service level agreements
Outsourcing - how to make sure it's reliable
Comment You should have a number of service-level agreements (SLAs) defined with your supplier that are relevant to the reliability of the system. You may be interested in the inputs (to ensure... [19 Oct 2009]
BBC names new CIO as part of tech shake-up
News She then became head of business systems for News where she managed internal and external service level agreements and the implementation of an electronic news production system. The BBC... [09 Oct 2009]
Backup, Restore, and Disaster Recovery for Microsoft SharePoint Products and Technologies
White Paper However, when one plans for disaster recovery and high availability, one should consider alternative approaches based on specific environment and Service Level Agreements (SLAs). Windows... [02 Oct 2009]
Implementing Windows SharePoint Services Governance
White Paper IT organizations can effectively support these activities through governance, which defines Windows SharePoint Services as a service with a plan that describes service-level... [16 Sep 2009]
Rehosting Mainframe Workloads: Legacy Migration and Modernization Solutions From HP and Clerity
White Paper With today's emphasis on improving Total Cost of Ownership (TCO) and Return On Investment (ROI), organizations must find new ways to decrease costs while maintaining functionality, meeting service level... [02 Sep 2009]
Mission Accomplished for Customer Support Command Center
White Paper A leading global manufacturer of high-technology products needed better insight to deliver on Service Level Agreements (SLAs) with enterprise customers worldwide. It needed to develop a... [01 Sep 2009]
Gain Competitive Advantage Through IT Operational Excellence: Reducing Costs to Drive Investment in Innovation
White Paper And demands for more services delivered more quickly under more stringent Service Level Agreements (SLAs) are becoming routine. Today's economic downturn is putting unprecedented stress... [01 Sep 2009]
Deutsche Borse AG Triples Speed of Xentric Order Routing System With In-Memory Database
White Paper It needed to adhere to rigid service level agreements relating to business transaction time units while ensuring 100% persistence with maximum availability. Deutsche Borse is one of the... [31 Aug 2009]
IP SLAs - Multioperation Scheduling of IP SLAs Operations
White Paper This paper describes how to schedule multiple operations at once using the Cisco IOS IP Service Level Agreements (SLAs) group-scheduling feature. Cisco IOS IP SLAs allows one to analyze... [30 Aug 2009]
BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc
White Paper This resulted in standardization with ITIL best practices enables measurement of compliance with Service Level Agreements (SLAs) and better adherence to contractual obligations. BT and... [28 Aug 2009]
Datacentres get a bridge to the Amazon Web Services cloud
News The launch builds on AWS's enterprise-friendly cloud efforts over the past two years, which have seen it introduce reserved EC2 instances, longer-term deals and volume pricing, service-level... [27 Aug 2009]
Effectively Managing High-Performing, Business-Critical Web Applications
White Paper IT's primary responsibility and ongoing challenge is to provide a reliable high-performance web applications services environment, an environment that ensures the end user's ability to successfully interact with web applications while... [15 Aug 2009]
Backup and Recovery of Oracle Database on Dell EqualLogic PS Series iSCSI Storage
White Paper With staggering growth rate of database sizes in recent years, and need for 24x7 availability of database applications, many businesses are re-examining their backup and recovery strategies in order to meet Service... [15 Aug 2009]
E-mail Security Buyer's Guide: Software, Appliance, Managed Service
White Paper Its unique proprietary technology, SkepticĀ, and world-leading global infrastructure enable MessageLabs to deliver benchmark levels of accurate threat protection at extremely competitive cost; its services also offer unrivalled... [14 Aug 2009]
Preventing Data Loss When Migrating to Microsoft 2007
White Paper From lower total costs of ownership and 100% secure archiving service level agreements to total encryption of every archived email message and 24/7 expert customer... [14 Aug 2009]
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