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silicon.com > White Papers > IT Management > IT Infrastructure
Vantage Service Manager: A Technical Overview
Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visual Read more
Mar 20, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Service Desk Consolidation Slashes Support Call Costs by 80 Percent and Helps Atos Origin Retain Global Clients
Atos Origin is an international information technology services company. To support this global model, Atos Origin knew Read more
Jun 12, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
Operational Ef?ciency Takes Off at Berlin's Airports With Improved Systems Availability
Flughafen Berlin-Schonefeld GmbH operates three airports in Berlin, which serve 150-plus destinations worldwide and more Read more
Jun 12, 2008
silicon.com > White Papers > IT Management > Business Functions
IT Asset Management, ITIL, and the CMDB: Paving the Way for Business Service Management
Many enterprises are developing business service management (BSM) strategies in an effort to better align their IT servi Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Create and manage value throughout the entire service management lifecycle
There are numerous challenges in governing the IT service lifecycle. One way to effectively create and manage value is b Read more
Jan 2, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
IT service management: is it now too important to leave to the IT department alone?
Historically, IT departments and the business have operated as separate entities with a common goal. In an emerging seco Read more
Jan 2, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
IBM Tivoli and Vallent: Enhanced Service Quality and Performance Management Solutions for Communications Service Providers
Service providers in the communications industry now face an unprecedented set of opportunities and challenges. They see Read more
Jan 9, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Creating a Virtual Call Centre Using IP Technology
Land Information New Zealand (LINZ) The management of geographically dispersed staff, a single service management scenar Read more
Jan 11, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
ITIL v3 and the Evolution of Service Management
ITIL v3 has just been refreshed to reflect current best practice for service management. CoBIT v4.1 has just been revise Read more
Feb 5, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
Systemwalker: Supporting Stable and Reliable IT Operation
This paper describes an outline of the basic concept and important characteristics of Systemwalker under the following h Read more
Feb 15, 2008
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