service level management
Microsoft Online Services Business Value
White Paper Simplified software subscription license management for attractive pricing and a predictable cost.percent availability service-level agreement (SLA) and certified by third-party audit.... [16 Nov 2009]
Accelerate Your Cloud Implementation with IBM CloudBurst and Intel Xeon Processors
White Paper CloudBurst allows you to automate Service Management capabilities across your virtualized cloud environment via a Self-Service Portal. Come listen to industry experts from IBM and Intel... [16 Nov 2009]
Achieving a Best-Practice Service Desk From Desktop to Data Center
White Paper IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organizations align IT capabilities with business requirements and provide a systematic... [13 Nov 2009]
Modeling and Management of Service Level Agreements for Digital Video Broadcasting(DVB) Services
White Paper The meta-modeling approach based on the Model Driven Architecture(MDA) described in this paper also simplifies the integration of a SLA Management systems with other infrastructure that delivers the... [12 Nov 2009]
SLA-Driven Distributed Application Development
White Paper The management of Service Level Agreements (SLA) in the development of business processes in a Service Oriented Architecture (SOA) often requires much manual and... [12 Nov 2009]
Fighting Spam in an ISP Environment: Challenges, Solutions and Best Practices
White Paper An ISP presents one of the most complex environments for managing spam due to the volume of e-mail, wide variety of users and high level of service demanded by customers. This white paper reviews the... [09 Nov 2009]
'Incompetent': Watchdog's verdict on prisoner database
News Chair of the PAC, Edward Leigh, said of the programme that was designed to implement a single database between the Prison Service and the National Probation Service: "Even we were surprised by the extent... [03 Nov 2009]
Momentum Webcast: Drive Real-World Business Processes With Microsoft Dynamics CRM (Level 100)
White Paper Whether you are a sales manager, a customer service representative, a marketing director, or chief executive officer (CEO), you can have a consolidated, fast, and current views of all the measurements and key performance... [28 Oct 2009]
Momentum Webcast: Grow Your Business With Microsoft Dynamics CRM (Level 100)
White Paper With tools to enhance your company's sales, marketing, and customer service processesalong with native Microsoft Office Outlook integrationMicrosoft Dynamics CRM delivers a fast, flexible, and affordable solution,... [28 Oct 2009]
Momentum Webcast: Do Extraordinary Things Every Day With Microsoft Dynamics CRM! (Level 100)
White Paper In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics® CRM... [28 Oct 2009]
Oracle Data Guard with Oracle Database 11g Release 2
White Paper Efficient business operations, high-quality customer service, conformity to government regulations, and safeguarding corporate information assets all require the highest possible level of data protection... [15 Oct 2009]
Asian Paints enables growth through improved planning
White Paper Since the implementation, the company has reduced its average days of finished goods inventory on hand from 56 to 30 and achieved an 87-90 percent service levels for SKU sales at the location level,... [09 Oct 2009]
Sabre Holdings Increases Customer Insight and Service Efficiency in Its Sabre Travel Network Business Unit
White Paper Sabre Holdings wanted to create a single repository of accurate and up-to-date customer information to improve sales and customer service and consolidate previously disparate Customer Relationship... [01 Oct 2009]
Momentum Webcast: The Future of Cloud Computing With Business Productivity Online Standard Suite (Level 100)
White Paper The attendee will learn about proven strategies for determining the right service mix for the organization - software-as-a-service versus software-as-a-hosted-solution. Interested in simplifying the... [01 Oct 2009]
Adaptive Server® Enterprise (ASE) Cluster Edition: Higher Application Service Levels at a Lower Cost
White Paper To meet the conflicting demands placed on it, enterprise IT departments require a carefully targeted, low-cost solution that can be adapted to the service level needs of individual applications and... [22 Sep 2009]
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