service culture
RSS service cultureAchieving a Cultural Revolution
White Paper The Service Support and Service Delivery ITIL publications refer to "service culture" as one in which the entire organization embraces the concept of service and customer care, where the satisfaction of customer requirements is the number one... [23 Jul 2008]
Service-Oriented Architecture: Developing the Enterprise Roadmap
White Paper SOA is a new way to design systems, and it is more about culture than it is about technology. Service-oriented architecture (SOA) is a design style that enables businesses to increase flexibility and agility. [18 Jul 2008]
The Disrupter: Google Enterprise Apps
White Paper In this five-minute, audio-enhanced presentation Guy Creese, Burton Group Senior Analyst in Collaboration and Content Management Strategies Service, discusses the pros and cons related to Google Enterprise Apps, Software as a Service (SaaS), and... [18 Jul 2008]
Creating an Efficient, Citizen-Centric, Secure Message Exchange
White Paper It is also a lively, prosperous, and cosmopolitan city, offering a rich blend of culture, history, shopping, community life, and the arts. The challenge was to implement a cost-effective, secure, and standardized transaction environment, equipped... [09 Jul 2008]
IT Service Management: An Overview
White Paper It also explains how ProActive can assist IT service providers with the transition from a technology focused to a customer-focused culture. The purpose of this paper is to provide the reader with an introduction to the field of IT Service... [03 Jul 2008]
Credit Union Enhances Its Customer Service and Culture With Cisco Branch of the Future Solutions
White Paper The challenge was to foster more responsive-highly personalized customer service and create a scalable foundation to support new business-enhancing, intelligent IP applications. Mountain America Federal Credit Union (MAFCU) wanted to improve... [02 Jul 2008]
Key Metrics Help British Airways Save Nearly £38 Million With Transformational Online Programs
White Paper As a solution British Airways developed methodology to calculate the Employee Self Service program benefits realized in cash for British Airways and construct "Derived" or "Inferential" metrics based on transformational targets to drive behavior... [02 Jul 2008]
Need for "radical change" in gov't data handling
News O'Donnell said: "Recent data losses and thefts have underlined the need for urgent action to improve data protection right across government and to bring about a fundamental change in culture among those who are entrusted with the public's... [26 Jun 2008]
ISPs face fresh threat from file-sharing laws
News An ISPA spokesman said: "It is ISPA's preference to agree a non-legislative solution which carefully considers the complex legal framework - as recognised by the Culture Secretary - in which ISPs operate. [18 Jun 2008]
HP seals $13.9bn deal for EDS
News Outsourcing advisor EquaTerra also warned that the culture clash between the two companies would prove a consolidation headache and that more than $12bn was a "very high price" for EDS. HP has agreed a $13.9bn deal to create one of the world's... [13 May 2008]
More Effective Business Service Management with a MetaCMDB
White Paper These include technologies, processes and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.This report looks at two of the most fundamental and arguably two of the most conflicted... [25 Apr 2008]
Cost-cutting tops CIO priorities
Comment Office insights… Flexibility the key for women in IT Workers, wi-fi and coffee shops: The perfect blend Wanted: Women must save IT industry Long-hours tech culture hits morale ... [18 Apr 2008]
Retail leaders will open up in tough times
Comment John Lewis Partnership chairman Charlie Mayfield echoed this counter-culture approach to anticipating tough trading times ahead. Customer service is all the better for customer involvement. Just as the weather is starting to turn, the economic... [13 Mar 2008]
Remote working here to stay
News The research shows once a business develops a culture of remote working the level of service experienced by remote workers becomes increasingly important to it - or, as Quocirca analyst and report author Bob Tarzey explains, distributed working... [13 Mar 2008]
The Naked CIO: Offshore - or off their trolley?
Comment Is it that I relinquish control, or perhaps that my experience in the logistics, culture and effectiveness of offshore teams has been less than ideal? I just believe it to be true and view a move towards any type of managed service to be against... [10 Mar 2008]
