service desk bmc software
DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express
White Paper DANONE deployed BMC systems for its solution and implemented BMC Service Desk Express Suite to support IT Infrastructure Library (ITIL) best-practice methodologies and enable the company to deliver increased service desk performance, manageability... [11 Jul 2008]
ClubCorp Balances High Tech and High Touch With the Help of BMC Service Desk Express Suite
White Paper ClubCorp deployed BMC software for its solution and implemented BMC Service Desk Express Suite which helps the IT organization to keep information systems running so that employees have immediate access to customer preferences and interests, and... [11 Jul 2008]
University Closes Information Gap With BMC Service Desk Express Suite
White Paper The University deployed BMC software for its solution and implemented BMC Service Desk Express Suite to address their incident and problem management, adding change management to the mix after a number of years reaping the benefits of the service... [11 Jul 2008]
Hi Fert Relies on BMC Service Desk Express Suite to Provide Exceptional Service to Customers and Dealers
White Paper Hi Fert deployed BMC software for its solution and implemented BMC Service Desk Express Suite, including the Change Management and Client Services modules. The company wanted to implement an ITIL-based single-point-of-contact service desk that... [11 Jul 2008]
Liverpool Implements Business Service Management With Solutions From BMC Software
White Paper They expanded from their existing Remedy Help Desk implementation to the entire Remedy IT Service Management Suite for the Enterprise, including Remedy Change Management, Remedy Asset Management, and Remedy Service Level Agreements (Remedy SLA). [03 Jul 2008]
BMC Software Uses CONTROL-SA/Passport for Self-Service Password Resets and Safeguarding Information
White Paper Like many other companies, BMC Software wanted to reduce calls to Help Desk personnel to prevent them from being inundated with requests for password resets from people who could not remember their passwords. [03 Jul 2008]
Operational Efficiency and Higher Customer Satisfaction in the Mid-Sized Business
White Paper The Magic Service Desk Suite, part of the Remedy IT Service Management Solution from BMC Software, was built for this market - not pared down from larger solutions, nor expanded from smaller ones. This paper provides insight into the operational... [03 Jul 2008]
BMC Software Assures Reliability of Key Services with PATROL
White Paper The BMC Software IT department centralized and automated monitoring and management of its control and service problems. BMC Software has a typical business value chain and uses industry-standard applications to support its business. [03 Jul 2008]
ForeningsSparbanken Reduced Costs, Increased Customer Satisfaction
White Paper After a detailed evaluation of solutions from various companies, ForeningsSparbanken selected PATROL Enterprise Manager (PATROL EM) by BMC Software and Remedy Help Desk. To meet the challenge of delivering higher service availability... [03 Jul 2008]
Freedom of Information Act: How Magic Service Desk Suite Can Help Public Bodies Fulfill Their Legal Requirements
White Paper Magic IT Service Support for the Mid-sized Business, a Remedy IT Service Management solution from BMC Software, is based on a history of innovation and expertise in providing solutions to meet the challenges of applying IT governance and best... [03 Jul 2008]
Service Desk Evaluation Guide for the Small and Mid-Sized Business: How to Choose the Right Service Desk Solution and Improve Your ROI
White Paper Selecting the right service desk solution for managing your mission-critical operations can help you accomplish this goal. This paper is designed to help small and mid-sized businesses to select the right tools to decrease your costs and improve... [03 Jul 2008]
Remedy Worldwide Customer Support Receives Top IT Priority With Business Service Management
White Paper The Remedy ITSM Suite for the Enterprise, which includes Remedy Help Desk, Remedy Service Level Agreements, Remedy Asset Management, and Remedy Change Management, provides a comprehensive set of integrated solutions for managing and maintaining... [03 Jul 2008]
BIT Provides Outstanding IT Support Using Remedy
White Paper BIT implemented Remedy Help Desk to help the staff find solutions rapidly, and to make sure that no problem is ever lost. Remedy Help Desk is installed not only at the BIT head office, but also at all of the connected authorities. [03 Jul 2008]
DON'T USE: Utilizing Magic Service Desk in Your Human Resources Department
White Paper One can improve employee satisfaction and increase administrative efficiency by implementing Magic Service Desk for the Human Resources department. Magic Service Desk tracks employee requests while providing instant answers to policies, and... [03 Jul 2008]
Countrywide Financial Corporation Improves Service Desk Productivity With Remedy
White Paper Previously, Production Technologies was using a service desk solution that could not be scaled or adapted to meet current business needs. The IT staff recognized the need for a comprehensive service desk solution to boost productivity and improve... [03 Jul 2008]
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