service level
RSS service levelSpam threat to email marketing
News A minority (38 per cent) of marketers will use an external company to carry out their email marketing over the next 12 months, with the top criteria when choosing a provider being price and customer service. [25 Nov 2009]
Peter Cochrane's Blog: How the telcos could save themselves
Comment The users want more at the same price and are rightly appalled at the sorry state of broadband, not to mention the poor service levels they are receiving. Over the past six months the internet has seen a noticeable slow... [23 Nov 2009]
Salesforce.com plans social networking for business
News Speaking at Salesforce.com's Dreamforce user conference in San Francisco, CEO Marc Benioff said Chatter was the company's "fourth cloud" - joining its Sales Cloud, Service Cloud and Custom Cloud. Salesforce.com recently... [19 Nov 2009]
Microsoft Online Services Business Value
White Paper Simplified software subscription license management for attractive pricing and a predictable cost.percent availability service-level agreement (SLA) and certified by third-party audit. This white paper... [16 Nov 2009]
Accelerate Your Cloud Implementation with IBM CloudBurst and Intel Xeon Processors
White Paper Come listen to industry experts from IBM and Intel talk about how to build a private cloud infrastructure using IBM CloudBurst running on the latest IBM blade servers powered by Intel Xeon processors - helping you reduce cost, improve... [16 Nov 2009]
Mobility Aspects in 4G Networks
White Paper The fourth generation mobile system is a collection of radio networks providing access to IP based service. The purpose of this paper is to provide high-level insights into different mobility related... [14 Nov 2009]
Maximizing Data Center Uptime With Business Continuity Planning
White Paper However, having a co-location and planning for the smallest interruption of business operations will help ensure ability to provide the same level of service in any circumstance. Next to ensuring the... [13 Nov 2009]
Building a Foundation for PCI: Primer on PCI 1.1 Compliance With Check Point Solutions
White Paper Companies affected by the PCI standard - merchants, banks, and service providers - are required to conduct a variety of validation activities, including quarterly scans, a self-assessment questionnaire, and an onsite... [13 Nov 2009]
Reducing the Scope of Your PCI Audit: Innovative Network Segmentation Using Host Intrusion Defense
White Paper Multiple validation deadlines for Level 1 Merchants have passed, but in terms of industry scope, the majority of merchants and card service providers affected by the PCI DSS are still facing challenges... [13 Nov 2009]
Achieving a Best-Practice Service Desk From Desktop to Data Center
White Paper IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organizations align IT capabilities with business requirements and provide a systematic approach to... [13 Nov 2009]
The Power of Information Availability: What Every Senior Executive Should Know - Recovering Business Value From Unprofitable Downtime
White Paper First, by eliminating or minimizing disruptions from planned system downtime; second, by eliminating or minimizing delays and latency from information and business processes, speeding up the ability of employees, customers or partners to... [13 Nov 2009]
Service Level Agreement Specification, Compliance Prediction and Monitoring With Performance Trees
White Paper Service Level Agreements (SLAs) are widely used throughout industry but suffer from specification ambiguities and difficulties in predicting and monitoring compliance. To address these issues, the paper... [12 Nov 2009]
An Efficient Method for Service Level Agreement Assessment
White Paper On-line end-to-end Service Level Agreement (SLA) monitoring is of key importance nowadays. For this purpose, recent researches have focused on measuring (when possible), or estimating (most of the times)... [12 Nov 2009]
Modeling and Management of Service Level Agreements for Digital Video Broadcasting(DVB) Services
White Paper This paper describes a metamodeling strategy of Service Level Agreements for Digital Video Broadcasting services based on Service Level Agreement Language(SLAng). The... [12 Nov 2009]
Toward Better Understanding of Service Level Agreement (SLA) Expectations, for Improved Conformance Among Stakeholders in a Distributed, Dynamic, Composite Software Solution
White Paper The situation drives service owners to rely on multiple autonomous partners in the service delivery, requiring design of contractual agreements termed Service Level... [12 Nov 2009]
