service level management
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'Incompetent': The verdict on gov't prisoner database
News Chair of the PAC, Edward Leigh, said of the programme that was designed to implement a single database between the Prison Service and the National Probation Service: "Even we were surprised by the extent... [03 Nov 2009]
Oracle Data Guard with Oracle Database 11g Release 2
White Paper Efficient business operations, high-quality customer service, conformity to government regulations, and safeguarding corporate information assets all require the highest possible level of data protection... [15 Oct 2009]
Asian Paints enables growth through improved planning
White Paper Since the implementation, the company has reduced its average days of finished goods inventory on hand from 56 to 30 and achieved an 87-90 percent service levels for SKU sales at the location level,... [08 Oct 2009]
Sabre Holdings Increases Customer Insight and Service Efficiency in Its Sabre Travel Network Business Unit
White Paper Sabre Holdings wanted to create a single repository of accurate and up-to-date customer information to improve sales and customer service and consolidate previously disparate Customer Relationship... [01 Oct 2009]
Accelerate Your Cloud Implementation with IBM CloudBurst and Intel Xeon Processors
White Paper CloudBurst allows you to automate Service Management capabilities across your virtualized cloud environment via a Self-Service Portal. Come listen to industry experts from IBM and Intel... [01 Oct 2009]
Momentum Webcast: The Future of Cloud Computing With Business Productivity Online Standard Suite (Level 100)
White Paper The attendee will learn about proven strategies for determining the right service mix for the organization - software-as-a-service versus software-as-a-hosted-solution. Interested in simplifying the... [01 Oct 2009]
Adaptive Server® Enterprise (ASE) Cluster Edition: Higher Application Service Levels at a Lower Cost
White Paper To meet the conflicting demands placed on it, enterprise IT departments require a carefully targeted, low-cost solution that can be adapted to the service level needs of individual applications and... [22 Sep 2009]
More of a whimper than a bang: Whitehall's green tech drive
News Convert existing physical servers to virtual servers and turn off servers outside their service level agreement, subject to a phase loading and chiller unit risk assessment In a speech to a government... [16 Sep 2009]
Service Level Management Success Using Oracle Enterprise Manager 10g
White Paper Oracle Enterprise Manager 1O Service Level Management tools present a major shift in system diagnostics and the monitoring of services and applications. Service... [02 Sep 2009]
Next-Generation Service Level Management
White Paper All of them recognize that IT services are essential to virtually every business today, whether they are provided by an in-house IT organization or outsourced to a service provider. Nonetheless, corporate users view IT... [30 Aug 2009]
TechNet Webcast: Configuration and Management of the Response Group Service in Microsoft Office Communications Server 2007 R2 (Level 300)
White Paper Office Communications Server 2007 R2 extends the power of software and presence driven communications to departmental call teams with the new Response Group Service. The Response Group Service enables... [29 Aug 2009]
New HP ITSM Software Boosts Time-to-Resolution and Service Level Delivery at Major Managed Services Provider
White Paper InTechnology assessed the limitations of its IT Service Management (ITSM) tools. InTechnology plc wanted to align its business processes more closely with IT Infrastructure Library (ITIL) and offer... [28 Aug 2009]
BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc
White Paper BT and HP wanted to provide FirstGroup with best practices and Information Technology Infrastructure Library-aligned service desk management with measurable service levels. BT and HP... [28 Aug 2009]
Datacentres get a bridge to the Amazon Web Services cloud
News The launch builds on AWS's enterprise-friendly cloud efforts over the past two years, which have seen it introduce reserved EC2 instances, longer-term deals and volume pricing, service-level agreements... [27 Aug 2009]
Let's shine a light into the public sector IT money pit
Comment Take for example the �7.2bn Defence Information Infrastructure or the �513m National Offender Management Information Service. It's a hard lesson to learn - particularly for the UK taxpayer - who has seen... [17 Aug 2009]
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