service level objectives
The Naked CIO: Enemies of the state
Comment Yet the administration of these objectives could be much less painful. The Naked CIO: Service level disagreements The real problem is the UK government's abandonment of developing talent and its lack of incentive to drive innovation at grassroots... [14 Jul 2008]
A Hierarchical Distributed Protocol for MPLS Path Creation
White Paper Network service provisioning involves the control of network resources through signaling, routing and management protocols that achieve Quality of Service and Traffic Engineering objectives. Network service providers are typically faced with... [10 Jul 2008]
Orchestration for on Demand Data Centers: Introducing WebSphere and DB2 Orchestration
White Paper This paper introduces an end-to-end integration scenario that shows cross-tier management of service level objectives for WebSphere and DB2 using the IBM Tivoli Intelligent ThinkDynamic Orchestrator. The paper describes the architecture and... [03 Jul 2008]
HP Global Workload Manager - A Strategic White Paper
White Paper The HP Virtual Server Environment (VSE) delivers a virtual server that automatically grows and shrinks based on the service-level objectives for each application it hosts. This paper explains the HP Virtual Server Environment, which offers the... [03 Jul 2008]
The Service Level Management Methodology That Drives SLM Express
White Paper This white paper describes the philosophy and objectives of the proven and pragmatic SLM methodology employed in SLM Express. SLM Express is a service level management product for the service delivery space and it supports the various phases of the... [03 Jul 2008]
Tech failing to meet business expectations
News Forrester said one of the reasons for this mismatch is the use of metrics which focus on the tech rather than the business objectives. Tech teams are failing to meet around a quarter of service level agreements (SLAs) made with other business... [23 Jun 2008]
AstraZeneca simplifies outsourcing rules
News Speaking at the FT Global Outsourcing and Offshoring Conference, Williams said the company has set detailed objectives for IBM but leaves it to the provider to decide how to reach them, focusing on monitoring outcomes rather than processes. [19 May 2008]
Family Dollar Enables Strategic Business Initiatives With New Store Systems
White Paper One of the nation's largest discount retailers, Family Dollar Stores has strategic business initiatives in place to support its growth objectives. At the heart of the new cash register is Windows Embedded for Point of Service, which provides a... [26 Apr 2008]
A New Imperative: Total Service Quality Management for Wireline and Wireless Environments
White Paper It automates the process of implementing, measuring, computing and reporting on service level agreements (SLAs) and service level objectives (SLOs). This approach to service quality management consolidation and aggregates end-to-end service level... [10 Apr 2008]
WLMTK Overview: Using HP-UX Workload Manager Effectively With Your Most Critical Applications
White Paper As a goal-based policy engine in the HP Virtual Server Environment (VSE), WLM integrates virtualization techniques - including partitioning, resource management, utility pricing, and clustering - and links them to the Service Level Objectives... [10 Apr 2008]
Managed Services for Application Management
White Paper This lets you define performance objectives that reflect business and operational goals, measure performance and resolve problems before service levels are breached. Mercury Managed Services for Application Management offers unique capabilities for... [10 Apr 2008]
New Edge Networks Service Level Agreement for Frame Relay Service, Frame Over DSL Service, and ATM Cell Relay Service: Base Document
White Paper It also includes the SLA terminology, network reference models, general terms and conditions, and source references, while the appendices state the Service-specific objectives. This paper explains about New Edge Networks service level agreement. [20 Mar 2008]
Outsourcing - life after the contract
Comment This constant checking, referral and change is needed to achieve the outsourcing objectives and to keep the contract properly aligned with those objectives. Only by doing this will it be possible to drive performance by the supplier in line with... [12 Mar 2008]
F&A Outsourcing Providers Discover Competitive Advantage With Real-Time Transaction Inspection
White Paper Due to innovative exploitation of existing technology, Oversight Systems provides a software-based solution that enables providers to meet these objectives with real-time transaction inspection. Advisory firms are commoditizing engagements and... [11 Mar 2008]
GE Healthcare: Leveraging Expert Knowledge and Web Self-service to Solve Complex Support Problems
White Paper Demonstrates how organizations can apply best practices using "self-service" to achieve corporate objectives, optimize workforce resources, improve customer satisfaction and reduce costs. While the concept behind "self-service" is well intentioned... [12 Dec 2007]
Keep updated for stories matching service level objectives via RSS
