apr 2008]

Symbian OS Reference Designs

whitepaper Symbian OS is designed for optimal flexibility, giving mobile phone manufacturers broad scope for differentiation and innovation in user interfaces, hardware designs and connectivity. Read more on how flexibility of UI system was one of the very...

Tags: pcs wireless, flexibility, os, symbian os

[10 Apr 2008]

Implementing HSRP in the Enterprise Network

whitepaper The scope of enterprise networking encompasses all networking locations that a business uses to reach its customers and supply products or services. Within the enterprise network, attention has focused on two separate environments, the wide-area...

Tags: industry standard protocols, environments, networking, enterprise network

[10 Apr 2008]

Bank of America Puts New Controls on Document Printing Costs

whitepaper Bank of America emerged as the first banking institution with a national scope, serving about 33 million consumers in 29 states and the District of Columbia. With the creation of the Document Management group as part of Supply Chain Management, the...

Tags: supply chain management, document management, management group, lexmark international

[10 Apr 2008]

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