service level agreement
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Microsoft Online Services Business Value
White Paper Simplified software subscription license management for attractive pricing and a predictable cost.percent availability service-level agreement (SLA) and certified by third-party audit.... [16 Nov 2009]
An Efficient Method for Service Level Agreement Assessment
White Paper On-line end-to-end Service Level Agreement (SLA) monitoring is of key importance nowadays. For this purpose, recent researches have focused on measuring (when possible), or estimating... [12 Nov 2009]
Service Level Agreement Specification, Compliance Prediction and Monitoring With Performance Trees
White Paper Service Level Agreements (SLAs) are widely used throughout industry but suffer from specification ambiguities and difficulties in predicting and monitoring compliance. To address these issues, the paper... [12 Nov 2009]
Toward Better Understanding of Service Level Agreement (SLA) Expectations, for Improved Conformance Among Stakeholders in a Distributed, Dynamic, Composite Software Solution
White Paper The situation drives service owners to rely on multiple autonomous partners in the service delivery, requiring design of contractual agreements termed Service Level... [12 Nov 2009]
Service Level Agreement (SLA) Negotiation, Automation and Orchestration for Cloud Computing
White Paper The aim of this paper is to provide reader with an understanding of how SLA is being negotiated, orchestrated, and automated by service providers. This paper studies the SLA process, with focus on the Cloud computing as... [12 Nov 2009]
Service Level Agreement Based Grid Scheduling
White Paper In order to co-ordinate multiple resource providers in grid environment to meet a common objective, support for negotiation is needed to establish a contract between the user and the resource providers that clearly states the QoS... [12 Nov 2009]
Analysis of Performance and Quality Parameters for Service Level Agreement in Long Distance Calls Service
White Paper SLA (Service level agreement) is a formal negotiated contract between service providers and customers. In this manner, the service providers can present... [12 Nov 2009]
Modeling and Management of Service Level Agreements for Digital Video Broadcasting(DVB) Services
White Paper This paper describes a metamodeling strategy of Service Level Agreements for Digital Video Broadcasting services based on Service Level Agreement... [12 Nov 2009]
Predictive Modelling for Meaningful Security SLAs
White Paper A meaningful Service Level Agreement (SLA) is defined as a contractual agreement between a service provider and customer that is valuable, measurable,... [12 Nov 2009]
IP-Availability and SLA
White Paper This paper studies possible Service Level Agreement (SLA) objectives corresponding network service availability in packet switched networks, focusing on IP networks.... [12 Nov 2009]
Your Pathway to the Real-Time Enterprise
White Paper This description applies to the Service Level Agreement (SLA) that is offered with the Explore connectivity services. Belgacom Explore is an open standards MPLS network based on IP and... [12 Nov 2009]
More of a whimper than a bang: Whitehall's green tech drive
News Convert existing physical servers to virtual servers and turn off servers outside their service level agreement, subject to a phase loading and chiller unit risk assessment In a speech... [16 Sep 2009]
LegalZoom.com Standardizes Printing Environment, Improves Service and Cuts Costs With HP Pay Per Use for Imaging and Printing Agreement
White Paper LegalZoom entered into a level-pay agreement with HP Pay per use for Imaging and Printing that replaces individual desktop printers with workgroup HP LaserJet printers and multifunction devices, and... [02 Sep 2009]
Richmond Ambulance Authority Turns to Webroot to Protect Mobile Devices
White Paper Webroot provides a Service Level Agreement (SLA) to guarantee 99.99 percent uptime and defense against 100 percent of known viruses and spyware. Richmond Ambulance Authority (RAA)... [01 Sep 2009]
iPhone, Google battle - another element in the struggle for web power
News AT&T said flatly it had "no role in Apple's consideration of Google Voice", though it said it sometimes does get involved when Apple is considering applications such as Pandora's music streaming service that could stress... [27 Aug 2009]
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