service delivery
RSS service deliverySort by: Relevance | Date
How to squeeze the last drops of savings from an outsourcing contract
News The group recently provided 27,000 PDAs to allow postmen to record delivery of packages and has been upgrading its automated mail sorting technology. Instead Hayes initiated a root and branch review of the £1.5bn... [20 Nov 2009]
Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money
White Paper Intelliem, an Internet-based company that provides technical consulting and enterprise-specific training, needed a new Web conferencing solution to meet growing customer demand for online delivery of services. [16 Nov 2009]
Managed Services and SaaS Security Solutions: Increase Revenue, Reduce Costs
White Paper SaaS, however, also refers to Security as a Service, a category within Software as a Service, referring specifically to the delivery of security applications as a Web-based... [13 Nov 2009]
FTTX TCO Comparison - Obtaining Faster Time to Revenue
White Paper As network service providers and equipment suppliers continue to invest in innovation, access networks that are designed to support the delivery of high-intensity services such as IPTV and triple play... [13 Nov 2009]
Email Security Success: Securing Your Email Infrastructure What's Been Going Wrong and How to Fix It
White Paper Customers now face increased complexity, decreased control and visibility, variable effectiveness, noticeable message delivery delays and inadequate protection from new threats. However, current approaches to email... [13 Nov 2009]
Toward Better Understanding of Service Level Agreement (SLA) Expectations, for Improved Conformance Among Stakeholders in a Distributed, Dynamic, Composite Software Solution
White Paper Software development has evolved towards increased reuse of pre-existing components and delivery of functional capabilities through Service-Oriented Architectures (SOA). The situation drives... [12 Nov 2009]
Achieving the Lowest Server Virtualization TCO
White Paper Budgets previously allocated to keeping the lights on in the datacenter can be repurposed for IT projects that will improve operational efficiency and service level delivery. It is no surprise that... [12 Nov 2009]
Achieve ITIL Standards and Superior Application Lifecycle Management With a CMDB
White Paper In order to make astute decisions in a rapidly evolving and increasingly technical international business climate, today's executives must have their finger on the pulse of operations and delivery schedules at all times... [12 Nov 2009]
Why Good Reporting is Vital to the Health of Your E-Mail System
White Paper But performance issues, delivery delays, downtime and e-mail-related compliance policies makes your e-mail environment more complicated every day. Improve service levels E-mail is a business-critical... [10 Nov 2009]
Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
White Paper Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need for improved efficiency and centralized control of often... [09 Nov 2009]
The Role of SONA in Enterprise Architecture Frameworks and Strategies
White Paper By leveraging these services, protocols, functions, or state information within the network infrastructure, an enterprise can best optimize the delivery of applications that meet business requirements. [30 Oct 2009]
Harnessing the Power of ITIL
White Paper ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with the... [29 Oct 2009]
Improving IT service delivery through an integrated approach to software asset management white paper
White Paper Specifically, it addresses how SAM offerings from IBM can help organizations improve IT service delivery by managing IBM and non-IBM software throughout the asset life cycle. This white paper describes... [28 Oct 2009]
Fax Purchasing Decision: Fax Server or Fax Service?
White Paper Looking for the fax delivery solution that's right for your business? This Davidson Consulting white paper compares and contrasts fax servers to fax services to help you decide which delivery method is... [27 Oct 2009]
Establishing the business value of portal for telecommunications- business value assessment discussion
White Paper Communications must innovate and be agile to win in the market by evolving to optimize operations and accelerate product/service delivery. The market is shifting. In the 21st century, the... [27 Oct 2009]
