service desk
RSS service deskSalesforce.com makes more friends in the cloud
News The IT service desk software maker is planning to bring its Service Desk Express product to the Force.com platform so businesses can operate their IT support in the... [20 Nov 2009]
Achieving a Best-Practice Service Desk From Desktop to Data Center
White Paper IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organizations align IT capabilities with business requirements and provide a systematic approach to... [13 Nov 2009]
Finally, an Easier Way for Small and Mid-Sized Companies to Run Their Business Applications: IBM Smart Business
White Paper Search for applications across multiple suppliers using the Smart Market, run those applications on the Smart Cube, and then manage them with the Smart Desk -- all with one single point of contact for troubleshooting... [08 Oct 2009]
Finally, an easier way for Small and Mid-Sized Companies to Run Their Business Applications: IBM Smart Business
White Paper Search for applications across multiple suppliers using the Smart Market, run those applications on the Smart Cube, and then manage them with the Smart Desk -- all with one single point of contact for troubleshooting... [08 Oct 2009]
Why CIOs are saying no to Macs
News Adebayo said: "Before recommending such a radical change for close to 2,000 in-house IT customers, I'd need to consider not only the costs of the software, hardware, and training; but also the intangible costs of inevitable downtime,... [02 Oct 2009]
HM Treasury strikes five-year IT services deal
News The services include providing desktop, laptop and multifunctional devices, secure service desk support, data storage and disaster recovery facilities. Treasury CIO Karen Delafield said the deal would... [25 Sep 2009]
Nortel Networks Case Study: CallPilot Password Reset
White Paper The challenge was to look for an inexpensive method to reset voicemail passwords without Level 1 Help Desk assistance. The Nortel IT team developed a self-service application that allows Nortel employees... [19 Sep 2009]
Moving 4ward With Unified Communications
White Paper Based in Hong Kong, 4ward is a hosting company specializing in IT, telephony and unified communications.ward employees are highly mobile, and they needed the flexibility to use either their desk phone or PC for voice... [19 Sep 2009]
BMC Service Desk Express
White Paper BMC Service Desk Express Integration Engine connects the BMC Service Desk Express environment to other IT systems and solutions. The Integration Engine enables... [30 Aug 2009]
Innovation: Creating Business Value With Information Technology
White Paper Other papers discuss how to reduce complexity through automation, the evolution of the service desk, and virtualization. It covers a broad range of topics, from how to get organization to adopt ITIL best... [30 Aug 2009]
BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc
White Paper BT and HP wanted to provide FirstGroup with best practices and Information Technology Infrastructure Library-aligned service desk management with measurable service levels. BT and HP... [28 Aug 2009]
HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery
White Paper ZithaKlinik deployed HP Service Manager 7, a fully integrated IT Service Desk, and several HP management modules. ZithaKlinik wanted a reliable IT Service Management... [28 Aug 2009]
Cloud computing a buzzing in business ears
Comment Basically, if it's not software and processing that sits in a box by your desk, it's cloud computing. Analyst house Gartner seems to have all of this covered with its definition of cloud computing: 'the convergence of... [20 Aug 2009]
Enhancing IT Support With Knowledge Management
White Paper The CA Incident & Problem Management solution - including CA Service Desk Knowledge Tools - is a powerful technology enabler for Knowledge Management. This solution delivers innovative technology... [15 Aug 2009]
Service Level Management: Mastering Concepts & Strategies
White Paper Developing and implementing a Service Level Management (SLM) methodology and associated Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) can be among the most challenging,... [11 Aug 2009]
