self service
RSS self serviceLeveraging Content Integration for Improved Customer Service
White Paper Yet, these organizations have found that despite significant investments in people, information and technology, true excellence in assisted service and Web-based self-service is frustratingly difficult to achieve. [23 Jul 2008]
Ragan Report: Do-It-Yourself Video Communication
White Paper In this free report, see how this blue-chip company deployed IVT Studio, a self-service webcasting product that makes recording and publishing video-plus-PowerPoint content (playable anytime! Find how your IT department can reduce its workload with... [18 Jul 2008]
QoS in Wireless Mesh Networks: Challenges, Pitfalls, and Roadmap to Its Realization
White Paper The vision to support self-engineered wireless network infrastructures that allow for an organic growth of the network is to be realized by means of self-organizing mechanisms for network configuration, control and optimization. [18 Jul 2008]
Photos: How to destroy your hard drive
Photo Military and security service personnel wanting to avoid information getting into the wrong hands are able to make their hard drives explode. Disposing of computer hard drives in a secure and safe way has become a hot topic, especially after the... [17 Jul 2008]
Market-Driven Bandwidth Allocation in Selfish Overlay Networks
White Paper Selfish overlay networks consist of autonomous nodes that develop their own strategies by optimizing towards their local objectives and self-interests, rather than following prescribed protocols. In such markets, consumers of services select the... [11 Jul 2008]
BEA and HP Create Stable, High Performance Customer Self Service Portal for Swiss Life in Belgium
White Paper Swiss Life is a leading provider of life insurance and long-term savings and protection. Swiss Life wanted to create a next-generation ePortal to manage relationships with group insurance clients in Belgium and maximize reliability and resilience. [10 Jul 2008]
Improving Plant Profitability and Productivity
White Paper Calpine deployed an employee self-service portal to provide employees and managers with access to HR materials and company news, and a dashboard that presents operational and business data in an easy to use portal. [10 Jul 2008]
Improving Customer Service, Increasing Employee Productivity
White Paper The MyOTN employee portal is an operational dashboard and employee self-service gateway that provides single sign-on access to functional applications and a 360 degree view of customer interaction activity. [10 Jul 2008]
End-to-End Available Bandwidth: Measurement Methodology, Dynamics, and Relation With TCP Throughput
White Paper The paper describes an end-to-end methodology, called Self-Loading Periodic Streams (SLoPS), for measuring avail-bw. The available bandwidth (avail-bw) in a network path is of major importance in congestion control, streaming applications, quality... [10 Jul 2008]
Workload-Aware Load Balancing for Clustered Web Servers
White Paper The proposed scheduling policy, ADAPTLOAD, monitors the incoming workload and self-adjusts its balancing parameters according to changes in the operational environment such as rapid fluctuations in the arrival rates or document popularity. [10 Jul 2008]
A Failure Predictive and Policy-Based High Availability Strategy for Linux High Performance Computing Cluster
White Paper To embrace both HA and HPC features, the HA-OSCAR solution is created which eliminates the numerous single-point-of-failure in HPC systems and alleviates unplanned downtime through sophisticated self-healing mechanisms and component redundancy. [10 Jul 2008]
ID cards face student scorn
News S is for Self-destruct The launch of the site coincides with the publishing of findings of a survey by the Identity and Passport Service showing that 63 per cent of young people support the idea of a nationally recognised form of identity to prove... [09 Jul 2008]
Improving First Call Resolution
White Paper You'll learn the hidden flaws in the current industry trend toward simple self-service--and how a new model combines self-service with the latest in help desk technology, resulting in fewer escalations and more first-call resolutions. [09 Jul 2008]
Standardized IT Infrastructure Streamlines Customer Dealer Service
White Paper Standardized infrastructure based on BEA WebLogic Platform serves as a customer self-service portal, a dealer system and a credit management system. EMT is the largest mobile operator in Estonia with more than 500,000 customers. [09 Jul 2008]
Is Your Anti-Spam Defense at the Top of its Game?
White Paper How to reduce calls to the help desk and IT department by offering "self-service" end user quarantine options for your users. How Proofpoint Dynamic Reputation can provide first line defense against spam, directory harvest attacks, denial of... [09 Jul 2008]
