service level agreement
More of a whimper than a bang: Whitehall's green tech drive
News Convert existing physical servers to virtual servers and turn off servers outside their service level agreement, subject to a phase loading and chiller unit risk assessment In a speech... [16 Sep 2009]
LegalZoom.com Standardizes Printing Environment, Improves Service and Cuts Costs With HP Pay Per Use for Imaging and Printing Agreement
White Paper LegalZoom entered into a level-pay agreement with HP Pay per use for Imaging and Printing that replaces individual desktop printers with workgroup HP LaserJet printers and multifunction devices, and... [02 Sep 2009]
Richmond Ambulance Authority Turns to Webroot to Protect Mobile Devices
White Paper Webroot provides a Service Level Agreement (SLA) to guarantee 99.99 percent uptime and defense against 100 percent of known viruses and spyware. Richmond Ambulance Authority (RAA)... [01 Sep 2009]
iPhone, Google battle - another element in the struggle for web power
News AT&T said flatly it had "no role in Apple's consideration of Google Voice", though it said it sometimes does get involved when Apple is considering applications such as Pandora's music streaming service that could stress... [27 Aug 2009]
Sneak Peek: VMware vCenter AppSpeed
White Paper The attendee of this webcast will learn how to create end-to-end logical to physical discovery and mapping and monitor performance and service-level agreement achievement. The presenter... [01 Aug 2009]
What's New in BMC Service Level Management 7.5
White Paper The attendee will learn how BMC's service level agreement compliance dashboards bring together request-based, availability and performance metrics to provide a holistic view of business... [30 Jul 2009]
Google Apps grows up and ditches beta
News And paying enterprise customers will still be provided with a 99.9 per cent service-level agreement now that the products are out of beta. That's the same level of... [08 Jul 2009]
SLA Monitoring in the Customer Service Environment: Meeting the Challenges With Operational Business Intelligence
White Paper Putting customer needs in writing via a Service Level Agreement (SLA) can help ensure customer satisfaction, even in the customer service environment. One answer is... [30 Jun 2009]
Recovery Manager for Active Directory
White Paper Recovery Manager helps to minimize downtime caused by corruption or improper modification of directory, configuration and Group Policy data, assisting you in meeting your critical service level... [30 Jun 2009]
Towards Real-Time Performance Monitoring for Encrypted Traffic
White Paper Network performance monitoring forms an essential component of critical IP network management functions such as troubleshooting, anomaly detection, and Service-Level-Agreement (SLA)... [30 May 2009]
Service Level Agreement Compliance Monitoring Based on RFID Events
White Paper These technical premises enable the development of new approaches towards evaluating Service Level Agreement compliance of service providers. Cross-company gathering of... [13 Apr 2009]
Advancements in Field Measurement of Ethernet Performance
White Paper An Ethernet service provider needs to demonstrate to his customer that the service he is providing is compliant with the service level agreement. A... [02 Apr 2009]
Observing Data Quality Service Level Agreements
White Paper When a data quality service level agreement is in place, when issues are logged in a data quality incident tracking system, and when the individuals specified in the data quality... [01 Apr 2009]
The Evolution of IT Operations: Providing Critical Workload Automation Status to Support Business Service Management
White Paper This initial shift necessitated more automation in IT operations to support Service-Level Agreement (SLA) expectations and has ultimately resulted in IT operations management processes... [26 Mar 2009]
Legal Eye: Five steps to reduce outsourcing risk
Comment Be realistic Remember that what the business wants, at the end of the day, is a service that works, at a price that is affordable. So long as the destinations in view pass muster at a basic level - as... [25 Mar 2009]
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