self-service
RSS self-serviceBalancing Customer Intimacy with Self-Sufficiency
White Paper Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service?... [22 Oct 2009]
Cash won't cut it: Time to get creative in attracting skilled workers
Comment They are more plentiful among self-employed professionals, portfolio workers, freelance entrepreneurs, forward-thinking start-ups, self-organising online communities and skilled people overseas with... [13 Oct 2009]
Security in the Call Center: Verifying Customer Identities Without the Inconvenience
White Paper Off late many organizations looking to reduce costs, increase efficiency, and provide more self-service options for their customers have driven sales and service to the online channel.... [05 Oct 2009]
Deploying Knowledge-Based Authentication to Increase Revenue and Bolster Security
White Paper There are several methods of authenticating users, but Knowledge-Based Authentication (KBA) is an emerging technology for supporting customer demands for real-time, self-service options. Many companies... [05 Oct 2009]
Forestar Group Inc. Reduces IT Support by 40% With Self-Service Document Output Management Tools
White Paper Forestar Group Inc.wanted to replace a legacy document system inherited from the parent company with a cost-effective, integrated solution that would support company growth and support the real estate business segment with document... [02 Oct 2009]
Tekna Automates Management of 70 Microsites to Save Time and Expand Collaboration for Its 50,000 Members
White Paper Tekna wanted to simplify the registration and maintenance of more than 50,000 members by providing self-service functionality. Tekna implemented Oracle Portal, integrated with the Oracle Database-based... [02 Oct 2009]
Meteor Mobile Communications Boosts Efficiency With Flexible HR System
White Paper The challenge was to implement self-service functionality to empower both managers and end users and implement a cost-effective, flexible solution to adapt quickly in the rapidly-changing communications... [02 Oct 2009]
What's New in VMware vCenter Lab Manager 4
White Paper The attendee of this webcast will learn more about the new self-service capabilities for application owners, development and QA, training, and support teams, as well as the new administrative features... [02 Oct 2009]
Erlanger Health System Upgrades Enterprise Applications to Improve Efficiency and Reduce Costs
White Paper The challenge was to expand self-service and paperless processes to reduce costs, add convenience, and promote environmental sustainability. Erlanger Health System wanted to upgrade to the latest version... [02 Oct 2009]
Hosting Firm Expands Offerings, Expects to Save $166,000 in Costs in First Year
White Paper With the new solution, MaximumASP will be able to more quickly provision highly available and scalable server farms and expand customers' self-service options. As a leading Windows-based hosting... [02 Oct 2009]
Barts and the London NHS Trust Lowers Procurement Costs to Become One of the Most Efficient NHS Trusts
White Paper Barts and The London NHS Trust replaced disparate standalone, paper-based legacy purchasing systems with Oracle Purchasing and Oracle iProcurement and rolled out self-service requisitioning to over 200... [02 Oct 2009]
Detection of Denial of Service Attacks in Wireless Mesh Networks
White Paper Mesh networks are a new technology that provide nodes with the ability of self forming and self healing as well as provide multi hop wireless links with infrastructure support. Previous research has... [02 Oct 2009]
Cox Communications Transforms Human Resources Processes to Boost Efficiency and Engagement
White Paper The plan also involved delivering self-service functionality to increase efficiency and allow data capture closest to the source, providing consistency companywide without taking control away from local... [01 Oct 2009]
Accelerate Your Cloud Implementation with IBM CloudBurst and Intel Xeon Processors
White Paper CloudBurst allows you to automate Service Management capabilities across your virtualized cloud environment via a Self-Service Portal. Come listen to industry experts from IBM and Intel... [01 Oct 2009]
ECI Telecom Cuts User Training Time and Cost by 50% With Flexible, Chinese-Language Learning Tool
White Paper The challenge was to train users rapidly and cost effectively in an expanding business with a growing user base and build a comprehensive repository of re-usable, classroom-based courses; context-sensitive,... [01 Oct 2009]
