service level management
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The Naked CIO: The CIO route to success?
Comment The Naked CIO: Service level disagreements The frequency of those questions made me wonder just what makes the best training grounds for up-and-coming CIOs and what experience or aptitudes prepare individuals best for the rigours of a career in... [18 Aug 2008]
Are your systems falling down on resiliency?
Comment The Naked CIO: Service level disagreements It is more likely that organisations have little idea of the effort required by their IT department to deliver the levels of service they are used to. In addition, green computing among other things is... [12 Aug 2008]
Expanding Document Management from the Department Level to the Enterprise Level
White Paper Their goal is to provide the customer with professional service on the most cost-effective basis. Transervice Logistics Inc.provides total transportation management. They have over 38 years of experience in the transportation industry and are... [05 Aug 2008]
Chinese Life Insurance Leader Obtains Sustainable Competitive Advantage Through IT Planning
White Paper China Life faced the challenge of higher requirement for cost and risk control for China Life from the international capital market after the company went public, higher profit requirement from shareholders, better service requirement from... [30 Jul 2008]
Managing SOA application service levels, performance and availability
White Paper This white paper provides an overview of the specific challenges involved - including service discovery, monitoring, root cause analysis and service level management - and offers potential solutions to address them. [29 Jul 2008]
Quocirca's Straight Talking: Secure remote access closes in
Comment The Naked CIO: Service level disagreements A key development is the management console through which software configurations, digital certificates, policies and software updates can be created and pushed to personal firewalls for each device. [25 Jul 2008]
Beijing Olympics diary: Testing times…
Comment The Naked CIO: Service level disagreements The IT systems are operational and in fact the games management systems, which among other things handle accreditation and staffing schedules, are already working at peak usage. [21 Jul 2008]
Taking Authorization to the Next Level
White Paper In this short, audio-enhanced PowerPoint presentation, Gerry Gebel, Vice President and Service Director for IdPS at Burton Group, discusses the need for developing finer-grained access control (a.k.a.micro-entitlements or entitlement management... [18 Jul 2008]
HybriCore Technology: Delivering End-to-End System-Level QoS Functionality
White Paper Some silicon providers have postulated that it is impossible to embed end-to-end quality of service functionality without the use of switch devices which embed the traffic management functionality. However, one of the clear questions that system... [18 Jul 2008]
TechNet Webcast: IT Showcase Discussion - Leveraging Microsoft Windows XP Service Pack 2 Advanced Security Technologies for a More Secure Desktop (Level 200)
White Paper The Microsoft IT deployment of Microsoft WindowsXP Service Pack 2 involved over 65,000 desktop installations and the successful testing of over 200 internal Line-of-Business applications with Microsoft standard hardware configurations. [10 Jul 2008]
Dynamic Load Balancing Strategy for Grid Computing
White Paper Workload and resource management are two essential functions provided at the service level of the grid software infrastructure. To improve the global throughput of these software environments, workloads have to be evenly scheduled among the... [10 Jul 2008]
A Hierarchical Distributed Protocol for MPLS Path Creation
White Paper Network service provisioning involves the control of network resources through signaling, routing and management protocols that achieve Quality of Service and Traffic Engineering objectives. Network service providers are typically faced with... [10 Jul 2008]
Built Engine Based on BEA WebLogic Integration for Its Next Generation System
White Paper KEB deployed BEA systems for its solution and implemented BEA WebLogic Integration which further had achieved interface and data integration, thereby boosting level of customer service satisfaction, and cost saving and work efficiency. [10 Jul 2008]
TechNet Webcast: Tools and Techniques for Securing the Desktop - Level 300
White Paper The presenter demonstrates the use of vital tools such as Software Update Service and Microsoft Systems Management Server. This webcast will provide the expert guidance needed for improving desktop security. [10 Jul 2008]
MSDN Webcast: Constructing an n-Tier Windows Forms Application Using Microsoft Application Blocks - Level 200
White Paper This webcast will look at the Tracker reference application and eBook as a real world example using the following key Microsoft technologies: Web Services Enhancements WS-Security, allowing secure authentication from the Windows Forms application... [10 Jul 2008]
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