service desk

Salesforce.com makes more friends in the cloud

News The IT service desk software maker is planning to bring its Service Desk Express product to the Force.com platform so businesses can operate their IT support in the... [20 Nov 2009]

Achieving a Best-Practice Service Desk From Desktop to Data Center

White Paper IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organizations align IT capabilities with business requirements and provide a systematic approach to... [13 Nov 2009]

Finally, an Easier Way for Small and Mid-Sized Companies to Run Their Business Applications: IBM Smart Business

White Paper Search for applications across multiple suppliers using the Smart Market, run those applications on the Smart Cube, and then manage them with the Smart Desk -- all with one single point of contact for troubleshooting... [08 Oct 2009]

Finally, an easier way for Small and Mid-Sized Companies to Run Their Business Applications: IBM Smart Business

White Paper Search for applications across multiple suppliers using the Smart Market, run those applications on the Smart Cube, and then manage them with the Smart Desk -- all with one single point of contact for troubleshooting... [08 Oct 2009]

Why CIOs are saying no to Macs

News Adebayo said: "Before recommending such a radical change for close to 2,000 in-house IT customers, I'd need to consider not only the costs of the software, hardware, and training; but also the intangible costs of inevitable downtime,... [02 Oct 2009]

HM Treasury strikes five-year IT services deal

News The services include providing desktop, laptop and multifunctional devices, secure service desk support, data storage and disaster recovery facilities. Treasury CIO Karen Delafield said the deal would... [25 Sep 2009]

Nortel Networks Case Study: CallPilot Password Reset

White Paper The challenge was to look for an inexpensive method to reset voicemail passwords without Level 1 Help Desk assistance. The Nortel IT team developed a self-service application that allows Nortel employees... [19 Sep 2009]

Moving 4ward With Unified Communications

White Paper Based in Hong Kong, 4ward is a hosting company specializing in IT, telephony and unified communications.ward employees are highly mobile, and they needed the flexibility to use either their desk phone or PC for voice... [19 Sep 2009]

BMC Service Desk Express

White Paper BMC Service Desk Express Integration Engine connects the BMC Service Desk Express environment to other IT systems and solutions. The Integration Engine enables... [30 Aug 2009]

Innovation: Creating Business Value With Information Technology

White Paper Other papers discuss how to reduce complexity through automation, the evolution of the service desk, and virtualization. It covers a broad range of topics, from how to get organization to adopt ITIL best... [30 Aug 2009]

BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc

White Paper BT and HP wanted to provide FirstGroup with best practices and Information Technology Infrastructure Library-aligned service desk management with measurable service levels. BT and HP... [28 Aug 2009]

HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery

White Paper ZithaKlinik deployed HP Service Manager 7, a fully integrated IT Service Desk, and several HP management modules. ZithaKlinik wanted a reliable IT Service Management... [28 Aug 2009]

Cloud computing a buzzing in business ears

Comment Basically, if it's not software and processing that sits in a box by your desk, it's cloud computing. Analyst house Gartner seems to have all of this covered with its definition of cloud computing: 'the convergence of... [20 Aug 2009]

Enhancing IT Support With Knowledge Management

White Paper The CA Incident & Problem Management solution - including CA Service Desk Knowledge Tools - is a powerful technology enabler for Knowledge Management. This solution delivers innovative technology... [15 Aug 2009]

Service Level Management: Mastering Concepts & Strategies

White Paper Developing and implementing a Service Level Management (SLM) methodology and associated Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) can be among the most challenging,... [11 Aug 2009]

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Service Desk Manager / Helpdesk Manager – Trading/Mkt Data - London

Service Desk Manager / Helpdesk Manager, London. Desk Manager to run a team 1-3rd line helpdesk analysts, and take responsibility for the design, set ...

Service Desk Manager

Service Desk Manager required by Docklands London E14 Software Supplier paying up to 32k. Your role will be to oversee the day to day administration, ...

Service Desk Transition Manager

One of our major Government Sector clients requires a Service Desk Transition Manager to work in Bristol to join a Service Desk that is being ...

SERVICE DESK ANALYST - GERMAN SPEAKING

Service Desk Analysts - German speaking - Glasgow My client are currently putting together a team of Service Desk Support analysts to support ...

SERVICE DESK ANALYST - FRENCH SPEAKING

Service Desk Analysts - French speaking - Glasgow My client are currently putting together a team of Service Desk Support analysts to support ...


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