self-service
RSS self-serviceAccelerate Your Cloud Implementation with IBM CloudBurst and Intel Xeon Processors
White Paper CloudBurst allows you to automate Service Management capabilities across your virtualized cloud environment via a Self-Service Portal. Come listen to industry experts from IBM and Intel... [16 Nov 2009]
Digital Dilemmas: Should your business be on Twitter?
Comment And even the public sector punches above its weight, thanks largely to the self-promoting antics of politicians - those one-man 'enterprises' called MPs. Likewise if your product/service sucks, going on... [16 Nov 2009]
The Business Case for Desktop Authority Password Self-Service
White Paper Obviously, the ROI for implementing a self-service password reset solution is significant. Simply enabling end-user self service can dramatically reduce costs and... [13 Nov 2009]
Building a Foundation for PCI: Primer on PCI 1.1 Compliance With Check Point Solutions
White Paper Companies affected by the PCI standard - merchants, banks, and service providers - are required to conduct a variety of validation activities, including quarterly scans, a self-assessment questionnaire,... [13 Nov 2009]
Blue Versus Red: Towards a Model of Distributed Security Attacks
White Paper The paper considers security decision-making in tightly and loosely coupled networks and allow defense expenditures in protection and self-insurance technologies. This paper develops a two-sided multiplayer model of... [11 Nov 2009]
Blue Cross and Blue Shield of Kansas City Expands Self-Service Human Resources Capabilities
White Paper The challenges were to integrate learning records held in multiple databases with human resources system to eliminate redundancy and improve reporting accuracy and improve self-service human resources... [30 Oct 2009]
Usability Guidelines for Self-Service Touch-Screen Kiosks
White Paper The self-service, touch-screen kiosk must be easy and simple to use by people who have little computer experience, a low literacy level, and no prior experience with the kiosk application. In addition,... [30 Oct 2009]
The 10 Worst Practices for Technical Support and How to Overcome Them
White Paper But often, your service quality, productivity and financial performance are governed more by worst practices: self-inflicted wounds caused by short-term thinking. Most support professionals have seen... [26 Oct 2009]
Balancing Customer Intimacy with Self-Sufficiency
White Paper Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service?... [22 Oct 2009]
Cash won't cut it: Time to get creative in attracting skilled workers
Comment They are more plentiful among self-employed professionals, portfolio workers, freelance entrepreneurs, forward-thinking start-ups, self-organising online communities and skilled people overseas with... [13 Oct 2009]
Security in the Call Center: Verifying Customer Identities Without the Inconvenience
White Paper Off late many organizations looking to reduce costs, increase efficiency, and provide more self-service options for their customers have driven sales and service to the online channel.... [06 Oct 2009]
Deploying Knowledge-Based Authentication to Increase Revenue and Bolster Security
White Paper There are several methods of authenticating users, but Knowledge-Based Authentication (KBA) is an emerging technology for supporting customer demands for real-time, self-service options. Many companies... [06 Oct 2009]
Forestar Group Inc. Reduces IT Support by 40% With Self-Service Document Output Management Tools
White Paper Forestar Group Inc.wanted to replace a legacy document system inherited from the parent company with a cost-effective, integrated solution that would support company growth and support the real estate business segment with document... [02 Oct 2009]
Tekna Automates Management of 70 Microsites to Save Time and Expand Collaboration for Its 50,000 Members
White Paper Tekna wanted to simplify the registration and maintenance of more than 50,000 members by providing self-service functionality. Tekna implemented Oracle Portal, integrated with the Oracle Database-based... [02 Oct 2009]
Meteor Mobile Communications Boosts Efficiency With Flexible HR System
White Paper The challenge was to implement self-service functionality to empower both managers and end users and implement a cost-effective, flexible solution to adapt quickly in the rapidly-changing communications... [02 Oct 2009]
